Leaders and Operations Management

LEADERS AND
OPERATIONS
MANAGEMENT
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Table of Contents
Introduction...................................................................................................................................2
Key Operations at Tesco........................................................................................................2
Key operational approaches and their value.............................................................3
Continuous Improvement Approach.....................................................................................3
Training and performance awards Employee Approach...............................................3
Leadership management Approach.....................................................................................4
P5- Value and significant of operations management.........................................................................4
External business environment impact on management and leadership
at Tesco............................................................................................................................................5
How operations can be made more efficient at Tesco..........................................6
Importance of operations management to achieve business objective.....7
Conclusion......................................................................................................................................8
References......................................................................................................................................9
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Introduction
Tesco is a leading retailing chain of physical stores and online stores, that
started as market stalls and are now UK's biggest supermarket chain
(About TESCO, 2019). Tesco is known to have growth and developed (just
like very successful business) on the bases of operations management.
With multiple supermarket chains both in UK and globally Tesco has
grown it's business and brand to a global level, their focus however
always being to meet the requirements and the satisfaction of their
customers(Woods, 2008). In 2003 Tesco's business in UK had grown to be
so large that it accounted for 3% of UK's GDP (Humby et al., 2004).
With super markets the value chain starts at the inbound logistics process
that helps to create value for the business (Smith, 2015). For
supermarkets logistics operations contain the process of collection or
ordering of FMCG items from the suppliers, storage of those item in
warehouses, distribution of the goods to the various locations of the
supermarket as per demand, and finally putting the items on the shelfs of
the supermarkets. Tesco's success lies in meeting customer's
requirements and carrying out its operations in an effective meaner, they
are focused on their policies and their visions for the future that make
them the successful mega giants they are today (Hawkes, 2014).
Key Operations at Tesco
Tesco has to make sure that it manages its stores both online and offline
in a way that can maintain the satisfaction of its customers. Since Tesco is
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a super market chain therefore the major of its operations contain of the
operations chain of a customer services-based industry (Palmer, 2005).
Their key operations generally contain of opening during the hours that
are required by their customers, maintaining the effective availability of
products that meets the requirements of their customers, i.e, the products
must be available on shelfs as well as checking for minor issues such as
none of the products should be over the expire date, and products that
are close to expire should be sold out at the earliest(TAX and BISHOPP,
2019).
The key operations at Tesco include of things such as managing the
supplying chain and the shelfing of products, keeping stores clean,
meeting the requirements and expectations of customers, in case of
online delivery delivering the goods to customers in due time (Zhao,
2014). Tesco uses an inventory management system and a total control
system to keep on top of the whole task. This electronic system generates
feedback so that the inventory available in warehouse and inventory
running out of stock can be managed and operations managers are send a
report of the same (Xie and Allen, 2013).
Key operational approaches and their value
Tesco uses the following approaches in increase the value that they
deliver.
Continuous Improvement Approach
One of the major functions that Tesco focuses on is the continuous
improvement method. By this approach that areas that are considered
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