Facilitating changes in health and social care assignment

FACILITATING
CHANGES

Table of Contents
INTRODUCTION ...............................................................................................................................4
TASK 1.................................................................................................................................................4
1.1 Explain the key factors that drive change in health and social care services............................4
1.2 Assessment of challenges that key factors bring to health and social care services..................5
TASK 2.................................................................................................................................................6
2.1 Strategy and criteria for measuring recent changes in health and social care ..........................6
2.2 Measure the impact of recent changes on health and social care services ...............................6
2.3 Overall impact of recent changes in health and social care......................................................7
2.4 Appropriate service responses to recent changes in health and social care services.................8
TASK 3.................................................................................................................................................8
3.1 The key principles of change management using either Kotter’s eights steps .........................8
3.2 Planing of changes in health and social care. ...........................................................................9
3.3 Assessment to monitor recent changes in health and social care services...............................10
Conclusion..........................................................................................................................................11
References..........................................................................................................................................12

INTRODUCTION
Health and social care organisations needs some changes in their working system. This helps
in improving the performance and enhance them to use latest and appropriate techniques for the
treatment of patients. These changes also enhance the knowledge, skills, abilities and capacities of
social workers, doctors, nurses, etc. It make them to learn new things like using new equipments for
treatment leads to learn how to use them and operate them (Hart and Bond, 1995).
This report contain proper analysis of all changes required in health and social care
organisation and implementation of those changes. It also consist of factors, challenges, strategies,
etc. for the applied changes in the given case scenario. Along with this, there is detailed information
about the impact of changes on HSC. In the end, the measures and conclusion of the changes are
explained.
TASK 1
1.1 Explain the key factors that drive change in health and social care services
In order to deal with the issue of underperforming staff as well as improving quality issues
several changes are required. There are various key factors that drive changes in health and social
care services of one of the chain of Nursing Homes. These factors that drive changes are explained
as below:
 Economic Factors: The financial condition of the nursing house is poor. This makes
improper management of workers. Due to this reason, they pay less salary to their workers
which demotivate them and makes them to perform not well. The house is also not in
condition to provide quality services due to the bad economic status. These all factors leads
to underperformance of workers (Auerbach and et.al., 2013).
 Social factors: The user expectations from nursing house are increasing. The demand of
quality services which need to be easily accessible are creating a type of pressure on this
nursing chain. As user awareness regarding the treatments also makes healths and social care
workers to develop their skills and enhance their knowledge. The knowledge of handling the
risks at the time of treatments along with the quality of the treatment provided by the
nursing chain affects the the demand of users and on that basis they selects the institutions.
 Legal Factors: The policies and practices provided by UK government also make firm to
apply different changes. As government apply new policies and modify the exiting ones
which leads to create changes in nursing house (Kaakinen and et.al., 2014).
 Technological Factors: To provide quality services to the patient it is important to bring
new technologies and equipments in the nursing house. These services also need to simple
and easy to access. For the proper use of those equipments, workers need to improve their

knowledge and skills. This need training in that particular field and different types of
programs which results to enhancement of knowledge along with motivation to perform well
(Dossey and Keegan., 2012).
1.2 Assessment of challenges that key factors bring to health and social care services
Nursing home is going through different problems which is indicating it to bring some
changes in the working structure and environment. To maintain the success and growth of the
house, it need to implement required changes so that it can attract more users and can able to
provide them quality services (Melnyk and Fineout-Overholt, 2011). These changes in the house
also helps in improving the work performance of workers. While implanting changes, house will go
through many types of challenges. The challenges that house will face due to the key factors of
change are explained below:
 Workers resist to change in the initial stage which create challenge of convincing them for
the change. Nursing house will face resistance towards change. They need to explain them
the benefits of change in the firm and in their life as well. They have to conduct a meeting
for convincing t\he workers and explaining the results of it.
 Legal factors also work as challenge for the nursing firm. The technologies or the
equipments nursing house wants to add in their nursing house need to be legal in the view of
UK government. If the change does not fits to the policies and practices of the government
then firm need to redevelop the changes and it consume more time and cost. This factor
stops nursing house to implement those changes which are not allowed by the
government(Maslach and Jackson, 2013).
 Implementation of new technologies leads to challenge of managing the cost of nursing
house. Although this change improve the quality of services and treatments given by the
house but it also increase the cost. This leads to manage costs of the existing services and
resources so that it can bring new equipments.
 Another challenge is change in the perception of the users. Users will like the change or
dislike it. In such condition, firm have to face different views and thoughts of the users. The
first priority of firm is to satisfy its users. So it face many challenges to satisfy them. The
best way to know about the perception of users is to take feedback (Stuar, 2014).
TASK 2
2.1 Strategy and criteria for measuring recent changes in health and social care
Strategy: Nursing house can use the strategy of PDCA(Plan Do Check Act) for measuring
the recent changes. This strategy helps in proper implementation of changes and knowing its
outcomes.