Management Communication: Personal, Formal, CSR and Crisis Communication

Running Head: MANAGEMENT COMMUNICATION 1
Management Communication
Author’s Name
Institutional Affiliation
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City and States
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MANAGEMENT COMMUNICATION 2
Abstract
This report summarizes the introduction on communication plans and idea of sharing the
expressions and ideas with people. The report provides an overview on relevant issues. The
personal and interpersonal aspects of communication have been elaborated. The personal and
interpersonal aspects of communication deal with the human exchange of messages throughout
the departments. The formal communication channels like downward, upward and horizontal
which overviews the transmission of messages over the different departmental channels has been
elaborated. A brief has been provided on informal channels of communication like gossip and
grapevine and how they impact the executives within the organization system.

MANAGEMENT COMMUNICATION 3
Management Communication
Contents
Abstract..........................................................................................................................................3
Introduction......................................................................................................................................3
1.0 Personal Communication (Student Name and ID)....................................................................3
1.1 Personal and interpersonal aspects of communication..........................................................3
1.2 Persuasion as a form of communication................................................................................4
2.0 Formal communication channels (Student Name and ID)........................................................4
2.1. Formal Communication Channels in Macro Organizations.................................................4
2.2. Formal Communication Channels in Micro Organizations..................................................4
3. Corporate social responsibility (Student Name and ID)..............................................................5
3.1. The corporate sustainability and the communication challenge...........................................5
3.2. Aspects of CSR.....................................................................................................................5
4.0 Crisis communication (Student name and ID)...........................................................................6
Recommendations............................................................................................................................6
Conclusion.......................................................................................................................................6
References........................................................................................................................................8

MANAGEMENT COMMUNICATION 4
Introduction
Communication is the wholesome procedure of sending and receiving messages through non-
verbal or verbal measures which may include the oral communication, speech and writing
graphical representations and signals, behavior and signs. This involves exchange and creation of
the meaningful words. It is a symbolic procedure wherein maintenance, repair and
transformation of real ideas take place. Besides, communication in the workplace is very
important since it helps to increase the productivity and build strong relationships between the
employees and the management. Communication helps to increase the performance of the
employees (Bonaccio et al. 2016).
1.0 Personal Communication (Student Name and ID)
1.1 Personal and interpersonal aspects of communication
Personal and interpersonal communication is the way through which an individual
interacts with another individual and mutually influences one another through different social
and cultural norms (Keyton et al. 2013). This means that interpersonal communication would
require two or more people to interact with each other on any topic and form a unique bond with
each other. Every interaction cannot be termed as interpersonal communication since there needs
to be a bond between the communicating individuals. Interpersonal skills are a very important
factor for all individuals and a major issue in organisations (Carroll 2015).
1.2 Persuasion as a form of communication
Persuasion is a form of influencing another individual with the help of communication.
Persuasion can influence the views, beliefs and behaviors of other people and even change the
attitude of other individuals. The basic attempt of persuasion is to hit the emotion of the other
person so that they get influenced into changing their thought process. Another attempt to