Key Approaches in Operation Management and Role of Management and Leaders

This presentation discusses the key approaches in operation management, including total quality management, just-in-time inventory, kaizen, and six sigma. It also explores the role of management and leaders in achieving business goals and objectives. The significance of product quality, customer satisfaction, revenue generation, and waste reduction is highlighted. Additionally, it provides insights on how leaders and managers can improve efficiencies in operational management to successfully meet enterprise goals.

Management and Operations
(P4, P5 & M3)

P4 Describe about the key approach in the operation management and
determine role of management and leaders
Principle of total quality management (TQM)
 It is mainly describing the management approach in Tesco for long term benefits through
client satisfaction. It applicable in operation management that all staff members are
participating for improve products, services, products and environment of organization. In
Tesco, leader or manager must adopt total quality management approach to increase
customer satisfaction, reduce price and team works. In this way, it is gained higher return
of sales and investment.

Principles
 Customer centric approach- In tesco, many customers are judged the product and services on
basis of quality, no matter how resources are used in employee training. It is mainly depended
on the quality of services and goods. In this way, TESCO must implement TQM to improve
profit rate.
 Strategic approach in improvement- tesco has been adopted the strategic plan towards
improvement in quality that can identify specific mission, goals and vision. It must ensue to
maintain good quality and services.

Just-in-time inventory
 It is a type of strategy that implemented in Tesco by manager or leader to
increase efficiency and also reduce waste by receiving better goods. This strategy
applicable for inventory management with proper objectives to meet demand of
customers. In Tesco, manager is mainly implementing the inventory strategy that
manufacture use to increase efficiency of business.

Kaizen
 This type of approach is mainly creating the continuous improvement based on
innovative idea that implement in the business development. In Tesco, manager will use
approach in business to change style transformation because it is considered to the core
lean manufacturing to eliminate waste and boost productivity.

Six sigma
 It is mainly defined the business methodology that increase customer
satisfaction and increase profitability by improving quality of services and also
eliminating wastage in Tesco. Manager and leaders are planning to implement sig
sigma approach to increase revenue of Tesco and improve process for reducing cost/
price.

P5 discuss about the significance and values of businessoperations that achieve
business goals or objectives.
Product quality:
 it is important part of Tesco to maintain their product quality because many customers
are preferred best quality of item. In Tesco, manager always defined the standards
project that will require to meet success of business so as they are planning quality of
project. It also influences staff members to follow specific parameters such as
scheduling, cost, quality etc.

Customer satisfaction
 It is also another part of business goals achievement because customer
satisfaction inspires other employee to provide best quality of goods and services as
per requirement. In Tesco, manager is implementing an effective strategy for giving
many options to client where they can select best for products. in this way, it directly
influences the organization to increase organizational values, brand image and
profitability in marketplace.

Revenue generation
 To success of business, it has been required to critically analyse the growth of
business and considered as long-term survival. TESCO net profit directly depended on
the revenue after all type of expenses related to the production, selling of items and
manufacture.

Waste reduction
 Six sigma and lean productions are two important management philosophies in the
organization that can easily transform the waste management and also applied in
production environment. Tesco is the fastest growing organization and always focused
on waste reduction which are eliminating the errors in production as well as support to
review in both effectively and efficiently.

M3 How leaders and managers can improve efficiencies of operational
management to successfully meet enterprises goals
 The business will become more efficient as a whole processes which improve
and operations management for increasing productivity and profitability. Leaders
and managers play important role in the business development that optimized
only for business efficiency.

Cont.
 Control and distribution system: Manager is mainly used the distributed control
system that manage entire process through computerized based which controlled
entire processing.
 Process design: It is a process to act of transforming the organizational goals,
visions and available resources which measurable for achieving the specific
business vision.

REFERENCES
Book and Journals
 Msallam, A.A. and et.al., 2019. Computerized Management Information Systems and Its
Relationship to Improving the Job Performance of the Employees of the Palestinian Cellular
Telecommunications Company-Jawwal.
 Liu, Q. and et.al., 2019. Lean Management Method for Distribution Network Assets Operation
and Maintenance Based on RFID. In Proceedings of PURPLE MOUNTAIN FORUM 2019-
International Forum on Smart Grid Protection and Control (pp. 1007-1015). Springer,
Singapore.

Thank You