Patient Loyalty in Health Care

This assignment examines strategies for enhancing patient loyalty within health care organizations. It emphasizes the role of implementing advanced technologies to improve service efficiency and responsiveness. The importance of customer feedback in driving organizational change and meeting patient needs is also highlighted. Additionally, the document explores how focusing on provider performance can lead to positive outcomes and increased patient satisfaction.

FACILITATING CHANGE

Table of Contents
TASK 1............................................................................................................................................1
1.2 Challenges that are key factors of change bring to health and social care services .............1
TASK 2............................................................................................................................................1
2.3 Impact of recent changes.......................................................................................................1
2.4 Appropriate service responses to recent changes in health and social care..........................1
3.1 Key principles of change management.................................................................................2
3.2 Planned changes in health and social care............................................................................2
3.3 Monitor recent changes in health and social care services....................................................3
REFERENCES................................................................................................................................4

TASK 1
1.2 Challenges that are key factors of change bring to health and social care services
Covered in ppt.
TASK 2
2.3 Impact of recent changes
With regard of assess overall impact of changes in heath and social care enterprise,
survey method is conducted within the environment. In this way, health-care institute analyse
their performances and outcomes that enhance positive results (Muzio, Brock and Suddaby,
2013). Through developing ideas, effective results and conclusion could be made. With the help
of questionnaire, manager can ask questions from respondents regarding health-care services.
Therefore, they can implement recent changes and improvement in results as well. Further, new
services can also provide by the health care organisation to customer through knowing about
satisfaction level of patient. It assists to motivate care providers of health care organisation to
deliver good and effective services to patients (Li and et.al., 2013).
2.4 Appropriate service responses to recent changes in health and social care
In respect to develop outcomes, there are several changes implements with recent
changes at workplace. With carrying effective services, improvement can be maintains for
accomplish patient care at workplace. As per patients needs, resources need to be kept so that it
enhance loyalty towards them. Improvement in services also encourage doctor and care provider
to create proper action and activities. Therefore, satisfaction level of patients can be maintains to
deals with such functions. Health care is very important element that make effective quality of a
particular person so that it is beneficial to contribute part in overall results. It is also helpful to
make better society in term of successful benchmark and operations (AnAaker and Elf, 2014).
There are several approaches taken that create improvement and efficiency to deals with patient
requirement. Hereafter, satisfaction level of a person is very high that develops idea and
operation to response towards different services. In addition to this, training and development
programs also frame that assist to create positive results and performance as well. As results,
organisation is enabled to take positive results in institute and operations as well.
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3.1 Key principles of change management
Change management is systematic element which enable to determine several services at
workplace of health and social care (King and Moulton, 2013). In this way, several changes has
to be placed that assist to improve performances of institute. Every manager of health and social
care is responsible to employee and their patients as well. Thus, following principles need to
implemented with change management that bring variation:
Reducing resistance: Different kind of changes in a health care determines effective
operations for enhance ideas (Muzio, Brock and Suddaby, 2013). Through reducing waiting time
of patient, manager can work over a time. These type of changes build effective result in care
user mind.
Communication about given changes: There are different types of activities take place
which could be support to care provider at workplace. In this way, positive outcomes and
development will be maintained which form successful results (Jeffreys, 2015). Communication
program making results and performances effective that would be better to know about
performances of care provider.
Organize training program: In respect to meet with purpose of health care system,
manager must organize some training program that are enhances productivity of health care
system. Hence, employee learn new things and skills which would be beneficial to achieve goals
(Berthold, 2016).
3.2 Planned changes in health and social care
In order to develop effective results, there are various factors identified that need to
developed
In health and social care, there are various factors identified that considered to make plan
of changes in institute (Li and et.al., 2013). They are as follows:
Identifying stakeholder and their need: In respect to assess the performances of health
and social care, first element need to be considered that is identification. In this aspect, local
authority, employees and many other people are included those are take place in health care.
With effective quality of service, positive impact could be maintain.
Develop goals with making changes: Various goals ascertain to develop effective results
and outcomes through changes. In this way, methods and programs are implemented that assist
to grow successful operations (AnAaker and Elf, 2014).
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Change agent: In this step, change agent must be implement that frame for developing
outcomes and results as well. It is essential to implement type of change according to goals and
objectives. Therefore, profitability can be maintain with caring people.
Implement plan: At last step, plan should be implemented to manage results and
performances. As results, training and development program can be enhance according to
working pattern of people (Grünerbl and et.al., 2015).
3.3 Monitor recent changes in health and social care services
In respect to monitor performances with recent changes, health and social care system
can easily work with developing outcomes. Through this element, the institution continuous
trying to reduce their time towards each customer so that profitability could be maintained as per
their base (Adler and Kwon, 2013). There are various opportunity to health and social care to
enhance loyalty of patient towards their activities and actions. It includes implementation of
advance and new technology so that business will achieve their targets serve services at less
time. In addition to this, customer feedback also assist to improve results at workplace (King and
Moulton, 2013). In this way, health care organisation easily know about customer requirement
and assess benefits in make changes. Thus, they can attract more care users in institute.
Survey method is useful to develop profitability and outcomes through asking questions
from various customers. It creates positive impact on requirement of people and changes in
services pattern. Through concentrate on performance of care provider, specific changes can be
maintained that assist to create positive impact on results (Muzio, Brock and Suddaby, 2013). It
can be stated that recent changes could be monitor as per customer requirement and their need.
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REFERENCES
Books and Journals
Adler, P. S. and Kwon, S. W., 2013. The mutation of professionalism as a contested diffusion
process: Clinical guidelines as carriers of institutional change in medicine. Journal of
Management Studies. 50(5). pp.930-962.
AnAaker, A. and Elf, M., 2014. Sustainability in nursing: a concept analysis. Scandinavian
journal of caring sciences. 28(2). pp.381-389.
Berthold, T., 2016. Foundations for community health workers. John Wiley & Sons.
Grünerbl, A. and et.al., 2015. Smartphone-based recognition of states and state changes in
bipolar disorder patients. IEEE Journal of Biomedical and Health Informatics. 19(1).
pp.140-148.
Jeffreys, M. R., 2015. Teaching cultural competence in nursing and health care: Inquiry, action,
and innovation. Springer Publishing Company.
King, J. and Moulton, B., 2013. Group Health’s participation in a shared decision-making
demonstration yielded lessons, such as role of culture change. Health Affairs. 32(2).
pp.294-302.
Li, J. and et.al., 2013. Health care provider adoption of eHealth: systematic literature review.
Interactive journal of medical research. 2(1). p.e7.
Muzio, D., Brock, D. M. and Suddaby, R., 2013. Professions and institutional change: towards
an institutionalist sociology of the professions. Journal of Management Studies. 50(5).
pp.699-721.
Rouse, W. B. and Serban, N., 2014. Understanding and managing the complexity of healthcare.
MIT Press.
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