Management and Operation

This presentation provides an overview of management and operation, including key operational functions, approaches to operations management, importance of operations management, external business environment factors, operational efficiencies, recommendations, and conclusion.

Management
and
Operation
(Task 3 and Task 4)

Cover Content
 Introduction
 Key Operational Functions
 Key Operational Approaches To Operations Management
 Importance and value of operations management
 External business environment factors
 Operational efficiencies
 Recommendations
 Conclusion
 References

Introduction
 In an organisation operation transform resources or data inputs into
desired goods, services or results and create as well as deliver value to
customers.
 H&M are offering fashionable and premium quality of product at best
price in a sustainable way to its customers.
 The range includes everything from the sparkling gala outfits and
exclusive designer collaboration to everyday basis and high
performance yoga wear in order to maintain fashion and personality of
people.

Key Operational Functions
 Planning: Planning is an important operation function of an
organization as it involves setting objectives and determining course of
action for achieving those objectives.
 Organizing: Organizing is function of management that involves
developing an organizational structure and allocating human resources
to ensure accomplishment of objectives.
 Coordinating: Coordination is important between managers and
employees so that task are carried out without any deviation.
 Controlling: Controlling ensure that performance dose not deviate

Key Operational Approaches To Operations
Management
 Six Sigma: Six sigma is a disciplined,
statistical based, data driven approach and
continuous improvement methodologies for
eliminating defects in a product, process and
services
 Lean production: Lean production is an
approach to management that focuses on
cutting out waste while ensuring quality.

Importance and value of operations
management
 Operations management is a practice of managing and leading business
activities in order to achieve overall organisational objectives which in
the case of H&M are profitability, productivity, growth and
development.
 Operations management is important as it results in high productions of
good and services with better quality which can lead to achievement of
productivity objective.
 By attaining customer satisfaction through effective operation
management, H&M can achieve growth and development which will
ultimately result in to high profitability.

External business environment factors
 There are some factor of business environment that impact on
operation management and decision making process in H&M are
determined below:
 Sociological factors: The leaders and mangers of H&M need to
understand demographic make-up and cultures of their customers.
 Economic factor: Economic factor effects an organization in over all
status in which organization operates.

Operational efficiencies
 Management by objectives approach of
management: With the help of this management
approach that is management by objectives H&M will
able to achieve their goals and objectives in an efficient
manner.
 Situational approach of leadership: Situational
approach of leadership is an adaptive leadership style.

Recommendations
 Adapting various advancements of technologies that help H&M in
improving their quality of product and services to meet up future
requirement of its potential customer.
 Analysing customer's needs and requirement that is beneficial for them
in achieving competitive advantage in marketplace and able to attain
more market share.

Conclusion
 From the above discussion it has been concluded that operation of
management help mangers in dealing with different situational such
planning, organizing, coordinating and controlling different task of
organization. Hence, their are various environment factors that affect
operation management in taking an useful decision for an enterprise
such as economical and socioecological factors.

References
 Kerzner, H. and Kerzner, H. R., 2017. Project management: a systems
approach to planning, scheduling, and controlling. John Wiley & Sons.
 López, M. A. and et. al., 2015. Demand-side management in smart grid
operation considering electric vehicles load shifting and vehicle-to-grid
support.International Journal of Electrical Power & Energy Systems.
64. pp.689-698.

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