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[PDF] Management and Operations Assignment - Marks and Spencer

   

Added on  2021-01-03

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Management andOperations
[PDF] Management and Operations Assignment - Marks and Spencer_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31. Introduction and management structure.............................................................................32. Comparison between managers and leaders.......................................................................43. Difference between managerial function and leadership roles...........................................44. Examples showing roles of managers and leaders.............................................................55. Different management and leadership theories..................................................................56. Strengths and weaknesses of theories.................................................................................67. Impact of managers and leaders on Marks and Spencer....................................................7TASK 2............................................................................................................................................71. Operation management.......................................................................................................72. Roles and responsibilities of manager and leader..............................................................83. Importance of key approaches to operations management.................................................94. Managers and leaders could be effective in improving operation management system....95. Presenting impact of external business environment factor on operational management106. Critical evaluation of the factors of operational management..........................................107. Suggestion for future improvements................................................................................11CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................13
[PDF] Management and Operations Assignment - Marks and Spencer_2
INTRODUCTIONManagement and operations play a crucial role in the business. Operations andmanagement help in planning, organizing and designing in order for gaining higher profitability.The entire report deals with management and operations of Marks and Spencer which is amultinational retailer store in United Kingdom. The report focusses on main roles andcharacteristics of leaders and managers of Marks and Spencer with different managerialfunctions and leadership roles. It also presents different theories such as situational, system andcontingency leadership theories with its strengths and weaknesses. Report shows the wayoperational management of a company help in success and growth. It also identifies the roles andresponsibilities of managers and leaders in successful management of operations and explain theimportance and value of the key approaches to operations management. Report evaluates the waymanagers and leaders could be effective in improving operational management to meet theobjectives and also present some recommendations for future improvement.TASK 11. Introduction and management structureMarks and Spencer is a brand multinational retailer store in the United Kingdom. It hasapprox. 85,000 employees and 979 stores in the UK. More than 600 stores mainly sell the foodproducts. Company’s aim is to provide good quality of products to the customers at lower rate.Management structure of Marks and Spencer is superior as compared to others; it follows flatmanagement structure. The management structure of M&S help to encourage employees fordecision making and has limited level of management in between authority and employees whichhelp to communicate easily which allows fast change with less problem (Jacobs, Chase andLummus, 2014). The company does not follow traditional system and follow flat structurebecause it has pyramid shape which means that it is having different managers in everydepartment with head executive management at top.
[PDF] Management and Operations Assignment - Marks and Spencer_3
2. Comparison between managers and leadersManagers:In the context of M&SManagers only manage a company and they are responsible forplanning, directing and controlling. The role of managers depends upon the nature of work such as in Marks and Spencer, toplevel managers are responsible for mission and sales managers are responsible for sellingthe quality products and solve problems related to customers.Leaders: In the context of M&S leaders are those who motivate employees and inspire hisfollowers.Marks and Spencer also have leaders who create team, innovate different products anddevelop trust among their employees and authority.They take risk in order to gain success for a company and always try to supportemployees as well as guide them if they face any problem while managers do not. Theyfocus more on the growth and development of a business but managers only attain therequired results (Lawrence and et.al., 2015).3. Difference between managerial function and leadership rolesBy applying management theories and concepts, managerial functions and leadershiproles are completely different from each other. Managerial function includes controlling,Illustration 1: Management structure Source: (Management structure, 2018)
[PDF] Management and Operations Assignment - Marks and Spencer_4

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