logo

Management and Operations - Tesco Plc Assignment

   

Added on  2021-02-21

32 Pages3296 Words134 Views
MANAGEMENTAND OPERATIONS

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1:Define and compare the different roles and characteristics of a leader and a manager....3TASK 2............................................................................................................................................5P2:Examine examples of how the role of a leader and the function of a manager apply indifferent .................................................................................................................................5situational contexts.................................................................................................................5P3: Apply different theories and models of approach, including situational leadership, systemsleadership and contingency....................................................................................................6TASK 3............................................................................................................................................9TASK 4..........................................................................................................................................29P6: Assess the factors within the business environment that impact upon operationalmanagement and decision-making by leaders and managers...............................................29CONCLUSION..............................................................................................................................31REFERENCES..............................................................................................................................32

INTRODUCTIONManagement and operations are the process which are associated with the managementand controlling of all the activities and operations which are carried out within the association.This procedure within the business is prime as it mainly focuses on the maximisation of theprofits. In this present assignment the concept of operation management is coined as the processof managing the all the information, human resource of the business so that the working of thebusiness can be carried out in the most hard-hitting mode. The chosen association within thisreport is Tesco Plc. Trading which is one of the leading retail company of the groceries. Thisreport focuses on the understanding of various function and characteristic of the leaders andmanagers with the aid of the specific example. Along with this, the study also covers differentmodels and theories related to the leadership and management. In addition to this the project willalso include various concepts which are associated to management and operations, leaders aswell as the managers. Furthermore, the study also covers various key factors related to businessenvironment and their impact on the decision making procedure of the leaders and the managerswithin the association(Baboli And et. al., 2014).TASK 1P1:Define and compare the different roles and characteristics of a leader and a manager.Leaders: A leader is considered to be as the person who is having the ability to influenceother to work for the achievement of the association goals within the time periods with allrequired skills and tactics. Along with this a leaders is also coined as the person holding asuperior position within the business and is able to implement control over the associationsoperations and people so that the vision of the firm can be achieved in an effectivemanner(Nakamura and et. al., 2015).Manager : A managers is referred to as the person who is responsible for the carryingout and managing the activities within the association. Apart from this a manager can alsomanage the departments within the business and can also provide guidance to the workers towork for them(Saucedo-Martínez and et. al., 2018).

Role of leaders:Setting of clear vision – A leader within the Tesco is responsible for setting up of theclear vision by analysing all the aspects and skills and knowledge that is required within theirworkers so that by influencing them the future goals can be attained.Risk taker : A leaders is a person who is always ready to bear all the risk which abusiness is going to face in the near future due to the frequently changing environment. Leadersalways takes risk and come with the better solution to avoid these risk within thebusiness(Fiedler, 2015).Role of Managers:Directions : A manager within the business of Tesco provides guidance and directions totheir employees regarding how the work should be perform so that the cost of operation can beminimised and maximum profit can be gain.System and process: A manager is responsible within the business to define a set ofsystem and process for their workers to be followed so that operations within the firm can beperformed in the better systematic and effective way.Deviation between Leaders and Managers Characteristics:Manager's CharacteristicsDelegationCommunicationManagerA manager of the Tescofocuses on the delegation ofproper authority andresponsibility to theiremployees so that that canform necessary decision oftheir own and can give bestoutput to the business.A manager within the businessalways try to communicatewith their employees regardingwhat to do, how to do and inwhat time the work should becompleted(Fitzpatrick and et.al., 2015).Leader's CharacteristicKnowledgeConfidenceLeader'sA leaders is a person withinthe Tesco who foster a deepknowledge about how toConfidence is the maincharacteristics within theleaders as through proper

manage and control thesituation within the business.So that the firm can lead bybeating its competitor.confidence a leader can leadand influence their worker towork for the business.TASK 2P2:Examine examples of how the role of a leader and the function of a manager apply indifferent situational contexts.Every business has to undergo diversified situations where both the management andleaders of the business play their essential roles. Below mention are the situations which hasoccurs within the business of Tesco: Situation 1: In order to enhance the brand imageRole of managementIn this current situation the manager of the Tesco have to focus more on the arrangementof training and development programmes for their employees where the trainingregarding how to deal with the customers must be provided so that the employees candeal with the customers in the best possible manner and can increase the brand image ofthe firm(Kato, 2014).Role of LeadershipThe leaders of the Tesco will increase their Brand Image by focusing on the quality ofthe products and its attractiveness so that customers get attracted towards it and can beserved in a better way resulting in increased brand image.Situation 2: Decreasing Employees turnover ratioRole of ManagementTo decrease the rate of labour turnover within the business, the manager of the Tescomust focus on providing their employees with the best and suitable schemes which willleads to the rise in employees living standard by rendering such schemes of extra bonusand compensation, rewards the business can easily sustain their employees within thefirm for long lasting period of time(Nakamura and et. al., 2015).

Role of Leadership To retain the employees within the business the leaders of Tesco must focus on thearrangement of effective programmes for their employees regarding the learning of newprocedures and changes so that they can easily cope up with the situation which ischanging frequently so that they can easily sustain in the working environment resultingdecreased rate of labour turnover.All these above mentioned are the different situation which a business of Tesco is going throughand to manage and control these circumstances role of management and leadership are also writtern so that these situation can be controlled and firm productivity can be increased(Kato, 2015).P3: Apply different theories and models of approach, including situational leadership, systemsleadership and contingency.There are numbers of Models and Approaches of the Leadership which can beimplemented within a business as per the situation prevailing at that time. Some of these theoriesad model of approaches are as mentioned beneath:Situational leadership theory : This theory of leadership is mainly concerned with therequirement of the leadership style at that particular situation. This states that the most suitableleaders is the one who leads the situation that has occur automatically. This is also known as themodel of choice where there is no pre decided approach of leadership to lead at the specificsituation.History of situational leadership theory: This theory was developed by Blanchard andHersey in the year 1969, later on the theory was termed as “ Life cycle theory of the leadership”.And in the year 1970s this leadership theory was again figured as the situational theory of theleadership.Example of situational leadership : In order to understand this lets consider a situation.Suppose an infant is learning how to walk then here his parents will teach and support the infantby guiding him how to take steps but later on as he grow they will keep on monitoring his stepand let the infant to walk by themselves and choosing their own pathways. Same In order tocarry the work within the business in a effective manner a leaders needs to motivate and providetraining to their subordinates so that they can be judge on each and every step on every situationso that their performance gets improved.Situational theory quotation:

According to Margaret wheatley, Leadership is termed as a series of behaviour rather than arole of heroes.According to Colin Powell, Leadership is solving problems.Characteristics of situational leadership theory : Insight: This characteristic is the most important in the situational leadership theory as intheir the leaders will be able to understand their follower and accordingly adjust their own styleso that their needs gets satisfied.Flexibility: They must be able to move quickly from one leadership style to another asper the requirement of the situation.Trust: a leadership must be one who is able to gain his followers trust and confidence sothat the work can be carried out effectively.Benefits of situational leadership style :Situational leadership is the one which provides certain benefits such as it provides andencourages the members to work within a team in a collaborated manner and is the most flexibleleadership approach which is easy to use an implement as per the requirement of the situation.There are various styles of leadership such as :Telling leaders: Telling leaders can also be termed as the autocratic leaders where thereis no right given to the subordinates, only they are suppose to follow the directions givenby their leaders. In this the power is in one hand only.Selling leaders: During this leadership style the leaders within the Tesco willcommunicate with their employees and take suggestions from them regarding theproblems and solutions so that better decisions can be extracted.Participating leaders: In this leadership approach and style the leaders of the Tesco willinvolves their newly recruited employees and the existence employees to come up withbetter and innovative ideas within the business so that the firm can lead beating its rival.Delegating leaders: In this the proper authority and responsibility to the staff is beingdelegated so that the work can be performed in the most effective manner (Morrison et.al., 2012).Systematic leadership approach: This leadership approach is mainly concerned withthe establishment of proper and systematic procedure of workers where all the personnel presentwithin the business are working in their most effective manner. By establishing this leadership

approach within the business the leaders of Tesco can easily understand their business workingprocedures and the performance of the employees so that achievement of goal can be done byfollowing a proper system.What skills do system leaders needs: Systems leaders are required to fosters some of themajor skills such as -Ability to lead and influence othersAbility to interact with peers, subordinates and superiors.Ability to adopt change and innovation.Motivation and communication skills.Contingency leadership theory : Contingency leadership theory will be implemented inthe business by the leaders only when they feel that this leadership approach matches best withthe situation. Contingency leadership style is suitable only when both the management andleaders believe that there is no requirement of the leadership on the regular basis. Leadershipshould only be implemented as per the requirement of the situation (Meindl, 2016).History of contingency theory:Contingency theory is the one which was developed in the year 1958 at the time whenresearch in the context of leadership effectiveness was carried out. Fred fielder believed that theleaders is successful only considering the two factor that is control of the particular situation andmanager's set of skills. This theory was given only after believing that the ability or skills withinthe managers remains fixed but the situation keeps on changing.How does it works: This is suggested that the contingency theory works well only if the leaders is able toscan the situation and adopt the leadership style which is best fit for the considered situation. Inthis theory of leadership the leaders know that if one of the style which they have adapt in thepast has been successful does not mean that they will be successful in the future too.Fiedler's contingency theory: This theory of leadership is considered to be the best leadership as in this rather thanconsidering the goal the more emphasis is given on the factor that how well the leadership stylewhich have been adopted matches to the situation. Fielder's contingency theory was proposed bythe Fred fielders who believe that all the leaders falls into one or two situation which are task-

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Introduction To Leading People
|9
|2545
|105

Management and Operations
|12
|3772
|99

Management and Operations: Roles of Leaders and Managers
|14
|3897
|21

Management and Operation Assignment | Tesco
|12
|3277
|30

Importance of Operations Management in Achieving Business Objectives
|12
|4079
|24

Tesco Management and Operations Assignment (Doc)
|15
|4524
|110