Role and Characteristics of a Leader and a Manager in Operations Management

MANAGEMENT AND
OPERATIONS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Role and characteristics of a leader and a manager................................................................3
LO2..................................................................................................................................................4
P2 Role of a leader and function of a manager in different situations........................................4
P3 Different models and theories of approach............................................................................5
LO3..................................................................................................................................................6
P4 Key approaches of operations management...........................................................................6
P5 Value and importance of operations management.................................................................8
LO4..................................................................................................................................................9
P6 Factors that impact decision-making and operational management.......................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Operations management is very necessary task to a company or business, because when a
company or business properly manages it’s all operations, then it can easily generate huge profit
in the market. In this dynamic and modern world, those businesses are gaining huge competitive
advantage in the market which has successfully implemented different approaches, techniques
and methods of operations management in their daily operations. That’s why operations
management term is too important to an organisation. This report discusses the leadership and
management operations of the Tesco, this is a popular retail company, headquartered in
Hertfordshire, England, UK. Different roles leaders and functions of managers also has been
discussed which they generally have played in the workplace of Tesco.
LO1
P1 Role and characteristics of a leader and a manager
There are lots of differences exists between roles and characteristics of a leader and a
manager in the company. Tesco is one of the leading retail companies within the UK industry,
which has wide operational goals and the production standards in working fundamentals for
developing highly effective working environment of encourage, innovative ideas and also to
achieve larger productivity in final outputs (Nguenang, 2018). The major role of a leader is to
lead different team members with the strong supervision, leadership style for keeping on train
and motivate employees to build productive working progression between all performance goals.
A leader at Tesco works with positional power and commitment for keeping on empowering
people or employees for working on higher creativity fundamentals, new rational ideas and top
function with continuous dynamic operational targets. The leader within Tesco is generally a
mediator between employer and employees, because leaders is the one person who delivers
message of employees to employer as well as message of employer to employees. With the
support of leaders, Tesco is able to turn its ordinary teamwork into an effective teamwork.
Basically, leaders play an excellent role in achieving final goals of the Tesco.
On the other side, role of a manager also very important to the Tesco for achieving its
goals in decided time period. Basically, manager is the main person who plans, organises, direct,
control and monitor different functions and operations within the Tesco to complete its each and
every target on time. Existing manager is too active in its present job role, because it always

believes is using such strategies and methods in its daily operations, which can easily provide
excellent results to the Tesco in the UK’s retail industry (Mor and et.al., 2018). There is manager
is the only who has right to pass a specific fund and budget for different departments of this
organisation, like; HRM, marketing, production, etc. The manager plays an excellent role in
taking decision towards providing some productive training and developments sessions to its
different employees and people. Generally, a leader within Tesco also responsible to take orders
from the manager. With support of these sessions any employee can easily improve its skills and
abilities and at the end, Tesco is able to achieve an effective workforce. On the basis of these all
factors, a manager also plays an effective role in the Tesco.
LO2
P2 Role of a leader and function of a manager in different situations
The role of a leader and function of a manager are completely different in various
situations in the business scenario, and have wide operational situations, in which their role and
function are vary massively with their different affect levels to logically uplift high levels of
performance goals. Suppose, if a new employee is joining the production team, in which the role
of a leader to train and motivate that new employee with all required skills and abilities for
improving operational efficiency. A leader is always required to provide the behave very well
with an employee. Many times, employees face different problems, difficulties and issues in their
daily operations, in which leader plays great role in solving those issues, problems and
difficulties. In this dynamic and modern, every business organisation is taking lots of productive
steps towards more and more developing skills and competencies of their respective employees
(Gunessee and et.al., 2018). In this situation, leaders within Tesco are also responsible for taking
decisions towards enhancing different skills and competencies of its employees.
There is function of a manager also too necessary to systematically dealing with various
situations of Tesco. For example; currently most people within market like to purchase products
and services from those organisations and companies which always provides products and
services with excellent quality. In this situation, manager within Tesco always takes decisions
towards implement different quality control techniques within its production processes. On the
other side, manager systematically considers the concept of operations management for