Importance of Operations Management in Achieving Business Objectives

MANAGEMENT
AND OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Describe and contrast between roles and characteristics of a leader and a manager........3
Task 2...............................................................................................................................................5
P2 Analyse few examples stating that how role of a leader and the function of a manager
differ in distinct situations in business...................................................................................5
P3 With the help of different theories and model of approach, including situational leadership,
system leadership and contingency........................................................................................7
Task 3...............................................................................................................................................8
P4 Briefly explain key approaches to operations management along with the role that leaders
and managers play..................................................................................................................8
P5 What is the importance and value of operations management in achieving business
objectives................................................................................................................................9
Task 4.............................................................................................................................................10
P6 Examine the factors within the business environment which have a impact upon
operational management and decision-making through leaders and managers...................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Concept of leadership plays a significant role in an organisational context. Leadership is
the process with the help of which leader within an organisation influence other team members
to work towards the common goals. Leaders in the company work closely with the mission and
vision of a company and make employee remind about the company's mission, goals and
objective. Good leadership qualities are not learned rather are obtained through regular practice
and experience. Management is the administration of any business units which works towards
the formulation of strategies and coordination of employees efforts towards the common goal
(Ouammi and et. al., 2020). The one who look after the management is the manager who
effectively manages the company’s financial or human resources with objective of working
towards common goals. Sainsbury Plc is second largest retailer chain of supermarket United
Kingdom, founded in the year 1869 by John James Sainsbury. Sainsbury deals in diverse range
of products and services from distinct sectors such as food and beverages, clothing, finance,
technology, real estate etc. Below mentioned report covers distinction between roles of a leader
and functions of manager along with their application in distinct situations.
TASK 1
P1 Describe and contrast between roles and characteristics of a leader and a manager
Leader: A leader can be defined as the person who works as a guide or mentor to the
people working in an organisation towards the common goal and objective. Leaders have a
strong influence over the behaviour of an individual and stimulate them to work towards
organisational objective (Sa’ed and et. al., 2020). A mnemonic of leader would be 3 P's which
are Person, people and purpose, where a person (leader) influences people (team members)
towards the common purpose (organisational objective).

Manager : Managers are responsible for managing the internal affairs of any business
firm. They can be one who is responsible in-charge of particular department or business as a
whole. Depending on the hierarchy level of management, managers exercise certain roles and
responsibilities as per the level of management. Managers at top level of management are in
charge of company strategy, functional managers deals with functional department such as
Marketing or Human resource managers (Yasui and et. al., 2020).
Leadership : Leadership is the integral part of management which is concerned with
ability and capabilities of an individual or group of individual to guide and direct the fellow
members as per the set mission, vision and goals of a company. Leadership is a process which
make a judgemental decisions to the problem, establish goals, create and articulate vision,
sharing of knowledge and experience required to work towards common goals.
Management : Management of Sainsbury can be defined as the activities undertaken by a
manager such as planning, organising, controlling and directing the information, financial,
human or physical resource in an efficient way so as to achieve organisational goals.
Role of leader Provides direction : One of the significant role of leader at Sainsbury is to provide the
right direction to the workforce so that everyone work towards the attainment of common
objective. Building trust : Leaders are also responsible for creating a culture of trust and honesty
where each and every member inculcate the feeling of dignity, respect, and
encouragement for each other (You, Marcante and George, 2020).
 Creates organisational structure: Leaders at Sainsbury are responsible for developing a
positive organisational culture, designing job roles as per set of skills and decision-
making authority so as to deliver quality of results.
Characteristics of manager : Communication : The first and foremost quality of a manager is good communication
skills which is imperative to communicate from top level of management to low level of
management. Apart from this, managers at Sainsbury clearly describes the roles and
duties to be carried out while performing job. Time management : Time plays a significant role in getting the work done on time which
in turn leads to the achieving organisational goals on time.