Management Information System for Qantas Airlines

Running head: MANAGEMENT INFORMATION SYSTEM
Qantas Airlines
Management Information System
1/19/2019

MANAGEMENT INFORMATION SYSTEM 1
Letter to Sponsor
Ms. Olivia Wirth
Chief Executive Officer
Qantas Airlines
[phone] Qantas, 10 Bourke road,
Mascot NSW 2020
Qantas is the Australian flag carrier airways and is considered the largest airline in terms of
international flights, international destinations, and size of the fleet. The aim of the company
is to offer premium services to the customers at low prices. It is known that Management
Information System has provided numerous advantages to the airline industry. Considering
the advance features of MIS, Wesfarmers must install MIS into its operations in order to get
assistance in maintain information of the customers and employees. Besides this, to reduce
the cost of the products offered to the customers.
It is my pleasure that I got opportunity to present the report proposal for Wesfarmers related
to implementing Management information system. As per the analysis, the MIS will play key
part into your organization like maintaining information and databases, and reducing service
cost. The estimated time that will be required to implement the MIS system in your company
is 6 months, which will be divided into seven steps of system development life cycle. The
detailed analysis has been provided in the report.
I look forward for your response and discussing the attached report proposal.
Regards,

MANAGEMENT INFORMATION SYSTEM 2
Executive Summary
The aim of this paper is to increase the understanding related to the managing information
systems into the business operations in order to enhance the performance of the business and
to attain long-term success. The paper will be comprised of System development life cycle to
explain the steps involved in the implementation of the selected information system by the
business. The paper is based on Qantas Airlines, which require a management information
system to reduce the cost of its operations and manage the important information of the
business. From the analysis, it has been analyzed that company can implement a process
control system in its operations considering its requirement for the information system. The
implementation of the system will be cost-effective and will improve the productivity of the
company. However, it has been identified that the implementation involves some of the risks
such as damage to the system, failure of the system, and resistance of the employees.

MANAGEMENT INFORMATION SYSTEM 3
Table of Contents
Letter to Sponsor........................................................................................................................1
Executive Summary...................................................................................................................2
Introduction................................................................................................................................4
Overview of Qantas Airlines..................................................................................................5
Vision and Mission Statement of Qantas Airline...............................................................5
External and Internal Environment Analysis.........................................................................5
Porter 5 Force Framework.................................................................................................5
PESTLE Analysis...............................................................................................................6
SWOT Analysis.................................................................................................................8
Problems and Opportunities in the IS/IT of Qantas Airlines...............................................10
Justification for Selecting Process Control System.............................................................11
Cost/Benefit Analysis of Qantas Airlines........................................................................12
Cost/Benefit analysis for software purchase....................................................................13
System Analysis and System Design...................................................................................13
System Development Life Cycle of Process Control System (Management Information
System).................................................................................................................................14
Planning............................................................................................................................14
System Analysis and Requirement...................................................................................15
System Design..................................................................................................................15
Development....................................................................................................................15
Integration and Testing....................................................................................................15
Implementation................................................................................................................16
Operations and Maintenance............................................................................................16
Post Implementation Activities............................................................................................16
Project Management, Risk Management, and Change management...................................16
Project management.........................................................................................................16
Change Management........................................................................................................17
Risk Management.............................................................................................................18
Conclusion................................................................................................................................18
References................................................................................................................................20

MANAGEMENT INFORMATION SYSTEM 4

MANAGEMENT INFORMATION SYSTEM 5
Introduction
Until the 1990s, before the extensive acceptance of PCs (personal computers) and the
Internet, business was making use of information systems to handle record-keeping and data
processing activities related to the business transactions like such as payroll billing,
maintaining ledger, management of inventory, etc. The emphasis was majorly on managing
files and data associated with daily operations. Internal and external communications depend
on faxes, paper, telephone, and other analog media. Information systems and information
technology have grown since last 40 years, comprising the shift from the 1970s mainframe
computer to PCs becoming an essential portion of tracking and organizational procedure in
the 1980s. The entrance of the mainstream internet in the 1990s extended business
competencies and the use of information systems to a worldwide interaction system (Maier,
2013).
Currently, the key emphasis of business is to remain competitive globally by leveraging the
competencies of information and communication technologies (ICT). Businesses can utilize
ICT to offer services with best quality at a reasonable cost along with top services to the
customer. Besides this, it assists businesses to take entry in the new or international market
through e-commerce. Integration, collaboration, and globalization have arrived as new
drivers in the competitive market (Al-Mamary, Shamsuddin and Aziati, 2014). In order to
sustain the competitive position, business is investing a huge amount in advanced information
systems and information technology such as ERP i.e. Enterprise Resource Planning, which
incorporate diverse functional zones of the company and offer reliable real-time information
for quick decision-making. The intent of this paper is to discuss an information system in
order to highlight the importance of its implementation in the selected organization that is