Approaches to Operations Management and Role of Leaders and Managers

Management and
Operations

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Define and compare the different role and characteristics of a leader and a manager.........3
P2. Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts.......................................................................................................4
P3. Apply different theories and models of approach, including situational, system and
contingency leadership................................................................................................................6
TASK 3............................................................................................................................................7
P4. Explain the key approaches to operations management and the role of leaders and
manager in it................................................................................................................................7
P5. Explain the importance and values of operations management in achieving business goal.8
TASK 4............................................................................................................................................9
P6. Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers.....................................................9
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Management is the set of various function planning, organising, staffing, directing and
controlling. These functions will work effectively with the help of all the department of business.
Operations are the functional areas in the business which is engaged in manufacturing,
production, packaging of goods and services and reach out to the potential customer. Sainsbury
is the largest chain of supermarket (Vivares-Vergara and et. al., 2016). It is established in
London, United Kingdom. The founder of Sainsbury is John James, who opened a shop in Drury
Lane. It leading company in retailing industry. This report will comer the characteristics of a
leader and the manager and explain the role and function that impact on different situation. It
also explain the models and theories of leadership. IT will explain the approaches of operational
management and importance and values in achieving business objectives. Furthermore, It will
explain the factors within the business environment that impact upon operational management
and decision making by leaders and the manager.
TASK 1
P1. Define and compare the different role and characteristics of a leader and a manager.
A leader is one who can take the charge any responsibility to complete in a certain period
of time, who convince the other people for single action and achieve the common business goal.
A leader is accountable for all the actions and the outcomes in the business activity. Sainsbury
can expand their market size and earn maximum revenue by hiring the good leaders who can
take charge and act upon it. On other hand, The manager is the person who control the
department in the organisation and ensure each activity is running in smooth manner. It is
responsible for guiding the employees and train them in the area of operation so that they will
give their best to achieve the organisational goal. Manager is also concern with the customer
service, their feedbacks and complain and rectify them to create a good impact on customer
experience. All the business activities will be run in effective manner with the right choice of
manger who can deal with every situation and solve it.
Roles of a leader and the manager
Leader Manager
 A Leader is the one who provide a  A manager is the mentor, It guide their

vision for the company that in which
path all the business activities will be
run.
 It act as the role model for the
employees, they follow the actions of
their leader in operations.
 Effective organisation structure is
meant by a leader with right code of
conduct in the various areas of
operations.
subordinates in each step of business
activities and make them effective.
 Manager is responsible for managing
the various conflict in the organisation
and solve them in better way.
 Allocation of resources is the concern
of a manger that how the resources will
be allocated so that they can use
effectively in the business operations.
Characteristics of a leader and the manager
Leader Manager
 A leader must have integrity as all the
major decision is taken by them in
various stages of operations.
 Leader must be show empathy to their
employees that impact in better
performance of the employees.
 Leader must be have the quality of self
awareness as more the leader is aware
about itself, it will work more
effectively.
 A manager should have good
knowledge of their field so that all the
activity will be done in approached
manner.
 Time management is be the main
quality of the manager while managing
various functions of organisation.
 A manager must have effective
communication regarding various
decision-making in the workplace.
It is analysed by the above discussion that Sainsbury should hire good manager and a
leader for effective running of business activities that leads to achieve the business goal.
TASK 2