Importance of Operation Management in Business Objectives

Operation Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT............................................................................................................................1
TASK 2............................................................................................................................................1
P2. Role and function of leader and manager in different situation............................................1
P3. Application of different theory and models in management leadership................................3
TASK 3............................................................................................................................................4
P4. Key Approaches to operation Management and role of leader and manager on those
approaches:..................................................................................................................................4
P5. Importance of Operation Management in Business Objectives:...........................................5
TASK 4............................................................................................................................................6
P6. Factors of Business Environment that impact on decision making of Leader and Manager 6
CONCLUSION................................................................................................................................7
REFRENCES...................................................................................................................................8

INTRODUCTION
Operation management refers to the management of activity and operations related to
production and manufacturing (Anand and Gray, 2017). It helps the business to ensure that
resources are utilised efficiently and minimize wastage of efforts and resource at work place. It
also include planning and organisation of production activity to generate maximum output.
Starbucks UK is a multinational company established in UK in the 1971. Company's
commitment is to serve best quality coffee in all over the world. This report include role of
leader and manager in different situation, theory and model of leadership. It also include
different role of leader and manager in operation management, importance of operation
management and impact of factors affecting operation management.
TASK 1
Covered in PPT
TASK 2
P2. Role and function of leader and manager in different situation
Leader and manager play different roles in different situation for smooth functioning of
organisation. Manager identify problem in enterprise and create solution of the plan by proper
analysation whereas leader listen to problem and implement solution at work place. Both play
important role in their own field and contribute in the growth of business. Role of manager in the
organisation are as follows:
Planning: Manager of Starbucks UK need to prepare different plan to face the future
situation in order to achieve organisational objectives. It is their duty to allocate different
resource to different place to ensure proper utilisation of resources.
Organising: Function of manager of Starbucks UK is to ensure proper organisation at
work place. It is their duty to place right person at specific task and organisation of daily task or
operations.
Controlling: It is the duty of Manager of Starbucks UK to ensure that every operation in
the organisation contributed towards the growth. It also include monitoring performance of
employees, quality and efficiency of work etc.
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Directing: Manager of Starbucks UK direct and lead the team members to their daily
work or for changes and challenges in the organisation. They also guide and handle conflict in
the enterprise.
There are various role that leader perform in Starbucks UK which are as follows:
Influence and motivate: Leader inspire and influence other for a common motives. They
provide guidance and motivate them to contribute towards the success of the organisation.
Leader of Starbucks UK influence the employee to work in one direction and motivate them to
work effectively.
Facilitator: Facilitator is a person who guide and coordinates the efforts of group. Leader
as facilitator in Starbucks UK create an environment that motivate employees and save their
efforts and avoid wastage of efforts.
Decision Maker: Leader is the person who need to take decisions in the enterprise
related to different situations. Leader of Starbucks UK needs to take decisions related to day to
day activity in order to smooth functioning of organisation.
Different situation in which role of leader and functions of manager are applied in Starbucks
UK:
Implementation of New Technology: Implementation of new technology is a big task as
organisation need support from employees and worker. But sometimes employees have issues
with the changes as they do not understand the need and benefit of changes (Choi, Guo and Luo,
2020). In Starbucks UK, company is making some changes related to system of coffee as they
are now using machine to make coffee. In this situation, the function of manager is to plan and
organise activity as well as resources. They also direct and control their activity to ensure proper
utilisation of resources. The role of leader is to be a facilitator and guide them to use the
technology. They are also play the role of influencer in order to change their rejection into
acceptance.
Changes in Policy: As the world is suffer from global pandemic situation, the Starbucks
UK need to make some changes to avoid the effect of this pandemic on business. Company is
changing Hygiene policy as customer is more aware with safety and health but to implement
these changes employees support is essential (Feng, and Shanthikumar, 2016). The function of
manager in this situation to plan the policy change and organise activity in order to avoid
disturbance in day to day operation. Moreover they will also provide guidance to employees and
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