Challenges of Multicultural Workforce Communication in Fast Foods Eatery

Running head: COMMUNICATION RESEARCH 1
Communication Research
Student’s Name
Institutional Affiliation

COMMUNICATION RESEARCH 2
Communication Research
Table of Contents
Communication Research................................................................................................................2
Abstract............................................................................................................................................3
Introduction......................................................................................................................................4
Description of the Company and the Interviewee...........................................................................4
Methods...........................................................................................................................................4
Findings...........................................................................................................................................5
Intercultural communication........................................................................................................5
Presentations................................................................................................................................6
Negotiations.................................................................................................................................6
Meetings and Discussions............................................................................................................6
Conflict Resolution......................................................................................................................6
Discussion........................................................................................................................................6
Conclusion.......................................................................................................................................7
Recommendations............................................................................................................................8
References........................................................................................................................................9
Appendix........................................................................................................................................11
Informed Consent......................................................................................................................11

COMMUNICATION RESEARCH 3
Abstract
The following is a research conducted to evaluate the challenges faced when dealing with a
multicultural workforce in a company. The study was conducted through an interview and
recorded for future reference. I found that lack of communication competency and a common
language was a major challenge. Moreover, different cultures influence the way decisions are
communicated, thus affecting the final outcomes of the communicated message. The study
concluded that there is need to develop additional strategies to curb the identified issues,
recommending policy development and training as the primary actions the manager ought to take
for better communication.

COMMUNICATION RESEARCH 4
Introduction
Communication is a crucial part of any organization, and it ensures that ideas are
appropriately shared among the involved parties in the firm in an effective manner. The lack of a
sound communication system, however, may hinder proper delivery of organizational objectives
and thereby create a workplace environment that is not conducive for the employees (Jayanthi, &
Rajandran, 2017). In a multicultural working environment, there are various issues that impair
the nature of and quality of communication between the workers, the management and the
customers. Mitigation of these issues is paramount to ensuring quality outcomes and proper
management of the employees (Bell, & Riol, 2017). The following is research purposed to
examine the issues affecting proper communication among workers emanating from different
cultures and how the same are resolved to develop a proper working environment.
Description of the Company and the Interviewee
The company in context is an Eatery in Bangkok, alias name Fast Foods, which is
responsible for offering a variety of meals to the locals in the region at affordable prices. The
business is relatively large and is capable of attracting multi-cultural workers from international
boundaries to offer their services in the firm. Due to this, the firm evidently applies concepts of
diversity in managing the workers due to their differences in culture, which is an integral
approach for positive quality outcomes. The interviewee, alias name Jane, is the general manager
at Fast Foods Eatery. She is responsible for handling most of the business operations and
ensuring that all activities are conducted in line with the company’s specifications and standards.
Methods
I is carried out in an interview form within a secure and quiet room that ensures no
interruptions are evident in the same. The interviewee was selected from the business because of