Management and Operations: The Role of Leadership and Managerial Skills

Management and Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
1) Managerial skills and leadership qualities within the organisational context.........................1
2) Different theories of leadership with their strength and weaknesses......................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
Management and operations are two important business tools that is concerned with
designing and controlling the process of production and redesigning the business operations by
meeting the requirements of the customers(Girma, 2019). The role of operation management is
concerned with planning, organising and supervising the activities in order to facilitate the
smooth operations of a business. Each of these requires an ability to determine the present
situation with an aim of improving the effectiveness and efficiency of operations. General
Electric is one of the leading company in USA that deals with various segments such as venture
capital, renewable energy, digital industry, aviation, finance, lighting and so on. This firm has
expanded its operations in parts of the country to gain large access to customers. This report is
based on various theories of leadership such as situational, system and contingency as each play
different roles and responsibilities according to a prevailing situation within the company. The
role of leader is to lead the whole team while the mangers have people who work together for the
accomplishment of common goal. This report also comprises of various business situations that
determine the role of management and qualities of leadership and the way they handle a complex
situation. Good leadership skills are necessary to understand the philosophies of handling the
complicated situation in a workplace.
1) Managerial skills and leadership qualities within the organisational context
Good management skills are very important for an organisation as it help in coordinating
the activities and also facilitate the smooth operation of a business(Leaders and et. al., 2019).
The role of leader is to provide proper guidance so as to bring improvement in the overall
functioning of an organisation. The qualities of leader and skills of management are crucial for
various positions and at a different levels of a company. One important aspect is that leadership
and management skills are used interchangeably as they perform different functions such as
planning, decision making, problem solving and proper time management. The top managers of
General Electric used the various business situations which are described below:
Situation 1
Adoption of changes: In a digital era, changes is very important for an organisation as
there are changes in the taste and preferences of customer's mind, changes in culture, technology
1