Operations Management Practice Issues 2022

Operations Management practice
at Debenhams
 LO3: Demonstrate an appreciation of the role leaders and
managers play in the operations function of Debenhams.
 LO4: Demonstrate an understanding of the relationship
between leadership and management in a contemporary
business environment.
Presented by:
Student Name : ..............................................
Student ID : ..............................................

Six sigma is an approach by which the problems will be resolved.
By the help of this both operational and organizational issues will
be taken into consideration. There are five phases included in
this which are as follows:
 Define
 Measure
 Analyse
 Improve
 Control
1.1 Key approaches to Operations Management in
Debenhams
SIX SIGMA

How can Six Sigma improve operations at Debenhams?
The six sigma will be benefitting the organization in following ways:
 Value will be added to the business and there will be improvement which
will be made in terms of quality.
 Customer satisfaction will be attained as best quality of products and
services will be delivered.
 By the help of this supply chain process will be optimized.
 The improvement will be made in the entire production process which is
involved.
 Recommendations are provided by which issues can be avoided in
coming period.

1.2 Key approaches to Operations Management in
Debenhams
LEAN PRODUCTION
 The process by which the wastage that is made in the production can
be eliminated is identified as lean production.
 There will be improved effectiveness and efficiency in the complete
process.
 The key feature of this production is continuous improvement and
empowerment of employees.
 The main elements include equipment reliability, waste elimination
and process capabilities.
 There are five main principles of this process which include value,
flow, perfection, pull and value streams.

How can Lean Production improve operations at
Debenhams?
Various advantages will be attained with the use of lean production and
they are as follows:
 Employee satisfaction will be improved together with the productivity.
 The product quality will be improved as there will be use of all the
resources which were earlier wasted.
 There will be increase in the sustainability as the waste will be reduced
and effective utilization of resources will be made.
 The productivity will be increased and with that there will be increase in
the profits of company.

1.3 Key approaches to Operations Management in
Debenhams
Total Quality Management
 TQM is an approach by which the quality will be managed and there
will be attainment of long term success.
 The main objective of the approach is to provide the quality in all
aspects including services, products, resources and people.
 The new businesses will also be generated with the use of TQM.