Management in Healthcare PDF

Running head: MANAGEMENT IN HEALTHCARE
MANAGEMENT IN HEALTHCARE
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1MANAGEMENT IN HEALTHCARE
Introduction
Management in the health care setting is one of the factors that need to be apt for the
quality of care delivery. Moreover, the aspect of the employee motivation would be very much
important for providing quality and improved care delivery to the patients and obtaining
customer satisfaction as well. In this context, it has been found that the need for the employee
motivation development is very much difficult as there are different negative factors present
which affect the mental and physical outcome of the employees. The de-motivational factors can
be affecting the health care quality and results in a negative concern development for the health
care organisation. Thus, the required motivation theory should be identified and implemented for
the improvement of the situation. In the following section the Kaluyu Memorial Hospital
employee de-motivational factors would be assessed and the proper motivational theory would
be implemented for the betterment of the situation.
Discussion
In Kaluyu Memorial Hospital care setting it has been seen that there are number factors
affecting the employee motivation and subsequently the care quality of the hospital also affected.
The factor of lack of appreciation for the nursing employees is one of the issues that affect the
motivational context. It has been seen that the nurses are the workers are responsible for the
majority of the care process of the patients with severe accidental cases or the HIV cases.
However, the employees are afraid to communicate with the supervisors as there is a
communication gap. Moreover, it has been seen that the employees are in tension as the
appreciation towards their work has not been considered and the doctors take the primary credits
for the care (Combs & Michael, 2018). Hence, there is a growing tension among the doctors and
nurses as the nurses are de-motivated as they could not avail rest or other privileges despite of

2MANAGEMENT IN HEALTHCARE
being the most sincere workers. They have not been appreciated as well. Moreover, a number of
employees think there is a presence of domination by other employees of similar posts and thus
the participation in different events are seen to be lower. Thus, the lack of communication and
appreciation along with the negative stigma of the domination are the primary de-motivating
factors in the health care setting of the Kaluyu Memorial Hospital. Other than all these, it has
been seen that the employees who are mothers could not avail the opportunity of breast milk
pump and preserve the milk for their child as the refrigerator system is not properly functioning
in the hospital and the financial condition of the hospital is not in properly functioning. Based on
the factors, it can be found that the financial infrastructure of the organisation is not in the proper
track which also subsequently affects the appreciation of the employees and thus the de-
motivation takes place (Al-Hawary & Banat, 2017).
Based on this above scenario of the Kaluyu Memorial Hospital, the director of health of
the organisation should implement the motivational theories for the job satisfaction development
of employees of the organisation. It can be found that there are different motivational theories
present which can be implemented for this situation such as the Maslow’s needs theory,
Herzberg’s two factor theory and McClelland’s acquired needs theory. Maslow’s motivation
theory is based on the factors of the needs of the employees and subsequently development of
self esteem and self realisation (Velmurugan & Sankar, 2017); McClelland’s acquired needs
theory is based on the needs of the employees as well and he stated that the needs can be
acquired over time and experience of the employees. Based on McClelland, the needs can be
termed achievement, affiliation and power (Rybnicek, Bergner & Gutschelhofer, 2019). On the
contrary, Herzberg’s two factor theory focuses on the job satisfaction of the employees which
can be developed through motivation and there are factors present in the workplace that can