Key Approaches to Operation Management and Roles of Leaders and Managers

This presentation discusses the key approaches to operation management and the roles that leaders and managers play in the Unilever company. It explores total quality management, just in time, lean management, and six sigma management. The importance and values of operations management are also highlighted.

MANAGEMENT AND
OPERATIONS

INTRODUCTION
 Management is the art of getting people in the organisation and to accomplishing the
work and desired goal of the organisation by coordinating and using of all the
available resources in the organisation effectively and efficiently to obtain the desired
objectives. Whereas operations are the activity to convert the raw materials into the
finished goods, products and services and provide them to the end customers.
 This report is based on the Unilever company which is a transitional consumer goods
company based in UK. It provide various number of products to the consumers in
which include food and beverages.

Key approaches to operation management and roles that
leaders and managers play
 Operation management of the Unilever is responsible for the high productivity of
the organisation throughout the global organisation of the consumers goods and
ensure the higher performance of the company. There are various different works
and operations which is performed by the operation management of the Unilever.
This include:
 Ensure the designing of goods and services that best suited for the organisation
and also to the consumers. That help to achieve success thorough continuous
innovation in designing. Delivering the new innovative products to the costumers
help the Unilever to promote its growth and attract the more customers.

Approaches of Operation management
 There are four approaches of the operation management which help the
Unilever organisation to effectively manage its operations and achievement
of the target.
 Total quality management – Total quality management is the long term
approach of the successful running of the business through customer
satisfaction by ensuring and improving the quality of the process, products,
services and the culture of the Unilever organisation.

Just in time
 Just in time approach align the raw materials
orders and suppliers directly in the scheduled
time. Operation management use this to
ensure the proper production and delivery of
the products in the fix scheduled time.
 With the help of this approach manager
ensure the end products and services are
done on the time to supply in the market.
And also ensure that the raw material for the
production are also make available in the
organisation for the further operation.

Lean management
 Lean management is the approach that help the Unilever organisation to
support the continuous improvement, to achieve the small, incremental
changes in the process in order to improve the efficiency and quality.
 In this approach manager role is to make all the process are align with
the goal of the Unilever organisation so that planning and strategies can
develop accordingly.
 The leaders role in the lean management is to align the employees and team
work and activity to accomplishing the target so that they can work towards to
complete the target of the company.

Six sigma management
 Six sigma is the methodology to improve the quality of the operatio0n
management by eliminating the errors and defects, reducing cost and saving
time. And it use in the Unilever organisation to ensure the high quality of the
products by removing the errors in in the process.
 In this approach manager play role to use this six sigma methodology
and ensure overall process and planning are correct if there is an error occurs
than it eliminate it and make it smooth to complete the target.

Importance and values of operations
management
 Operation management play very important role in the Unilever organisation
because it helps to ensure the proper functioning and improvement of the
process which is followed by the employees to accomplishing the target.
Importance of the operation management are:
 Product Quality Key benefit of Operation management, is to ensure the
quality of the products and services and also improve the quality of the
products and services. Operation management take care and evaluate the
quality of the product and services and take them in to account and check
under the two aspects, reliability and durability of the products and services to
improve the reliability and durability of the products.

CONTINUE
 Customer Satisfaction – Another importance of operation management is that it
helps to provide the full customer satisfaction and helps to gain trust and create the
market image of the Unilever company.
 Operation management improve the quality of the products and provide the high
quality products and services at reasonable rates to the customers that the
customers. Unilever provide different consumer products like beauty and daily life
products with high quality and at very reasonable price to give the proper
satisfaction to customers and increase the demand of the products in the market.

CONCLUSION
 Management is the act getting things done through the available resources in the
organisation whereas operation is the activity to get things done and transform, the raw
material to the end service and products.
 With the help of the Different approaches of the operation management managers and
leader ensure the proper quality of the products, on time delivery of the products and
improve the process of the operation management, and these approaches and work
efficiency make the operation management very important in the organisation to
achieve the organisational objective.

REFERENCES
 Yamashita, A. and Kimura, K., Isuzu Motors Ltd, 2019. Operation management device,
operation management method and operation management system.
 Slack, N. and Brandon-Jones, A., 2018. Operations and process management:
principles and practice for strategic impact. Pearson UK.