Approaches of Operational Management : Report

Management and Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Discuss and compare various roles of leaders and managers................................................1
TASK 2............................................................................................................................................3
P2 Explain how roles and functions of leaders and managers are applied on various situations
.....................................................................................................................................................3
P3 Apply various approaches of leadership................................................................................4
TASK 3 ...........................................................................................................................................5
P4 Discuss important approaches for operational management.................................................5
P5 Significance of operational management in attaining objectives of business........................7
TASK 4............................................................................................................................................8
P6 Discuss several factors in business environment that affects operational management........8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Management and operations is a concept of designing and managing the process of
production in effective manner in order to fulfil demand of consumers. It is very helpful for
organisation to become more productive and gain high level of satisfaction from buyers. This
includes evaluating all activities of production and planning for providing good quality products
and services to customers. It is an essential tool for improving quality of goods. This report is
about management and operations in Mark and Spencer which is an leading retailer company in
Britain. They are focussed towards maintaining quality standards in their clothing, food and
household products. Managers and leaders are important player in this context as they are the one
who influences others to attain collective goals. There are various approaches, theories and
models of leadership that are useful in this scenario. Several approaches for operational
management will be discussed in this report.
TASK 1
P1 Discuss and compare various roles of leaders and managers
Leaders and managers plays very critical role in development of every organisation. They
are the persons responsible for leading and managing different tasks in M&S in order to achieve
organisational goals effectively. Improving performance of employees and enhance their
productivity is another important function of these personnels.
Managers- They are responsible for management in overall company. There work is to
organize several activities related with day to day activities of business. Mangers also ensures
effective and proper utilization of resources in order to increase profitability and productivity.
Some of main roles of these persons are as follows-
Hire capable workforce- This is major role a manager plays in organisation as it is
concerned with recruiting skilled and qualified employees in firm. It is required to hire great
people so that efficiency of this company could be increased (White, 2016).
Performance management- It is very important to manage the performance of
employees. This role consists clarifying roles and responsibilities that are to be performed by
workforce and setting standards for their performance in order to measure their working and
improve it as and when required.

Team development- Manager also plays important role in developing and managing
teams in company to generate higher results from their operations. It helps in raising productivity
of overall organisation.
Setting directions- Another major role played by them is related with setting directions
for teams and organisation in long and short term. They forms strategies and objectives that are
concerned with development of business (Handschin, and Petroianu, 2012). It includes decisions
regarding various tasks and assignment of work amongst individuals and groups.
Leaders- They are responsible for leading teams that are formed for various purpose of
organisation in order to motivate them to enhance their productivity to attain targets in effective
manner. Their role are as follows-
 They plays an important role by managing and controlling the groups of company.
 Leaders works towards development of skills and knowledge of team members.
 Another important role of these person is to ensure appropriate interaction and
coordination amongst members. They evaluates performance of every individual in group to ensure effectiveness in
outcomes.
Characteristics of leaders and managers-To perform every role in effective manner it is
important that both these persons should have following features-
Motivator- Managers and leaders should be focussed towards encouraging employees to
perform better to achieve collective goals. They are involved in various activities to motivate the
workforce.
Innovation- Both these persons are required to be innovative and creative which is
essential for forming new ideas and strategies for growth of business.
Problem solver- Managers and leaders should have ability to solve challenging
problems that are creating barriers in successful completion of task.
Communication- They should have effective interactive skills that includes clarity in
speech and politeness. This is very essential to maintain healthy relationship with employees.