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Leadership and Operation

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Added on  2020-10-05

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MANAGEMENT AND OPERATION INTRODUCTON 1 TASK 11 1 Introduction of organisation and its management structure1 2 Define leader & manager and compare their characteristics and roles 1 3 Differences between managerial function and leadership roles by applying management concepts and theories 3 4 Roles of a leader and functions of manager in different context 4 5 Different management and leadership theories to support growth and sustainable performance4 6 Strength and weaknesses of different approaches and theories5 Situational leadership 5 7 Conclusion and recommendations 6 TASK 26 1

Leadership and Operation

   Added on 2020-10-05

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MANAGEMENTAND OPERATION
Leadership and Operation_1
Table of ContentsINTRODUCTON.............................................................................................................................1TASK 1............................................................................................................................................11 Introduction of organisation and its management structure................................................12 Define leader & manager and compare their characteristics and roles...............................13 Differences between managerial function and leadership roles by applying managementconcepts and theories..............................................................................................................34 Roles of a leader and functions of manager in different situational context.......................45 Different management and leadership theories to support growth and sustainableperformance............................................................................................................................46 Strength and weaknesses of different approaches and theories...........................................5Situational leadership.............................................................................................................57 Conclusion and recommendations.......................................................................................6TASK 2............................................................................................................................................61 Operation management and its key approaches for M&S...................................................62 Roles and responsibilities of managers & leaders in operational management.................73 Importance of key approaches of operation management in attaining organisational goals84 Analyse the way in which manager and leader can improves operational efficiencies......85 Impact of external business environment factors on operational management decisions byleaders and managers..............................................................................................................96 Critical evaluation of application of operational management..........................................107 Conclude and recommend for further improvements........................................................11CONCLUSION .............................................................................................................................11REFERENCES..............................................................................................................................12
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INTRODUCTONManagement and operation is referred as the administration of business operations tomaintain highest possible efficiency within a company. It is related with transforming labour,material and resources into products & services to enhance the profitability at maximum level. Itundertakes different strategic issues such as project management methods, size of manufacturingplant and structure of IT network (Ageron, Gunasekaran and Spalanzani, 2012). This assignmentis based on Marks & Spencer which is a Britain based multinational retailer and manufacturer ofclothes, standardised food and home products, situated in Westminster, London. This reportundertakes different characteristics, role and functions of a manager and leader in differentsituations. Also, theories and model of approach are discussed along with key approached ofoperational management. Role of leader and manager in context to operational management isdiscussed. At last, importance of operational management and factors in business environmentwhich impact operation management are discussed.TASK 11 Introduction of organisation and its management structureM&S is a British multinational retailer of clothes, food items and home products situatedin Westminster, London, UK. Company has successfully managed to sustain a position inLondon stock Exchange. It was established in 1884 by Michael Marks and Thomas Spencer. Atpresent company is successfully operating around 980 stores in United Kingdom where approx620 outlets serves only food products. Management structure of M&S is flat which means company is capable to adaptchanging business environment in a quick manner. Business operations of company denotes adecentralised authority and “chain of command” approach is followed. Advantage of thismanagement structure to M&S is that it improves decision making, supports more collaborativeapproaches and helps in reducing costs and expenses (Ahuja, 2017). Disadvantage associatedwith this is that leadership qualities of leader reduces due to flatter structure and without rightleader managing tasks in an efficient and timely manner is not possible.
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Source: (Flat organisational structure, 2018)2 Define leader & manager and compare their characteristics and rolesLeader:It is an individual who holds a superior position within an organisation. Leader posseshighest degree of control and exercises maximum authority regarding business operations andactivities. An efficient leader has a clear vision regarding targets and objectives of the company.In case of M&S, leader must be capable to acknowledge employees regarding aims and goals ofcompany to earn high revenues and profitability. Manager:Manager is an individual which is responsible for certain groups and tasks within acompany. An organisation posses different managers to manage different units such as finance,HR, R&D, marketing, sales and operation etc. Managers in M&S manages allotted section ofcompany on day-to-day basis and accounts responsibility for the results and outcomes ofconcerned projects (Ashford, Coutu and Beasley, 2013). Roles and characteristics of a leader:Roles: Representative of organisation: A leader is considered as the representative of entireenterprise. It is the responsibility of leader to represent visions and concerns of companyduring general meetings, conferences and seminars. Role of leader in M&S is tocommunicate the rationale of firm to customers and other peoples. Illustration 1: Flat organisational structure
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