Impact of Employee Motivation on Organizational Performance: A Case Study of ANZ Banking Group

Running head: MANAGEMENT
Impact of employee motivation on organization performance: A case study of ANZ Banking
Group
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1MANAGEMENT
Abstract
The employees in an organization need motivation and encouragement for exposing better
performance. If the managers take initiatives to organize training and development programs,
the employees feel an urge to display performance as per the identified standards. Scoring the
performance of the employees is assistance for the managers to estimate the future progress.
This research proposal proposes to use quantitative method for gaining an insight into the
approaches of employees and managers about incentives and plans for enhancing the
organizational effectiveness. Literature review has been conducted for establishing essential
correlations between the dependent (motivation) and independent (organizational
performance) variables. The setting considered in this context is that of ANZ Banking Group,
Australia. The issue identified is that of the employability and personal skills, which is
getting obsolete under the craze of monetary rewards.

2MANAGEMENT
Table of contents
Introduction................................................................................................................................3
Overview of the organization.................................................................................................3
Problem statement..................................................................................................................3
Literature review........................................................................................................................4
Conceptual framework...........................................................................................................4
Motivation..............................................................................................................................4
Organizational performance...................................................................................................6
Impact of motivation on organizational performance............................................................7
Drive theory of motivation.....................................................................................................7
Maslow’s Hierarchy of Needs................................................................................................8
Organizational performance framework................................................................................8
Hypothesis/ propositions development......................................................................................9
Theory X and Theory Y.........................................................................................................9
Research methodology.............................................................................................................10
Contributions............................................................................................................................12
References................................................................................................................................14
Appendices...............................................................................................................................16
Appendix 1...........................................................................................................................16

3MANAGEMENT
Introduction
The employees expose different behaviours in the workplace for exposing better
performance. This performance adversely affects the productivity of the organizations. In this
context, the arguments of the psychologists seem to be effective in terms of motivation,
which is vital for enhancing the standards and quality of the performance. The motivational
factors, assisting the employees to expose better performance are rewards, recognition,
praises and incentives. On the contrary, hygienic factors generate dissatisfaction among the
workers, which affects the productivity (Imran, Rabia, Mehwish and Abida 2015). This
assignment would shed light on the impact of motivation on the organizational performance.
The setting in this case would be ANZ Banking Group.
Overview of the organization
ANZ Banking Group achieves accolades and glory by emerging as an Australian
multinational banking and financial services. The company has been enlisted in the
Australian Securities Exchange (ASX). The company operates under the Banking and
Financial Services Industry with the headquarters in Melbourne, Australia. As a matter of
specification, the bank deals in the services of corporate banking, institutional banking,
private banking, mobile banking and broker portal (Anz.com.au 2019). Innovation in these
services seems to be effective in influencing the purchasing power and decision of the clients
and the customers. According to the annual report of 2015, the annual revenue was A$
21.071 billion. The net income was recorded as A$ 7.493 billion. The total assets were
estimated as A$ 889.9 billion. The major drive behind this is the skilled efforts of 50,152
employees.
Problem statement
Motivation is a crucial factor for enhancing the standards and quality of the
performance in a company and organization. However, mostly it is seen that monetary
motivation is adopted, which affects the individual needs, demands and requirements of the
employees, especially their professional development. As a result of this issue, the employees
are looking for better employment options, which compel the Banking Group to encounter
decline in the sales revenue and profit margin (Selden, Sally and Jessica 2015). This research
aims to assess the impact of incentive plans on the performance of the employees. This
assessment would development strategic alignment with the business mechanisms in terms of