Operations Management in Tesco

This presentation provides an overview of operations management in Tesco. It covers the goals and objectives of the company, different models of operations management, PESTLE/SWOT analysis, and various leadership styles. The presentation also highlights the differences between leaders and managers.

MANAGEMENT
OPERATIONS
MIHAELA LIDIA HOREA
D/508/0488 B.M./24889

TABLE OF CONTENTS
 INTRODUCTION
 DEFINE OPERATIONS MANAGEMENT
 TESCO- GOALS AND OBJECTIVES
 DIFFERENT MODELS OF OPERATIONS MANAGEMENT
 PESTLE/SWOT ANALYSIS OF TESCO
 DEFINITION OF LEADERSHIP AND TYPES USED IN TESCO
 DIFFERENCES BETWEEN LEADERS AND MANAGERS
 CONCLUDING REMARKS
 REFERENCES

GOALS AND OBJECTIVES
'Serving shoppers a little better every day' is our core purpose.
Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. (tescoplc.com)

Define Operations Management
 It is considered as the administration practices of the business that
are able to create the highest level of the efficiency within a firm.
( investopedia.com)
 An area of management concerned with overseeing, designing, and
controlling the process of production and redesigning business
operations in the production of goods or services. (omicsonline.org)

CONT..
 2.Operational management focuses on lots of the different areas but mainly on
the planning, supervising ,organizing within the context of the production,
manufacturing.

Model of operational management
TQM/Total Quality Management
 It is defined as the consumer oriented process as well as aims regarding
the continuous improvement regarding the operations of the business.
 It assures that all the staff members are working towards a common
goal to improves the quality of the product and services (Davies, Ryan
and Rose, 2020).
 It will improve the process of production as well as impact the decision-
making by the utilization of the performance metrics to monitor
progress.

TQM Philosophy
 Focus on customers
 Continuous improvement
 Benchmarking
 Employee empowerment

CONT..
JIT/ Just in Time
Just in time (JIT) is an inventory management method whereby
materials, goods, and labour are scheduled to arrive or be replenished
exactly when needed in the production process.(investinganswers)
For example- Toyota has implemented JIT which allow them to produce
cars only when there is demand. So, this enhances their efficiency.

SWOT
Strength
Tesco is considered as leading grocery retailer within the market of the United
Kingdom. It has high revenue management and sales as compare to the other
groceries as per the annual reports of the year 2018 the profit increases
around 28% of Tesco (Selvarajah and Sukunesan, 2020).
Tesco uses technology that increases the shopping experience of the
customers such as introduce RFID technology that can able to count the
products automatically.
Weakness
It failed the operation within Japan And Europe .
Faces the fraud trials and accounting scandals.
It has the low cost strategy leads to reduce the profit margins.

CONT..
 Opportunities
 It has the online shopping and home delivery services.
 It has opportunities regarding join ventures within region where
Tesco is underperforming.
 Threats
 Firms faces the Brexit referendum consider as a threat for retailer
firms like Tesco.

PESTLE/ TESCO
 Political factors
 Tesco operates worldwide as it is a retailer firm where the global factor of the tesco impacted a lot
as this includes the stability that which a nation operates, tax rates. Because of the financial
stability as a Tesco creates the job for the local people of that nation. Due to this it can increase the
demands for the products as well as diversifies its staff members.
 Economic Factors
 These are the factors that can leverage the profit, prices ,demands and cost. Thus the firm should
be aware regarding any change within polices for example various other factors that influences on
the basis of accessibility regarding finance (Davies, Ryan and Rose, 2020). Tesco should
be aware of the any changes within taxation.
 Social factors - These are considered as the social trend, changes within the UK. As people of the
UK nowadays moves towards one stop shopping and bulk shopping. Thus tesco enhanced the
various number of the non food items that can be offered through sales.

CONT..
 Technological change
 These are the advancement that can brings the several opportunities for the firm. As it includes the
online shopping ,the development of the online shopping facilities as people needs also of the grocery
items at their homes. Tesco provides them more convenience such as self checkout points that can
reduce the labor cost for the consumers. Tesco also reduces is carbon footprint.
 Environmental factors
 Over the time various firms has adopt various ways regarding the environmental issues as well as
adopt ways that aids to benefit society. Tesco is committed regarding to reduce its carbon footprints
around 50 % at the end of the year 2020. Firms also takes various initiatives to minimize the waste
produced within their stores through enhancing social conscience within consumers. (Adler and
Laasch, 2020)
 Legal factors
 Government polices as well as legislation also influenced the performance of the tesco. For example,
the Food Retailing Commission (FRC) in 2004 suggested a Code of Practice should be introduced
which would ban many current practices, for example prices changing without giving notice to the
suppliers of the firm.

Leadership
 Leadership – Leadership is that process in which one person
sets the purpose or direction for one or more other persons. (Ali,
2012)
 Leadership - makes a social impact that can maximizes the
efforts of others to accomplish the goal and objectives.
 Leadership - is the capacity of an organization's
management to set and achieve the goals, take decisive, fast action
and inspire others to perform to high standard.

CONT..
Types of leadership
 Autocratic
Democratic
Laissez-faire
 Charismatic
Transformational
Transactional

Difference between leaders and managers
Leaders Managers
 Leaders are the creators they think out of the
box. They have the capability to turn vision
into reality.
 Leaders are the Unique personality as they
are comfortable within own shoes ,also they
are transparent and authentic
 Leaders takes the one who takes the risks as
they are trying new things and well aware
that failure is consider as a step on a path of
a success.
 Leaders focuses on people as al the
stakeholders require to impact in order to
realise the vision. They are well aware that
who are stakeholders and spends most of
their time with them. They build trust and
loyalty regularly so that they can easily deliver
their promises.
 While managers are the followers focus on
setting as well as achieve the goals of a firm.
 Managers mimics the behaviours and
competencies as they can learn from leaders
and also adopt their leadership styles.
 Managers are the one who minimizes the risk
as well as control problems.
 Managers focuses on the structure necessary
to achieve the goals and objectives. They
assures systems and focuses on analytical
system to attain the desired outcomes.
 They are closer to employees, so they work
with them and accountable for planning,
organizing and achieve the goals and
objectives.

 It is concluded that there are various models of operational
management such as TQM, JIT, etc. which is implemented by
company. Also, several leadership styles is followed such as
autocratic, democratic, etc. A leader and manager differs from one
another and plays different role.
Conclusion

REFERENCES
 Books and journals
 Adler, N.J. and Laasch, O., 2020. Responsible leadership and management: Key distinctions and shared concerns. The
Research Handbook of Responsible Management. Cheltenham: Edward Elgar.
 Selvarajah, C. and Sukunesan, S., 2020. Managerial Perceptions of Leadership in Sri Lanka: Good Management and
Leadership Excellence as Foundation for Sustainable Leadership Capacity Building in Post-Civil War Sri
Lanka. Sustainability, 12(4), p.1307.
 Davies, J.D., Ryan, J. and Rose, R., 2020. Preparing teachers for management and leadership of multi-agency
assessment of vulnerability: building capacity in ITT, TDA.
 Ali, A., 2012. Leadership and its influence in organizations–a review of intellections. International journal of Learning
and development, 2(6), pp.73-85.
 https://www.tescoplc.com/about/how-we-do-business/core-purpose-and-values/.....
 www.investopedia.com/terms/o/operations-management.asp
 https://www.omicsonline.org/operations-management-scholarly-journal.php