Business Process Management and Information Systems

This assignment provides a comprehensive overview of business process management and information systems. It includes references to various books, articles, and research papers that cover topics such as green business process management, service-oriented decision support systems, ERP tools, and techniques for integrating the supply chain. The assignment also touches on cloud computing, knowledge management enablers, and comprehensive stress management. It appears to be a compilation of past papers or solved assignments for students, particularly in the fields of business administration, engineering, and technology.

Management Information
Systems for
Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Role of information systems and technology..............................................................................1
Impact on a business of information technology........................................................................5
TASK 2 ...........................................................................................................................................7
Assess the need for and key components of an effective information technology infrastructure
.....................................................................................................................................................7
Critically examine the reasons for building effective information systems................................8
Evaluate the impact of key emerging information technologies on business performance........9
Evaluate how key information systems can improve business performance ...........................10
Analyse the relationship between information systems and decision making..........................10
Explain how to manage information systems projects .............................................................11
Assess the challenges to developing global information systems.............................................12
Explain how a business can develop structures for global information support systems.........12
Analyse the implications of ethical and social issues for managing information systems.......12
Assess the security risks faced by information systems............................................................12
Evaluate tools and technologies for the protection of information systems security ...............13
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Management information system is broad term used and applied for three resources i.e.,
people, information and technology. All these resources are required for the effective
management of resources as well these are from inside as well outside of company out of these
priority is given to the people (Storey,2016). In simple term it can be said that it is an computer
based system which gives information for judgement making on planning, organising and
controlling the operations of the firm. Apart from this, there is some importance also of MIS in
company such as: to control the creation and growth of records, decrease operation cost, enhance
efficiency and productivity, safeguard vital information, support better management decision
making and so on.
This assignment is based on GoGlobal Limited which is software industry organisation
founded in 1982. They are serving their products and services worldwide and products are
application publishing software. Its headquarter is in Santa Cruz, California, United Kingdom.
Below mention report explain management information system along with their role, importance
and need in GoGlobal Limited. It also enlighten, impact of internet technology, e-commerce and
social media on traditional business models. Along with this relationship within information
system and decision making is also analysed. Moreover, several other things related to
management information system is mention below.
TASK 1
Role of information systems and technology
Management information system:
The management information systems (MIS) is the processed database of effective
financial data and information managed and this will help in conducting specific program in that
manner which can help in producing daily report by operating each management activity of an
organisation. This information system can be used by an organisation for obtaining important
information in the form of report from the system in an convenient manner. . Along with this, the
main motive of MIS is to provide company manager views regarding company's performance,
also higher authority can control or monitor whole organisation at international level. GoGlobal
Limited also work on improving their management information systems and used various new
mobile technologies for relocate their business at global in the form of e-business. The MIS
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receive data from organisation units and functions for dealing with external customers. In
addition to this, there are various information which are collected by computer and also check it
in regular period of time. The company routine report are run and programmed on the basis of
equal interval and display some functions which develop in developing system that can be used
by company manager and the main duty of manager is to check all connected systems in the
network of (MIS).
It is the study of technology, people, organisation and making relationship among them.
MIS experts assist company for taking maximum benefits from investment is being carried out
on personnel, business procedures and techniques (Willcocks, 2013). It is people oriented
where all functions and operations should be undertaken by people. GoGlobal limited using such
information system at each level of business operations for collecting, gathering, processing to
carry out regular operations in better manner.
Businesses use information systems in the context of global:
Management information system are used by businesses in the international level so they
can perform each function and operation of company in proper manner. Globalisation affect
information system in various factors such as usage of internet by common people in all over the
world. The information system will play an essential role in the context of global level of the
GoGlobal limited. As it will make easier and simpler while interaction among different nations,
continents and places. There are various use of information systems which are take by businesses
in the global context that are described as follows: Making appropriate communication – With the help of this information technology, the
instant message, emails and video conferences are possible for the businesses. This will
help them in connecting with people on a global area people and make strong relation
with customers of a business. Globalisation and cultural gap – The businesses use information system in the context
of global where they are bring out geographical, linguistic and cultural boundaries. With
the assistance of this, GoGlobal limited can easily share data and information,
communication, knowledge and relation between various nations, cultural and languages
in easy manner and assures that tasks and operations are fulfilled. Creation of new types of jobs – The business are use this information system for making
new job opportunities in the external locations. There are various job opportunities which
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are provided for people in the global context such as system analyser, hardware and
software developers, computer programmers and web designers.
Role of information systems in developing business strategy:
An organisation need to develop and make appropriate strategy with the help of
information systems in proper manner. The business adopting various strategy which has been
used in effective information system in an organisation (Ahi and Searcy,2013). Information
system assist firm for making adequate usage of data and information, reduces work pressure and
help the compliance with different compulsory rules and regulations. There are various roles of
information system in making effective business strategy that are described as under: Information storage and analysis – There are various organisation which manage the
data and information in the form of hard copy format. With the using of management
information system, firm make use of comprehensive data base which can combine with
all imaginable piece of information and data regarding the company. This will play role
in developing strategies and policies for the business through this the company can easily
run whole business in better manner. Such systems are totally integrated with data and
information from different methods whether it is internal and external of the firm. Help in developing decisions – The company mainly depend upon accuracy of their
strategic plans. GoGlobal limited management team using information system for making
plans and develop appropriate decisions for an organisation. Along with this, businesses
adopting information system for evaluating effective information with all major sources
involves information from external references like Reuters or Bloomberg that will help in
giving accurate information in the common economy. Assist with business processes – Information system help businesses in making number
of value added system within an organisation. The firm need to adopt such information
system which define business procedures and eliminate required issues in current
activities and functions in proper manner. In addition to this, information system adding
control to employees procedures and make sure that users with relevant rights can
perform various tasks.
Information systems contribute to achieving competitive advantage:
GoGlobal limited is the application software which allow users to run and access Linux,
Windows and UNIX technologies install on the key server. The company will display application
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user interface on personal computers and various customers techniques are run with various
operating systems. The firm gain competitive advantages for providing effective services or
facilities in such way where customers gain more beliefs and values than a rival. This is not
proper information application that give firm a competitive benefits. In current time period, the
company has became aware of the strategic role for play by information systems in achieving a
competitive advantages (Nicholas and Steyn,2017). They require to identify and recognise such
reports which can be complex or difficult. There are various framework which has been made
and this can be used for guide such procedures in better way. The uses of information system
help in gaining competitive advantages and also identify such system which can increasing core
abilities. Businesses require to evolve and innovate various systems for smoothly run the whole
business operations or its functions.
Unique features of e-commerce:
E-commerce define purchasing and selling of company services through electronics like
internet or mobile phones. This is that procedure which help in making, creating, profitable and
servicing various goods and facilities. The GoGlobal limited also using this technological
features for e-commerce to survive in the international level. There are various unique features of
e-commerce which are described as under: Interactivity – This technology used in e-commerce that will help in doing customer
interactions for developing person as they are active participants in the process of
transactions. According to this outcome, this method can adjust on each person
experience. Personalisation – In this, information application of e-commerce allow for
customisation and personalisation of marketing message to all groups. Information richness – This is that technology which can be used by users to access and
use of text message to send and receive some important information and data. This will
provide rich experience of information regarding marketing and gaining customer
experience. Universal standards – Businesses, government and individual are using one set of
applications, internet standards, media through e-commerce features. This will help in
clear the interactions. A person seen such standard while shop online, so the procedure
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of buying items is same on different sites which can be use with the help of e-commerce
technologies. Ubiquity – E-commerce features are accessible while connected with any people at any
time, any where such as home, office, video game systems through internet connection
and effective mobile phone devices. Information density – The use of e-commerce declining the cost price, procedures and
communication information. At this time, timelines and accuracy increases which help in
making required data and information.
 User generating content – In last feature, software network are using e- commerce
technologies which allow members, common people, share appropriate content in the
external society.
Impact on a business of information technology
Role of information systems and technologies in transforming businesses:
The transformation of business define major changes and without any doubt, information
application is the main part which can carry out level of alteration (Huang, And et.al., 2011). The
role of management information system and technologies help in transforming business in
current period of time. There are various role of information systems and technology in
transforming businesses are described as under:
Identification – Information technology is that type of application system which involved
in creating, converting and duplication of important data and information. The technology main
role in developing digital transformation in various businesses so this is very complex where
technology end and begin business.
Effects – In this, business transformation can be positive and negative in each manner.
Mobile communication techniques and internet access allow employees to do work from
anywhere along with higher adaptability.
Benefits – In this information technology play an essential role in business
transformation which consider major advantages. The company main ability is to share required
data and information without geographic constraints change the way in this various businesses
communicate with their customers and employees. Search engine technology allow person to
access required information and data with unprecedented speed and quality. Various websites
launched by company and describe value preposition before taking time.
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Speculation – Most of the specialist agree on that transformation of business from using
information technology that can be reboust and long term basis. At the time of economic
decreases, new technological innovation are developed which transform on regular basis where
they are operate the business.
Role of information systems in global e-business:
The management information system assist the higher authorities management in setting
necessary goals and targets, strategic planning and evolving business plans and their execution.
Along with this, it will play an important role in generating accurate information,
communication, issues recognised and help inn making appropriate decisions for the company at
global level (Vom Brocke, Seidel and Recker,2012). In the current business environment,
information systems are playing a major role in developing and growing the business at larger
scale. Companies are making use of these techniques so as to upgrade their functions and
activities that are being performed inside the company. Basically, it helps a organisation in
becoming more effective and efficient in conducting their work. The same situation is with go
global limited because they are also making using information systems so as to maintain the
privacy of their information and making it possible to more and more people to access it and
share as well.
It is very much important for companies that are surviving outline to make use of an
efficient information system so as to sustain in the market for longer period of time. Information
system consists of lots of capabilities like they receive the data and store it and also transmit it
across different platforms as well. These kind of data can be in the form of text, audio, video and
graphical nature as well. In Go global limited, they can make use of information system so as to
store their information in a proper manner so that it can be used by the company at the later
period of time. This will eventually help the company in achieving competitive advantage and
develop in a fast manner as well. Eventually, go global limited will be able to effectively
manager their data management services and apply innovative software's as well so that all of
their activities can be conducted in a proper manner. So, the role played by information system in
a global e-business is very crucial and is required to be implemented in a proper manner.
Impact of internet technology, e-commerce, and social media on traditional business models:
Digital technology execution has forced business person and entrepreneur to think over
the traditional models of business and their execution. The practices of social media, new media,
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e-commerce and internet technology has impacted widely on the business practices and
performance as these has distinct influence on the organisations. A business model can refer to
the overarching plan of an organisation to generate a benefit through trading a products and
services. The models of business delivers an outlined plan of company to manufacture a services
and products and to trade this.
New media such as e-commerce, internet and social media has widely influence the
traditional models of business as the method of performing activities with new media is distinct
relatively. For example, marketing through traditional media whereas was promoting one-way
communication which nowadays has become more active, interactive and responsive where the
organisation can analyse their influence significantly (Demirkan and Delen,2013). On the other
hand, previously, trading was a significant task which require certain importance aspects and
elements such as retailer, service provider etc. On the other side, e-commerce has made the
whole procedure more convenient and easy to operate the business worldwide.
Therefore, it is required to alter those models according to the requirements of present
scenario as this can influence in more fundamental manner. In context of Information
Technology, the system of MIS is assisted by these digital disruption within an organisation as
this can avail numerous benefits such as enhancement in sales, ease in operations, enlargement in
benefits and many more. This is paramount for organisations to consider the influence of social
media, e-commerce and internet on the business in regard of executing or employing distinct
business models within a company for better outcomes. Through the assistance of this, company
can achieve their business objectives and attain standard outcomes in more significant form.
TASK 2
Assess the need for and key components of an effective information technology infrastructure
Need of an effective information technology infrastructure – There are several several
needs of an effective information system in GoGlobal Limited. Some of them is mention
below :- Integrated system – Management information system views company information
requirement from system prospect point. It blend database together of all the subsystem
of GoGlobal limited system and with this info exchange integrates the enterprise.
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 Common Databases – In organisation there is requirement of storing data which is
possible through management information system. Because in organisation sometimes
there is requirement of past data and also for storing present information (Barry,And
et.al., 2011). Through MIS it will be easy for every employees to access the data when
its required.
 Avoid redundancies in data storage – In this, information system play important role
because it is an integrated system. Through IS unwanted duplication and redundancy is
avoid in collecting data and change.
Key components of an effective information technology infrastructure - People – They are the employees of GoGlobal Limited who Use MIS for recording their
daily basis business information. Peoples are those who are qualified like accountants,
HR manager and so on. Business procedures – It is the process which guide users and other people how to do
work in effective manner. Business process it framed by the people who are consultants,
users etc. Data – These are the records which is stored through MIS and it can be of past as well
present both. Hardware – It is printers, computers, several other networking devices also. As well
hardware provide computing power for data processing. This speed up the processing of
data into information.
 Software – There are program which run on hardware as well software is divided into
two parts which is named as system software and application software. Where, system
software is that which refers operation system such as Ubuntu, Mac OS, Windows and
several other. On the other hand, application software is that which is specialized for
achieving task of business like banking, point of sale system, payroll program and so on.
Critically examine the reasons for building effective information systems
There are various reasons for building an effectual information system in the organisation
is given below :- To reduce operating cost – In organisation when records are stored in physical place
there is requirement of record keeper to whom salary will be paid, space in office for
putting files as well some other staff members also for keeping its record. For all such
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situations MIS play important role in GoGlobal Limited it reduce all these cost which
occur for keeping records. To improve efficiency and productivity – Through management information system
company update its records system for enhancing information retrieval (Greenberg,2017).
With the assistance of MIS there is no requirement of spending time on missing or
misfiled because it is non-productive approach. To safeguard vital information – Every organisation have some important data and
information whether it can be public or private. Important data and information of
GoGlobal Limited is safe and secure because of Management information system.
 To support better management decision – In company there is requirement of past
information and data which is stored by the MIS in company. When it is required
manager and executive easily excess it and take decision on their basis.
Evaluate the impact of key emerging information technologies on business performance
In information technology new trends are coming day by day these gives their wide
impact on performance of company (Hammer,2015). Emerging technologies are Cloud
Computing, Mobile application and so on as well their impact is mention below :- Cloud computing and its impact on performance of business – It is the emerging trend
Of IT which gives wide impact on company i.e., information technology infrastructure
cost of the GoGlobal Limited reduce. Moreover, through cloud computing it is easy for
the company to transfer information and data to each and every employees. Apart from
this, through it software and hardware maintenance is easier because installation on each
computer is not required.
 Mobile Application and its impact on business – This is an another emerging trend in
information technology and it become more success since its introduction. These are
designed to run on smartphone, mobile devices, tablets etc. all such emerging information
technology assist GoGlobal Limited because through all these company can easily share
information with their employees when they are at home. Even staff members can do
their work by sitting out of the office location also.
Above mention new information technology is giving their wide impact on working of
GoGlobal Limited because through this they are easily managing their work. Apart from this,
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with the assistance of these IT technology respective given organisation easy transfer their data
from one person to another.
Evaluate how key information systems can improve business performance
This has been found that information system is improving the current performance of
business of GoGlobal organisation by helping them in many ways. Some of the contribution are
discussed below :
 It helps in taking accurate decisions since essential facts and figures of competitors are
being easily traced by utilising suitable digital tools (Scheer,2012). Therefore, manager is
able to decide what should be implemented by them in order to give strong competition to
rivals.
 It assist in developing innovational and unique products or services. This in turn strength
the customer base by seeking attention of large number of customers towards such
merchandises. But it is to be noted that mentioned organisation has to sell those facilities
at affordable prices. Through this, each section of society either it is poor or rich can
enjoy facilities offered by them.
 Mentioned firm can store their any kind of data safely and securely by using databases.
These information can't be accessed by unknown person since password or permission of
accessing such information is provided to admin. Hence, those data will remain safe from
various intruders and hackers. No one use that without permission of administration of
GoGlobal. Thereby offering the venture a protecting cover from several web crimes.
Analyse the relationship between information systems and decision making
Information technology is related with decision making of company because through
MIS GoGlobal Limited store their past and present data which can be required anytime. It can be
required by manager and other executive staff members for making decisions (Lin and Lu,2011).
I the enterprise several judgements of present done on the basis of past data and information.
Their is an another relation also by accessing information system company identify that which
technology is used by them in the past. Through which what results is gained by them so in
present they use some another technologies for doing the same work. So that compare to past
better outcomes can be gained by them in future.
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In simple words it can be said that, with the assistance of past data better decisions can be
made by the given enterprise in present. Apart from this there are several new technologies
related to MIS is coming they are also helping in decision making process of the GoGlobal
Limited.
Explain how to manage information systems projects
There are various kinds of IT projects Chiu are related to technology such as Software
development & implementation, hardware installations (e.g., servers, desktop computers, or
telephony systems), network system upgrades and data management. Thus, all of these projects
are helpful to business but required to be managed in correct manner (Järveläinen,2012).
GoGlobal Limited Company can adopt conduct certain IT projects and mange them by using
several practices which are given below:
Initiation: This step includes to determine goal of project and then manger assigned with
particular contract and then project charter will created and the team for the same is recruited
properly. GoGlobal Limited Company is required to identify objective for specific IT project and
then select group for that to complete the same successfully.
Planning: The planning is essential to be made before starting practical working on them
because it includes blur print or required or effective strategies that facilitates to put efforts in
correct direction. A plan of action will provide support to fulfil steps in right sequence which are
helpful to gain desired objectives.
Execution: The project team can execute particular IT project in an appropriate manner
which render support to put efforts in sufficient amount and complete tasks step-by-step in an
appropriate manner. GoGlobal Limited Company is required to follow planning and then they
can generate deliverables of project successfully.
Monitoring and controlling: This refers to observe and analyse impacts of performance
and measure standards of working of employees in proper way. This tasks of manager of
GoGlobal Limited Company in which they have to monitors and controls certain activities. Thus,
it includes work for time, cost, scope, quality, risk, and other factors of the project.
Closing: This can be described as to the end phase of whole process of managing
particular project in which it will get completed, approved and deliver to desired person.
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The above mentioned steps are necessary to be followed by the given company in order
to manage several IT projects properly to gain required benefits..
Assess the challenges to developing global information systems
There are several challenges which is faced during developing global information system
are mention below :-
 There are several legal and political contract which is given by the government of
different nation related to developing global information system. These political contract
is the major issue faced by the GoGlobal Limited.
 Cultural and communication barriers because every country have different languages and
culture which is followed by the citizens who are living their (Giannakis and
Louis,2011). For developing information system at national level there is requirement of
communication in this major challenges which is faced by GoGlobal Limited is language
and tradition of people.
 At global level when information technology is developing there is several restriction on
hardware purchased and imposed because every government have their own laws and
legislations. Such laws gives their major restrictions import and export.
 Their are several emerging Technology now a days because of that many of the people
are facing in developing their information system at global level. Apart from this every
nation have their different technology.
 Restriction on data process and communication because these involves important
information related to the organisation. Challenges faced in developing global
information system in it is that they face issues related to the security.
Explain how a business can develop structures for global information support systems
For developing information system at global level structure followed by company is that
GoGlobal Limited Form several Information system department in the company which assist
them in managing their work in better manner at international level.
Thus, for enhancing business there is requirement of forming proper structure. So that
activities of company can be managed in better manner.
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Analyse the implications of ethical and social issues for managing information systems
There are some specific ethical and social issues for management information systems are
as follows -
Information rights and obligations
It consists of protecting the individual information about the organization which they should
prevent from the seekers as they can misuse the information (Ptak and Schragenheim,2016).
Privacy is the major factor of this because all the organization should keep their data confidential
form others.
Internet challenges to privacy
As internet is the main source to steal the information through computers so it become essential
to monitor, capture and store the data with the most suitable encryption keys.
Assess the security risks faced by information systems
Information system helps to reduce works load and manage business activities in
effective manner. In GoGlobal Limited company, management implement several advance
equipment in order to provide adequate services to customers. Access of information system is
also considering several security risk that requires to identify properly. These conflicts are
require to identify properly in order to resolve them for better opportunities. There are major
security risk in information systems are determine below as -
Physical security risk – While an organisation adopt advance technology in their
business process through the implementation of information system they requires to manage
infrastructure and funds in order to reduce physical risk (Laisheng and Zhengxia, 2011). These
risk of resources can reduce efficiency and effectiveness of work. These risk can be determine as
more expensive which are hard to manage easily.
Insider threats – These risk can harm processing system of advance equipments. For
this, GoGlobal Limited company requires to install quality software in order to getting effective
solution of security risk. These insider threat are require to identify properly in order to gather
timely solution easily.
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Brand risk – These approaches are based on information system security issues that
require to identify in order to gathering better solution. These activities can reduce brand image
of information system as well as target organisation.
Evaluate tools and technologies for the protection of information systems security
As computer and there digital devices have an essential to business and commerce, which
also, increasingly becomes a target to Go Global limited company. The basic concepts of
information system security that which help in guiding to mitigate its security threats. ISS is a
process and methodology that involved to keep information confidential, assuring and so on.
Risk assessment must be performed to determine what information they needed which is a
biggest risk. If there is a lack of systematic process and standardized language will not able to be
effective nor sustainable (Lim, NEXTLABS Inc, 2013). There are various tools and techniques
which assist in protecting the information system security, these are briefly described as follows:
 Identify management and authentication: Tools for authentication are used to
accomplish by identifying factors such as something to know about specific topic,
something they have about an information or something they have such as biometric ,
eye-scan, fingerprint or four digit PIN which can decoded by the user only. For a more
specific way to authenticate users to do multi-factor authentication.
 Access control: Once user has been authenticated, the next phase is to ensure that only
access an information resources which is an appropriated manner. This can be done
through a use of access control. It is determines which users are able to read, add or
delete information. ACL are simple to understand and maintain there position related to
company's requirement. This allows the administrators to manage Go Global limited and
roles separately. Only users are capabilities are allowed to perform different function.
 Encryption: This is a process which is used to transit information over the internet or
from some external media such as DVD, pen drive, floppy disk, hard disk and many
more. In this case, even with proper authentication and access control is possible for an
unauthorised person to get access to the data of Go Global limited company (Jeng and
Dunk,2013). Encryption is a process of encoding data upon transmission or storage
through which only authorized individual can read it. This encoding is completed by a
computer program, who encodes the plain text that needs to be transferred; recipient
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receives and decodes it which is also known as decryption. Both the parties share the
encryption key, enabling them to encode and decode each other's messages.
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CONCLUSION
From the above assignment it has been analysed that, Management information system is
important for every type of organisation because it help in storing data and information related to
past and present. It also assist manager and other executive employees for taking several
decisions related to future. Apart from this by implementing MIS in the organisation there are
several benefits which is gained by GoGlobal Limited are Improve productivity and efficiency,
safe important info and data, and several other. Apart from this, development of global
information system and its impact is explained in the assignment. Along with the structure also
which is formed by the enterprise for framing international Information system.
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