Management Issues in BidTaxi: Outlining Business Operations and Recommendations

This report outlines the business operations of BidTaxi, a unique app-based transportation company that relies on bidding acts from drivers. Recommendations are provided to enhance the service and safety of the company.

Running head: MANAGEMENT ISSUES
MANAGEMENT ISSUES
Name of the Student
Name of the University
Author Note

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Table of Contents
Question 1............................................................................................................................2
Introduction......................................................................................................................2
Outlining of the Business Operation................................................................................2
Recommendations............................................................................................................3
Conclusion.......................................................................................................................5
Question 2............................................................................................................................6
References............................................................................................................................8

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Question 1
Introduction
BidTaxi is a comparatively new entrant in the industry of the public transport and the
company has a unique way of handling the requests of the clientele of the concern. The company
is mainly app-based and relies on the bidding acts that the drivers who have been appointed with
the transportation organization after the receipt of a request of the concerned client
(Play.google.com., 2018). The following report deals with the outlining of the business
operations of the concerned company in discussion, BidTaxi. The report intends to put forth the
afore-mentioned business outline to the concerned governmental body, the Ministry of Public
Transportation. The report further proceeds to deal with the recommendations that might be
implemented by the concerned company, BidTaxi in order to enhance the service that they
extend to the existing as well as the potential client base that they have.
Outlining of the Business Operation
The business operations of the organizations generally deal with the various clients of the
concern. The clients of the concerned transport company are known to get in touch with the
business organization for getting themselves some shared rides across the city. The unique
feature of the company services is the fact that the company does not deal with the conventional
methods involving the pre-fixed rates that the clients of the concern have to abide by on the basis
of the time and the distance that might be covered by the concerned client while taking the ride.
The transportation business relies on the bidding capacity of the various drivers who are
appointed by the concerned company in order to serve the potential clientele of the company.
The drivers who might be interested in the ride might have to bid on the trip on the basis of the
details that are provided by the client who is interested in the trip. The client while expressing the

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interest in taking the ride has to mention the details that are needed for the bidding on the
concerned ride. These details might include the starting and the ending points of the journey, the
time when the client wants to embark on the journey and the number of the passengers who
would be taking the ride on that same booking by the concerned client. The application devised
by the concerned company displays a number of tools that are needed by both the clients as well
as the drivers who have been employed by the company. These tools might include the distance
that is to be covered during the ride, the route that the driver might avail during the completion
of the ride. These factors are also inclusive of the estimated time that might be needed for the
completion of the ride, the toll costs that might be a part of the various rides that the concerned
client might wish to embark on. The company aims to track the complete ride and the actual cost
of the ride would be displayed to both the driver as well as the client on the successful
completion of the journey. The clients of the company might have the right to choose the driver
that they might want to ride after the completion of the bidding process undertaken by the
concerned drivers who have expressed their interest and taken part in the bidding process. The
application that has been designed by the concerned department of the company might be said to
have a look on the safety and the security of the concerned clients since all the vehicles that are
managed by the company are tracked by the Global Positioning System or the GPS.
Recommendations
The company in discussion, BidTaxi might be advised to follow certain recommendations
in order to help the company to bring about a growth in their daily activities and the services that
they might extend to the concerned existing client base as well as the potential client base of the
concern in discussion. The company in discussion might be advised to look into the profiles of
all the drivers who have been expressing their interests in getting involved in the workforce of

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the company. This might help the company have a lookout for the safety and the security of the
clients who choose to use their service for the navigation throughout the city (Keong, 2016). This
might also help the concerned company to avoid the matters that might arise due to the non-
certified drivers who might not be able to maneuver the concerned car through the areas of the
city during the times of when there would be a high demand of the service or during the busiest
hours of the day. This might also lead to the conditions wherein the concerned clients might face
accidents due to the lack of expertise on the part of the driver of the car (Kumar & Kumar,
2016). The company must also have a tight check on the conditions of the vehicles that are used
by the company to serve the clients. The company should take great care in the matters that
pertain to the conditions of the cars and other vehicles that are used by the company (Liu, 2015).
The company is advised to conduct a regular check on the conditions of the concerned vehicles
and whether they are in a condition stable enough to ensure the safety of the clients who have
been taking the ride across the city in that particular vehicle (Surie & Koduganti, 2016). The
company must also make sure that all the vehicles that have been operating under their banner
must have all the required insurances on them covered (Li & Zhang, 2015). This might help the
company to required financial assistance during the times when there might be an occurrence of
the various mishaps. These mishaps might include the various cases that result from accidents,
the stolen cars or the cars that have been damaged beyond the mark of repair.
The company might also be advised to introduce the various ways in which both the
clients as well as the public-handling employees of the company might rate each other on the
basis of the experiences that they might gather during the concerned ride across the city (Sham,
et al., 2013). This might help to be a motivational factor for the employees of the concern who
deal with the clients on a face-to-face manner (Anderson, 2014). The drivers of the company are

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the people who need to deal with the clients on a prima facie level. The rating on the part of the
concerned client might motivate the drivers of the company to serve the clients in a more diligent
manner and thus help in the overall growth of the company as well. The company is also advised
to introduce the rating on the part of the drivers of the company. This might help the company to
relate to the various untrue complaints on the part of the customers of the company (Glöss,
McGregor, & Brown, 2016). The company is also advised to bring about certain motivational
schemes keeping in mind the various strata of the employees of the concern. The company is
advised to introduce the various rewards in the form of the various discount cards that the drivers
or the providers might encash at various refueling stations that the drivers and the providers
might visit during the rides (Xu, et al., 2016). This might also help them to be motivated and thus
work with an extra enthusiasm which might help the overall growth of the company.
Conclusion
Thus, from the above discussion it might be safely concluded that the company might
follow the various given recommendations in order to bring about an overall growth in the
matters that pertain to the dealings of the company with the potential client base of the company
as well as the existing client base of the company. The company should also look into the matters
that pertain to the increment in the motivations of the various employees who have been serving
the organization as well as dealing with the clients of the company on a prima facie level. This
might help the employees of the concern to be highly motivated in the matters that pertain to the
attainment of the goals that have been set by the company. This might also help the company to
bring about an enlargement in the client base of the concerned company in discussion, BidTaxi.

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Question 2
The company might be advised to bring about certain changes that are necessary for the
overall growth of the concern. the first area that might need an overview is the area that pertains
to the training of the various members of the employee base of the concern. the company might
bring about certain schemes that might help them to train the various drivers who have been
involved with the concern in the matters of handling the various matters that pertain to the
dealing of clients of the company on a primary level (Zhang, et al., 2015). The company might
need to impart the high amount of training to the concerned drivers of the company in order to
help the concerned clientele of the company to receive the best services from the concerned
company. This might help in the betterment of the good will of the company that exists among
the various clients of the company (Rassman, 2014). The increment in the goodwill of the
company might help the company to bring about an increment in the client base of the business
organization and thereby bring about an overall growth in the company.
The company might also be advised to help the various clients of the company by
installing a speech mechanism in the country that might help the clients of the company who are
not so aware of the locality that they might be visiting (Castro, Zhang, Chen, Li, & Pan, 2013).
This might help them to be assured of the various navigable sections of the area and also help
them to avoid the panic that they might feel while travelling in the areas that they are not quite
aware of. The installation of this speech software might also help the various clients who might
be having an eyesight problem or might have been facing some other issues in navigating
through the area that they have been passing through. This speech software might help the
concerned company to keep track of the distances that the concerned car might have travelled for
the day. The company is advised to have a tracking software installed in the major regulatory

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offices of the company wherein the various matters that are conveyed by the concerned speech
software would be recorded (Tuan & Mateo-Babiano, 2013). These recorded speeches might
help the company during the times wherein the company might face discrepancies in matters that
pertain to the false complaints on the parts of the clients. This might also help the company to
safeguard the interests of the various workforce members of the company who are required to
have prima facie dealing with the clients of the company.

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References
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