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TABLE OF CONTENTS INTRODUCTION 3 TASK 14 P1 The roles and characteristics of managers and leaders in M&S Ltd

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Added on  2020-10-22

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The present report will discuss different roles played by operational manager and leaders in operational management of Marks& Spencer Ltd. The present report will discuss different roles played by operational manager and leaders in operational management of Marks& Spencer Ltd.

TABLE OF CONTENTS INTRODUCTION 3 TASK 14 P1 The roles and characteristics of managers and leaders in M&S Ltd

   Added on 2020-10-22

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Management & Operations
TABLE OF CONTENTS INTRODUCTION 3 TASK 14 P1 The roles and characteristics of managers and leaders in M&S Ltd_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................4P1 The roles and characteristics of managers and leader in M&S Ltd..................................4P2. The roles of a leader and the function of a manager in different situation......................6P3. Different theories and models of approaches of leadership and management.................7TASK 2............................................................................................................................................9P4. The key approaches to operations management and the role managers and leaders play.9P5. The importance and value of operational management in achieving business objectives ofM&S Ltd...............................................................................................................................10P6. The factors of within business environment that impact the operational management ofM&S Ltd...............................................................................................................................11CONCLUSION..............................................................................................................................12
TABLE OF CONTENTS INTRODUCTION 3 TASK 14 P1 The roles and characteristics of managers and leaders in M&S Ltd_2
INTRODUCTION Operational management is an fundamental part of any organization as it handles issueslike design, operations, and maintenance of the system. Marks & Spencer Group plc is majorBritish multinational retailer company. M&S has founded in 1884, headquarter in Westminster,London. The company is specialised in selling of clothes, home products and luxury foodproducts online and offline. It is a well-known brand in fashion industry that comes under retailsector. The present report will discuss different roles played by operational manager and leadersin operational management of Marks& Spencer Ltd. Further, report will also provide deeperinsight about different theories and models related to leadership. It will also highlight the mannerin which operation management contributes in the achievement of organizational goals andobjectives. TASK 1P1 Presenting the roles and characteristics of managers and leader in M&S Ltd.ManagementStructure of M&S Ltd.
TABLE OF CONTENTS INTRODUCTION 3 TASK 14 P1 The roles and characteristics of managers and leaders in M&S Ltd_3
The image above shows the hierarchical structure is followed within Marks & Spencer Ltdfor managing operations effectually. There are 8 different departments which are governed underthe administration of Vice president and CEO of M&S Ltd. The HR department of theorganisation manages all the working of different departments with the rules and policies madeby the higher authority of M&S Ltd. Managers and leaders both plays a significant role in managing planning and controllingbusiness operations and employees / workers of M&S Ltd.Leader is the person who encourage, motivate and influence his employees and workersto attain the objectives of organisation (Winston, Creamer and Miller, 2013). Where, a manageris a person who manages the working of organisation with planning, controlling, directing theiremployees.The roles and characteristics possess by managers and leaders in M&S Ltd are:BASIS OF COMPARISIONLEADERMANAGER
TABLE OF CONTENTS INTRODUCTION 3 TASK 14 P1 The roles and characteristics of managers and leaders in M&S Ltd_4

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