Developing Global Management Skills

This assignment analyzes the crucial skills required for leading effectively in a global business environment. It discusses the importance of listening to customers and employees, developing market awareness (sensing), and cultivating observational skills to navigate complex situations. The assignment also reflects on personal skill gaps and acknowledges the perspectives of co-workers regarding these shortcomings.

Running head: MANAGEMENT IN A GLOBAL BUSINESS
Management in a Global business
Name of Student
Name of University
Author Note

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MANAGEMENT IN A GLOBAL BUSINESS
Table of contents
Activity 3....................................................................................................................................2
Skills required for leading effectively in a global environment.................................................2
Reasons for not having these skills............................................................................................4
Viewpoint of co-workers on the identified skill shortage..........................................................4
Bibliography...............................................................................................................................6

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Activity 3
Skills required for leading effectively in a global environment
Managing in a global environment require special skills and talents from the
managers. This is mainly because, analysis of the global environment is necessary to make
strategic decisions that can have a positive impact on the organisation (Kerzner & Kerzner,
2017). Hence, to do so effectively, it is important that managers possess certain skills that can
help an organisation after its expansion. Some of the skills that are required for managers
include:
Listening Most managers lack the ability to be
imaginative for the betterment of the
organisation. Listening to the customers,
clients and employees are the main factors
that drive an organisation to the path of
innovation. Listening to the thoughts and
complaints of the customers is the main
catalyst for success in global business. The
thoughts of the customers help in the
applying the innovative methods that
ultimately lead to the success of an
organisation
Sensing Managers need to develop this skill while
conducting business on a global level. Often
it is seen that upon expansion into an

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international market, managers tend to think
in an innovative manner. However, a proper
sense of the marketing trends that exist in the
market needs to be developed to understand
the preferences of the customers. Companies
require a detecting culture that helps in the
identification of problems that may exist in
an organisation. Hence, developing a sense of
both the external and internal surroundings is
required for managing at a global level
(Iveybusinessjournal.com, 2018).
Observing Another skill that needs to be developed is
the observational skills. Managers need to be
prepared to ask the appropriate question at
the appropriate time. To do so they need to
observe the business environment. A deep
observational skill can help managers to
approach the suitable people for work and
promote the appropriate behaviour required
for gaining success in the workplace. One of
the most important roles for leaders is to look
at the future. Hence, it is necessary to be
observant and seek every opportunity to
ensure the success of the organisation.
Table: Skills required for global management

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(Source: Created by author)
Reasons for not having these skills
According to Small (2017), managers need to develop these skills after years of
experience in a practical level. These skills cannot be developed over time and it is required
that individuals get proper training regarding the development and execution of the skills.
However, Kerzner & Kerzner (2017) countered this by stating that these skills are required
for individuals to succeed in life. Skills such as listening, sensing and observing exist among
an individual from birth or are inherited from the interaction with the society. Hence, based
on the analysis of the scholars and my ability, I can say that I lack the skill of observing and
listening. This is mainly because of my impatience and the fact that I do not socialise too
much with people. These are the main reasons for the underdevelopment of my skills. In a
professional context, I do not have enough experience in the field of management. In this
regard, I believe that due to lack of proper training I have failed to develop these skills for
making me a successful manager.
Viewpoint of co-workers on the identified skill shortage
As stated by Marsick & Watkins (2015) support of the co-workers is necessary for a
better organisational environment. This is mainly because of the fact that employees need to
feel comfortable in the workplace, as collaboration with one another is important for the
success of an organisation. Hence, it is equally important to acknowledge the thoughts of the
co-workers. In the case of managers as well, this is important, as the managers need to
encourage the employees into taking up challenging tasks. In my case, as well, the thought of
the co-workers about my lack of skills is important for my progress in the organisation. It is
seen that most of the co-workers have a dissatisfied view about my lack of listening skill and
observing skill. My impatience and the fact that I do not listen to the co-workers patiently

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have caused doubts in their mind about my position in the organisation. At the same time,
some co-workers believe that after proper training I can use my potential to lead the
organisation to success.

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Bibliography
Hbr.org. (2018). Harvard Business Review. Retrieved 29 January 2018, from
https://hbr.org/2005/01/managing-oneself
Hbr.org. (2018). Harvard Business Review. Retrieved 29 January 2018, from
https://hbr.org/2009/05/what-only-the-ceo-can-do
Iveybusinessjournal.com. (2018). Ivey Business Journal. Retrieved 29 January 2018, from
https://iveybusinessjournal.com/three-skills-ceos-need-most/
Kerzner, H., & Kerzner, H. R. (2017). Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Marsick, V. J., & Watkins, K. (2015). Informal and Incidental Learning in the Workplace
(Routledge Revivals). Routledge.
Small, A. (2017). Attennn-tion! Steps and skills to ensure discipline in the workplace:
management. Red Meat/Rooivleis, 8(1), 44-46.