Management Ethics.

Running head: Management Ethics 1
Case Study Analysis
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Name of Institution
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Management Ethics 2
Case Study report 1: Bupa Seaforth
Introduction
The social and economic well being of people in a society is always a function of various
elements. Similarly, an effective organization is one which adequately addresses the immediate
needs of the people who are attached to it. It is a fact worth noting that various challenges arise
in the process of achieving objectives (Berg and Huebner, 2011). It would however be crucial
for an organization and specifically the management team to remain committed to the core goals
and objectives. This report focuses on a case study which details the current occurrences at Bupa
Seaforths organization. The report shall begin with the identification of the key ethical issues
before coming up with strategies and recommendations which would be pivotal in enhancing a
long lasting solution (Blackburn, 2011).
Ethical Issues
BUPA is a care home which mainly handles clients in Sydney. Based on the case study,
one of the core ethical issues which is eminent is lack an extensive structure to handle the
employees. The main problem seems to emanate from the fact that the institution is largely
understaffed. It would be important for the organization to identify the key areas in which more
labor is needed before bringing on board more workers to handle these responsibilities. The case
study equally reveals that the workers seem to execute their duties with very minimal self drive.
There is low motivation among the employees (Boldin, 2008). The institution seeming lacks a
clear vision as the workers handle their duties without necessarily wanting to achieve the best but
to finish the daily routines. This situation may emanate from delayed payments and lack of a
stable reward system at the organization. Despite the fact that the care system is a non-profit

Management Ethics 3
organization, the workers are not volunteers. They may need to be paid in good time. The case
study hints at the possibility of poor employee management which in turn results in poor
treatment of clients.
The second notable issue according to the case study is the inappropriate treatment of
clients. One of the elderly individuals was bashed by an employee. Although the 35-year old
worker was later charged and dismissed by the organization, the damage he had made both on
the corporate image of BUPA and the victim of his undoing could not be reversed (Brooks,
2016). Furthermore, the old people are left in unhealthy environments for long period of time.
The daughter to one of the clients realized that her father had stayed in his room for a long period
of time without the faeces on the floor being removed. The daughter spends an hour to find a
worker to do the cleaning (Frederic, 2012). This finally happens but is done shoddily.
Additionally, the elderly people at the home have to wait longer to be helped back to their rooms
after feeding. The food in itself is not nutritionally balanced. The situation described above
reveals that a number of ethical codes of conduct have been broken both by the employees and
the management at the care organization. The management has failed to live up to its mandate by
providing the right number of workers to cater for the many needs of clients at the care center.
The workers on the other hand have failed to offer the much needed care to the old clients. The
other ethical code broken in this case is carefulness. It is evident that the employees at BUPA
show very minimal keenness when performing their duties. For instance, one of the workers
simply walks into a client’s room, places drugs on the table without any further instructions and
walks out. Some of the clients are given drugs which belong to others. This indicates
carelessness.

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Recommendations
The ethical theory of justice stands on the position that decision made to salvage a
situation ought to enhance the safety and justice of the individuals involved. It would be
important to note that clients at the organization have not been treated with the justice that they
deserve. The amounts paid are high hence the clients deserve the right standards in return.
Consequently, there is need to come up with effective strategies to ensure that each of the
stakeholders involved in this case are satisfied (Jadranka, 2015). The stakeholders in this case
may not only be the elderly clients but the workers as well. The organization therefore needs to
develop an environment which does not only uphold the motivation levels of the workers but one
that is safe for the clients as well. The strategy in this case involves increasing the number of
workers to cater for the overwhelming needs of the old people. Based on the case study, the
clients wait for long hours before being served because the number of workers is far much less in
comparison to the number of elderly people in need of care at the institution. The management
may therefore need to consider bringing on board more employees in a bid to minimize this gap
and enhance the quality of services offered to the clients.
The ethical theory of beneficence tends to guide decision making based on what is right
and good. This theory upholds the need to do good as a way of solving an ethical dilemma. The
situation at BUPA simply requires a lot of ‘good’ done by the management to the workers as this
would eventually trickle down to the clients as well. One of the good approaches in this case
would be staff empowerment through benchmarking, training, exposure exhibition as well as
timely remuneration guided by a stable reward structure. If care home manages to get a good
team of committed workers in their right numbers, a number of ethical problems experienced at
the organization are likely to fade away (Jones, 2010). The clients will not only be served in time