Roles and Characteristics of a Leader and Manager in M&S

MANAGEMENT
AND OPERATIONS

Contents
INTRODUCTION......................................................................................................................3
TASK 1......................................................................................................................................3
P1 Define and compare the different roles and characteristics of a leader and manager for
M&S.......................................................................................................................................3
P2 Examine how role of a leader and the function is applied in different situation of M&S 5
P3 Different theories and models in M&S.............................................................................6
P4 Key approaches to Leadership Management....................................................................7
P5 Importance of Operations Management in achieving Objectives.....................................8
P6 Factors Affecting Business Environment.........................................................................9
CONCLUSION........................................................................................................................11
REFERENCES.........................................................................................................................12

INTRODUCTION
Managing operations is one of the most important tasks in the organization as with
proper management of operations, the organization can effectively achieve the goals and
objectives. Besides this, the organization in this case is required to adopt the strategic and
tactic approach which can help in developing competitive advantage. This report will focus
on the M&S organization which is a British multinational retailer and it is headquartered in
Westminster. The organization was established in the year 1884 and now it has expanded its
operations in several other countries. The report will focus on the roles and characteristics of
the leader and difference in their working. Further, different leadership theories will be
applied in M&S for effective functioning of the organization. On the other hand, the stress
will be laid on factors which impact the business environment and further solutions will be
suggested to resolve the issue. Last but not least, the report will also emphasize on the
importance and value of the operations management which can help in attaining in the
business goals.
TASK 1
P1 Define and compare the different roles and characteristics of a leader and manager for
M&S
The managers as well as leader both are important for the organization and especially
for the retail store. The role of the leader is to guide the employees as well as the role of the
manager is to manage the work which is performed in the organization. M&S is one of the
leading retail chains so it has several operations which are widespread; in this case it becomes
necessary for the lead to lead their team (Krajewski and et.al., 2013). Leadership and
management have different roles as well as characteristics but in case of leader it has the
responsibility of all the employees who are under them. The leaders are the individual who
influence the employees to achieve the goals and the targets. On the other hand, the managers
are the one who manages the working of whole of M&S.
BASIS LEADER MANAGER
Definition They are the one who provide
direction to the individual and
they guide in carrying out the
On the other hand, in case of
manager his work is to control
as well as direct the whole

task in M&S. It is responsible
only for the team,
organization. He is the one who
allocates the work to the
manager in M&S.
Focus The focus on the leader is on
attaining the goals and
objectives. They focus only on
their team members which
they are leading as well as
guiding (Jing and Avery,
2011)
The focus of the manager in
M&S is on developing the
coordination between the
individuals so that the task can be
accomplished in an appropriate
manner.
Decision making process In the decision making
process, the leader are
sometimes included in the
decision. But in case of
democratic leader if any
decision is made for their
team, then he includes all the
team members in the decision
making process.
The mangers are included in
every decision of M&S. The
reason is that they are the one who
know the actual position of the
organization and even the situation
in which the firm is carrying out
its operations.
Power The power is given to the
leader of M&S by their
followers. If he has good
followers then the power is in the
leader hand.
Power is in the hands of
managers by default because
the position only has given
power to him to coordinate and
manage the activity of M&S
(Mülle and Turner, 2010).
Personality The personality of the leader
is charismatic and he has the
power to influence the
behaviour of the employees.
They are very sharp in their
thoughts as well as inspire the
people to achieve the goals
and objectives on time. On the
Managers are the one who are
calm in nature and their focus is
on maintaining and
coordinating the activity of the
M&S. The personality of manager
can be defined as persistent so that
they can effectively manage the
target and attain the result.