Appeals Process, Recognised Prior Learning, Special Needs

This document provides information on the appeals process, recognised prior learning, and special needs in assessment requirements. It explains the importance of analysing organisational objectives and reviewing existing policies. It also helps identify external trends and events that impact organisational objectives. Additionally, it discusses major operational change requirements due to performance gaps, business opportunities, or threats.

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 appeals process
If you feel that you have been unfairly treated during your assessment, and you are not happy
with your assessment and/or the outcome as a result of that treatment, you have the right to
lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to
proceed further with the request after discussions with your trainer/assessor, you need to lodge
your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal.
 Recognised prior learning
Candidates will be able to have their previous experience or expertise recognised on request.
 Special needs
Candidates with special needs should notify their trainer/assessor to request any required
adjustments as soon as possible. This will enable the trainer/assessor to address the identified
needs immediately.
Assessment requirements
 Assessment can either be:

 Direct observation
 Product-based methods e.g. reports, role plays, work samples
 Portfolios – annotated and validated
 Questioning
 Third party evidence.
If submitting third party evidence, the Third Party Observation/Demonstration document must
be completed by the agreed third party.
 Third parties can be:
 Supervisors
 Trainers
 Team members
 Clients
 Consumers.
The third party observation must be submitted to your trainer/assessor, as directed.
The third party observation is to be used by the assessor to assist them in determining
competency.
The assessment activities in this workbook assess aspects of all the elements, performance
criteria, skills and knowledge and performance requirements of the unit of competency.
To demonstrate competence in this unit you must undertake all activities in this workbook and
have them deemed satisfactory by the assessor. If you do not answer some questions or
perform certain tasks, and therefore you are deemed to be Not Yet Competent, your
trainer/assessor may ask you supplementary questions to determine your competence. Once
you have demonstrated the required level of performance, you will be deemed competent in
this unit.
Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your
assessments or appeal the result.
As part of the assessment process, all learners must abide by any relevant assessment policies as
provided during induction.
If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact
your assessor to discuss your options. You have the right to formally appeal any outcome and, if
you wish to do so, discuss this with your trainer/assessor.

Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your trainer/assessor will have a list of demonstrations you
must complete or tasks to be observed. The observations and demonstrations will be completed
as well as the activities found in this workbook.
An explanation of observations and demonstrations:
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers.
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise.
 Your trainer/assessor will inform you of which one of the above they would like
you to do. The observation/demonstration will cover one of the unit’s
elements.
 The observation/demonstration will take place either in the workplace or the
training environment, depending on the task to be undertaken and whether it
is an observation or demonstration. Your trainer/assessor will ensure you are
provided with the correct equipment and/or materials to complete the task.
They will also inform you of how long you have to complete the task.
You should be able to demonstrate the skills, knowledge and performance criteria required for
competency in this unit, as seen in the Learner Guide.
Third Party Guide
You should supply details of the third party to the assessor before you commence the activities
(see below), unless the assessor has already selected a third party themselves. The assessor can
then contact the third party in instances where they require more evidence to determine
competency, or they cannot observe certain tasks themselves.
 The reasons to use a third party may include:

 Assessment is required in the workplace
 Where there are health and safety issues related to observation
 Patient confidentiality and privacy issues are involved.
If you are not employed, or able to complete demonstrative tasks in the workplace, you will
need to inform the assessor. They will be able to provide you with a simulated environment in
which to complete these tasks.
We would prefer that, wherever possible, these be “live” issues for your industry and require
application of the principles that you are learning as part of your training. Where this is not
possible, you and your third party should simulate the activity tasks and demonstrations that
you believe would be likely to arise in your organisation or job role.
Third party evidence can also be used to provide “everyday evidence” of tasks included in your
work role that relate to the unit of competency but are not a part of the formal assessment
process.
The third party is not to be used as a co-assessor – the assessor must make the final decision on
competency themselves.
Documents relevant to collection of third party evidence are included in the Third Party section
in the Observations/Demonstrations document.
Third party details (required information from the learner)
A third party may be required for observations or demonstrations; please provide details below
of your nominated third party and obtain their signature to confirm their agreement to
participate. This information will be required by your trainer/assessor in advance of arranging
any future observations or demonstrations.
Third party name:
Position of third party:
Telephone number:
Email address:
 Declaration for nominated third party
I declare my intention to act as third party for (learner’s name here)
Third party signature: Date:
Activities
Complete the following activities individually or in a group (as applicable to the specific
activity and the assessment environment).
Where applicable, a signed observation by either an approved third party or the assessor will
need to be included in these activities as proof of completion.

Activity 1A
Estimated Time 10 Minutes
Objective To provide you with an opportunity to identify strategic change needs through
an analysis of organisational objectives.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 Why is it important to analyse an organisation’s objectives when identifying
change requirements or opportunities?
 Give three examples of the types of strategic change that may be required
as a result of an analysis of organisational objectives.
 Why is it important to analyse an organisation’s objectives when identifying
change requirements or opportunities?
Considering current markerting environmnet of the business
enviornment, anlysing aims and objectives of a business enterprises
plays an important role for bringing in changes in policies and
strategies of the operational firm. It helps management departmnet
of the respective firm to operate effectively ensuring completion of
desired objectives of the firm with effective utilisation of valuable
resources of the business firm.
 Give three examples of the types of strategic change that may be required
as a result of an analysis of organisational objectives.
Three examples of types of strategic change that might be required
as a result of an analysis of organisational objectives:
Adaptation: can be accommodated with the existing culture and can
occur incrementally.
Reconstruction: rapid change but without fundamentally changing the
culture
Revolution: fundamental changes in both strategy and culture.

Activity 1B
Estimated Time 10 Minutes
Objective To provide you with an opportunity to review existing policies and practices
against strategic objectives to identify where changes are required.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 Why should existing policies and practices be reviewed against strategic
objectives?
 Imagine that an organisation has a new strategic objective concerning the
introduction of new technology throughout the business which will affect all
employees. Which types of policies and practices may need to be reviewed
in the light of this objective?
 Why should existing policies and practices be reviewed against strategic
objectives?
There is a greater importance of regulary reviewing and monitoring up of
performances being produced by various staffs working in an orgnaisation
with contast to current external policies and practises existing in current
business environment. Various strategic objectives of the firm are being
introduced every financial year by respective business firm, managers and
leaders of the firm should keep a regular check on such strategic objectives
and examine their relevance with current trending policies or practise being
followed by the giverning body of that region.
 Imagine that an organisation has a new strategic objective concerning the
introduction of new technology throughout the business which will affect all
employees. Which types of policies and practices may need to be reviewed
in the light of this objective?
With light to, respective strategic objective determined by a business firm
for introducing new technology which will directly or indirectly impact in
employee performance. Various policies and practises which needs to
reviewed here are;
 Behavious of employees working in an organisation.
 Availablity of technical means in respective operational area of the
business, wherein business firm is operating.
 Support in terms of governent policies with regards to chosen
technological strategy of the company.

Activity 1C
Estimated Time 20 Minutes
Objective To provide you with an opportunity to monitor the external environment to
identify events or trends that impact on the achievement of organisational
objectives.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 Give six examples of the types of external trends or events that may impact
the achievement of an organisation’s objectives.
 Using the PESTLE analysis tool, identify three current factors in each
category which affect (or may potentially affect) your industry sector. Give six examples of the types of external trends or events that may impact
the achievement of an organisation’s objectives.
Changes in government policies in legislation
Technology develooment changes
Changes in Intrest rates
Social media changes

Increase in competitors activities
Labour resources environmental developments
 Using the PESTLE analysis tool, identify three current factors in each
category which affect (or may potentially affect) your industry sector.
PESTLE Current factors
Political Employment laws, Tax policy,
Contract laws.
Environmental Social objectives, waste and
recycling.
Sociological Culture norms, career plan and age
group.
Technological Internet technology, social media,
innovation.
Legal Taxation system, Employment,
Contract act.
Economical Inflation/Deflation rates, investment
rates.
 Give six examples of the types of external trends or events that may impact
the achievement of an organisation’s objectives.

Activity 1D
Estimated Time 20 Minutes
Objective To provide you with an opportunity to identify major operational change
requirements due to performance gaps, business opportunities or threats, or
management decisions.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 Give 3 examples of each of the following factors which may result in change
in an organisation:
 Imagine that a graphic design company has found that they are only
delivering 70% of customer projects on time, that customer satisfaction is
low and that a competitor has started trading on the same business park,
targeting the same customer base. What changes might arise from this set
of circumstances?
 Give 3 examples of each of the following factors which may result in change
in an organisation:
Factor
Performance Gap  The company is aiming to
achieve 85% satisfaction of
service and food which only
reached 60%
 The business planning to
increase new customer market
by 35% per year but only
manage to increase by 25%.
 The firm attains daily sales of
1500 unites which falls short
with its target i.e. 2000 unites.
Business opportunities  Company is installing online
servers which could help in
grabbing future trending needs
of customers.
 It has a good opportunities in
international market with its
wide market presence
 The company have good
market opportunities in
marketing department.
Business threats  Out of stock of storage.
 Increasing competition.
 Failure in establishing
communication between

respective departments of the
firm.
Management decisions  Changes in market trends.
 Changes in budget.
 Changes in strategic directions.
 Imagine that a graphic design company has found that they are only
delivering 70% of customer projects on time, that customer satisfaction is
low and that a competitor has started trading on the same business park,
targeting the same customer base. What changes might arise from this set
of circumstances?
Respective designed company should dedicate its efforts towards planning
to resolve its internal issues. At first they should find out the main origin
of the issue and then try to formularte effective strategy or plan in order
to overcome respective issue or challenge. Then moving forward to the
nect step managers and leaders of the firm should determine dedicated
resources needed for solving the issue or various challenges faced by the
company in attainmnet of desired objective of the firm.
 Give 3 examples of each of the following factors which may result in change
in an organisation:
Changes in government policies.
Changes in behaviour of various consumers of the product.
Economic factor, such as changes in investment rates.

Activity 1E
Estimated Time 1 Hour
Objective To provide you with an opportunity to review and prioritise change
requirements or opportunities with relevant managers; and to consult
stakeholders, specialists and experts to assist in the identification of major
change requirements and opportunities.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 Why is it important to review and prioritise change requirements or
opportunities with relevant managers and specialists?
 Group and case study questions – to be conducted and assessed by the
trainer.
 In groups of three/four, the learner should consult with the group:
Meet with a group of managers about proposed new changes in
manufacturing processes to improve productivity and reduce waste for
the supply of ready-made sandwiches. Draw up an agenda for a meeting
with this group and consult them about the proposed changes and their
priorities.
 Case study exercise – to be carried out in pairs, the learner should brief:
Brief a contractor to support you in identifying opportunities for a major
change in your organisation/example organisation. What key points
would you wish to include in this conversation?
 Why is it important to review and prioritise change requirements or
opportunities with relevant managers and specialists?
It is important to review and prioritise change requirements or opportunities
with relavant managers and specialist, as in order to determine correct
requirements of changes or any modification that is needed to opeerate in
given working environmnet of the business firm. It would help in attainmnet
of desired objectives of the busines firm ensuring effective coordination in
the workforce and proper techniques of management being followed in an
organisational strcuture.

Activity 2A
Estimated Time 15 Minutes
Objective To provide you with an opportunity to undertake cost-benefit analysis for high
priority change requirements and opportunities.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 Why is it important to undertake a cost-benefit analysis for high priority
change requirements and opportunities?
 Imagine the graphic design company has decided to invest $50,000 in new
equipment, staff training and consultancy support to streamline its work
flow. What are the potential tangible and intangible benefits to be achieved
from this investment?
 Why is it important to undertake a cost-benefit analysis for high priority
change requirements and opportunities?
It is important to undertake various cost-benefit analysis for high priority
change requirement and opportunities is because in any organisation
effective utilisation of financial resource plays a vital role in effective
completion of desired objectives of the business firm. Taking proper
initiatives of cost benefits analysis, firm is able to deliver quality of
products and services, furthermorem, managers of the firm are able to attain
change requirements and grap future opportunities in near future of the
business firm. It helps;
a) list cost and benefits
b) assign monetary value to costs
c) assign monetary value to benefits
d) prepare budget and sale projections
e) compare costs and benefits
 Imagine the graphic design company has decided to invest $50,000 in new
equipment, staff training and consultancy support to streamline its work
flow. What are the potential tangible and intangible benefits to be achieved
from this investment?

 improved effectiveness
• improved efficiency
• enabling or supporting other benefits such as:
- achieving best practice standard
- better brand awareness
- good customer goodwill
Activity 2B
Estimated Time 20 Minutes
Objective To provide you with an opportunity to undertake risk analysis and apply
problem solving and innovation skills to identify barriers to change and agree
and record mitigation strategies.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 What is the purpose of a risk analysis when developing a change
management strategy?
 Imagine that the graphic design company is introducing new technology and
working practices. What barriers might be encountered?
 What mitigation strategies could be implemented to avoid the barriers
identified in the previous question?

 What is the purpose of a risk analysis when developing a change
management strategy?
The purpose of risk analysis is to identify potential problems before
they occur so that risk-handling activities may be planned and
invoked as needed across the life of the product or project to
mitigate adverse impacts on achieving objectives.
Imagine that the graphic design company is introducing new
technology and working practices.
Staff resistance to learn new technology and adopt new working
practices
· Rivalry between IT department and graphic designers –
disagreements about priorities
· Staff lacking an understanding of the need to improve quality and
productivity.
 What mitigation strategies could be implemented to avoid the
barriers identified in the previous question?
· Run a pilot with the new technology to test its application in their
own context
· Lease the technology so that the costs of updating are managed
over time
Recruit or develop an internal expert
· Ensure staff understand the need for the change and the
consequences of not changing
· Involve staff in the design of the new system and working practices
· Train the staff in the new technology  Reward staff efforts.
 What is the purpose of a risk analysis when developing a change
management strategy?
Risk analysis helps n pre determining up of risk which is to be necountered
by a business firm while undertaking respective business tasks or activity.
By early analysing risk, managers of the firm could make effective counter
policy for dealing with such risk and will helps business to avoid extra cost
on investment. s

Activity 2C
Estimated Time 10 Minutes
Objective To provide you with an opportunity to develop change management project
plan.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 Why is it important to develop a change management project plan?
It is important to develop a change management plan, in order to shape efforts
being produced in the business firm towards attainmnet of desired results in
given business environment of the firm. Regulating regular changes in an
organisation helps in effective running of a business as per trending demands of
customers in marketplace of the company.
 What key information should be included in the change management
project plan?
Information such as:
 Objectives and aims
 Benifits from change
 Required resources
 Technique required

Activity 2D
Estimated Time 1 Hour
Objective To provide you with an opportunity to obtain approvals from relevant
authorities to confirm the change management process.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 Why is it important to gain approval from relevant authorities for change
management processes?
It is important to gain approval from higher authories of the firm to ensure
positive working environmnet of the firm and also to filter all plans and
straties with experenced people in the organisation.
 The following question is to be conducted and assessed by the trainer.
In pairs, the learner should carry out the following:
You are applying for access to a funding partner’s grant for businesses such
as yours/example business. You are seeking their approval for a change
programme in which you are requesting a $5,000 investment in developing
new procedures and staff training.
Consult with and ask the funding partner for approval.
You may want to include the following points in your consultation:
 Review the funding partner’s criteria for awarding the grant
 Ask the funding partner for examples of the types of projects that they
have invested in before, and the types of projects which they will
support in the future
 Brief the funding provider on your proposal and how it satisfies their

criteria and benefits the business, staff and customers
 Share the change management strategy and project plan with them
 Sell the benefits of your change programme
 Seek information about any conditions that they might impose on the
funding and assure them of how these will be incorporated in your
plans.
Activity 2E
Estimated Time 25 Minutes
Objective To provide you with an opportunity to assign resources to the project and agree
reporting protocols with relevant managers.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 What kind of resources might you allocate to a project?
Human resource
finanacial resource
Innovation.
 Identify a current, small-scale work (or non-work-related) project that is
taking place in your organisation (or example organisation). Identify the
resources that would be required to successfully implement this project.
Planning for growth and expansion is the current area my
organisation is ruinning on. Reasources such as finance,
technology, human resource would be needed to attainment of
such objectives.
 For the project above, identify who needs to be updated as to the progress
of the project, how this is done and how frequently.
Leader and manager of the company should be updated about all
the operational activities undertaken in an organisation.

Activity 3A
Estimated Time 40 Minutes
Objective To provide you with an opportunity to develop communication or education
plan, in consultation with relevant groups and individuals, to promote the
benefits of the change to the organisation and to minimise loss.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 Develop a communication plan for your organisation, or an example
organisation, as part of implementing change strategy and consult with two
other members of your group, as acting stakeholders.
As the stakeholders of the company, with light to the fact that
communication plays a vital role in effective developmnet of a
businesses firm. Communication plan for chosen organisation are as
follows:
Step1: Engage to validate project scope, business case and priority.
Step2: To draw solution, timeline and costs.
Step3: Communicate progress by conducting small meetings regarding the
risk and discusing any issue.
Step4: Engage in issue to provide resolution.

Step5: Ask for support
Step6: Provide update on adoption and success metrics.
 Think of a recent change that took place in your organisation or another
organisation that you know. What were the benefits of this change?
Recently in my organisation, due to oubreak of coronavirus, due to which
various business enterprise were being impacted in regards to effective
operational working of the firm. Therefore, in order to overcome those
issues or challenges, in my organisation varuious changes were being
made in respect with new policies of governing body of that governing
region. These changes included;
 Adopting to social distance regulation as implemented by WHO.
 Changes with ragards of operating a business enterprise, by
regulating contact less delivery and payments from various
company's customers.
 Organising workforce with new social distancing techniqu, such as
introdung clean desk policy, in whichdesk of every employee should
be kept clean.
 Thinking of the same change as in the previous question, what types of loss
were experienced by people affected by or involved in the change? How
could this be taken into account in the communication process?
Types of losses experienced
 Increased Cost.
 Dissatisfaction in respective employee of the company.
 Decreased performances.
By establihsing effective communication in various departmnets of the
business firm would help in attainment of desired objectives of the firm by
undertaking professionalism of work being carried out in an organisation.
For developing effective communication process, these points must be taken
into consideration, as they directy relates to better upbringing of a company.

Activity 3B
Estimated Time 20 Minutes
Objective To provide you with an opportunity to arrange and manage activities to deliver
the communication or education plans to relevant groups and individuals.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 Imagine that you are planning a series of briefing sessions to brief the staff
about a forthcoming office move. What should your briefing cover?
Brief will cover following topics:
1. Introduction
2. Benefits for bringing in change
3. Importance towards attainment of desired objectives.
 What practical arrangements do you need to consider when arranging
and managing communication/training activities?
Various arrangements that needs to be considered are;
 Proper setting up aims and objectivs of the camps.
 Ensure availability of required resources.
 Ensuring use of up to date technologies

Activity 3C
Estimated Time 40 Minutes
Objective To provide you with an opportunity to consult with relevant groups and
individuals for input into the change process.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 Imagine that you are planning a consultation event in your own organisation
as part of a change program to introduce new equipment (hardware or
software).
How would you select members of the consultation group/s?
I would recruite candiadtes by observing these points;
 Innovative mindset.
 Decison making skills
 Technology literate.
When, where and how will the consultation/s take place?
My consultation would take place on 1 April, 2021, at SMS convesntional
Hotel with having various deligates from respective universities.
What key questions will be asked as part of the consultation process?
What is your educational qualifications?
What was your grade in last acedamic qualification?
Which stream are you intrested in?
What are your hobbies?
What will happen to the results/output from the consultation process?
After all the results, positive or desired candidates will be shortlisted for other
formalities such as entrance test or exams in respective university of interest.
 In groups of three or four, the learner should discuss how the changes
would affect their own organisations.
Change affect in organisation

 Changes in operational tasks.
 Affects effective coordination
 managerial affects
Activity 3D
Estimated Time 15 Minutes
Objective To provide you with an opportunity to identify and respond to barriers to the
change according to risk management plans.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
Imagine that you are managing the project which you considered in Activity 3C.
What kind of barriers might you encounter and how might you respond to
them?
Technical Barrier
Lack of resources
Lack of coordination

Activity 3E
Estimated Time 20 Minutes
Objective To provide you with an opportunity to action interventions and activities set out
in project plan according to project timetable.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
Choose three of the following possible interventions and actions which may
occur on a project plan. Thinking of the context of your own organisation,
describe how you would ensure the correct/appropriate implementation of
these actions:
 Action research
 Career planning
 Job redesign
 Sensitivity training

 Succession planning
 Surveys (with feedback)
 Team building
 Termination or redeployment
 Training
 Transition analysis.
 Action research: I would research in respective aims and objectives of the the
organisation and would perform each task ensuring effective utilisation of
resources of the company.
 Career planning: I will make sure all employee working in the firm has safe
careen working in the firm.
 Job redesign: I will make sure all the activities are undertaken with respect to
fluctuations in business environments of the firm.
Activity 3F
Estimated Time 20 Minutes
Objective To provide you with an opportunity to activate strategies for embedding the
change.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 Why is it important to activate strategies for embedding the change?
 Imagine that you are managing a change programme to implement a series
of complex new procedures which are designed to reduce waste and

improve quality and efficiency. Which strategies might you use to embed
the change?
 Why is it important to activate strategies for embedding the change?
 To ensure proper coordination of efforts being produced in the
business firm.
 Strategic approach gives rise to professionalism of efforts being
produced in an organisation.
 Helps in avoiding wastage of valuable resources of the business
firm.
 Imagine that you are managing a change programme to implement a series
of complex new procedures which are designed to reduce waste and
improve quality and efficiency. Which strategies might you use to embed the
change?
Various strategies I might use to embed change are as follows:
 Setting goals: Marking small goals for attainment of desired
objective of the business enterprise could helps in implementing
change strategy and would reduce wastage of resources in an
organisational structure.
 Providing guidance: By providing proper guidance to various staffs
working an organisation, will ensure professionalism of work being
produced in the organisatiional structure and will ultimately help in
reduncing wastage of efforts as well as resources of th firm.
 Acknowledge benefits: By bringing into light benefits for bringing
in changes in an organisation would help in better undrestanding of
material fact and will ensure proper positive working environmnet of
the business firm.

Activity 3G
Estimated Time 40 Minutes
Objective To provide you with an opportunity to conduct regular evaluation and review
and modify project plan where appropriate to achieve change program
objectives.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
 Why is it important to evaluate and review progress during a change
management programme?
 What methods can be used to evaluate and review progress of a change
programme?
 Group question – to be assessed by the trainer:
Following on from Activity 3F, in a group of three, evaluate the change
programme that has been implemented for a series of complex new
procedures designed to reduce waste and improve quality and efficiency.
Include the methods you would use to review progress towards achieving
your objectives.
 Why is it important to evaluate and review progress during a change
management programme?
It is important to evaluate and review progerss during a change management
programs, as;
 It ensures effectiveness of work being produced in the business firm.
 It avoids wastage of valuable resources of the business firm.
 It enable company to function effectvely with attaining
professionalism of efforts being produced in an orgqanisational
straucture.
 It helps in countering with various loopholes encountered while
persuing change management objective.
 What methods can be used to evaluate and review progress of a change
programme?

 Ensuring claruty and Reevaluate company's objectives.
 Collection of feedbacks from Employees.
 Evaluate LMS Metrics.
 Getting input from team leadership.
Summative Assessments
The summative assessments are the major activities designed to assess your skills, knowledge
and performance, as required to show competency in this unit. These activities should be
completed after finishing the Learner Guide. You should complete these as stated below and as
instructed by your trainer/assessor.
Skills, knowledge and performance may be termed as:
 Skills – skill requirements, required skills, essential skills, foundation skills
 Knowledge – knowledge requirements, required knowledge, essential knowledge,
knowledge evidence
 Performance – evidence requirements, critical aspects of assessment, performance
evidence.
 Section A: Skills Activity
The Skills Activity is designed to be a series of demonstrative tasks that should be assessed by
observation (by the assessor or third party, depending on the circumstances).
It will demonstrate all of the skills required for this unit of competency – your assessor will
provide further instructions to you, if necessary.
 Section B: Knowledge Activity (Q & A)
The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a
series of questions to confirm your competency for all of the required knowledge in the unit of
competency.
 Section C: Performance Activity
The Performance Activity is designed to be a practical activity performed either in the workplace

or a simulated environment. You should demonstrate the required practical tasks for the unit of
competency and be observed by the assessor and/or third party, as applicable to the situation. If
the third party is required to observe you, you will need to make the required arrangements
with them.
If necessary for the activities, you should attach completed written answers, portfolios or any
evidence of competency to this workbook.
Section A: Skills Activity
Objective: To provide you with an opportunity to show you have the required skills for this
unit.
A signed observation by either an approved third party or the assessor will need to be
included in this activity as proof of completion.
This activity will enable you to demonstrate the following skills:
 Reading
 Interprets detailed information that may deal with complex ideas related to issues both
within and outside the workplace context.
 Writing
 Uses clear and precise language to develop information about objectives, requirements,
activities and recommendations
 Develops complex plans and strategies in appropriate format for the audience and
purpose.
 Oral Communication
 Discusses and seeks information using appropriate structure and language for the
particular audience
 Uses questioning and active listening to clarify or confirm understanding.
 Numeracy
 Interprets, analyses and presents numeric/financial information in complex documents.
Navigate the world of work
 Takes a lead role in the development of organisational strategic goals and associated
roles and responsibilities.
Interact with others
 Uses a variety of communication tools and strategies to build and maintain effective
working relationships
 Uses inclusive and collaborative techniques to seek feedback, negotiate and consult
with a range of stakeholders.
Get the work done
 Plans, organises and implements activities required to achieve strategic priorities and
outcomes, including consulting with others and sequencing events to minimise

uncertainty for staff
 Uses problem-solving skills to identify and analyse issues or barriers, and develop
responses
 Develops new and innovative ideas through exploration and lateral thinking.
Answer the activity in as much detail as possible, considering your organisational
requirements.
 Create a draft for a change development plan.
The learner must first research organisational objectives and existing policies.
The learner must then identify and document any barriers to change they find within the
organisation, as well as any operational shortfalls they may find.
With this information the learner should then consult with relevant personnel in the
organisation, to gather and document their opinions. Setting up any meetings or
interviews as required. The end product of this undertaking should be a draft plan that can
be presented and explained to the senior management team or to the relevant
stakeholders within the learner’s organisation.

Section B: Knowledge Activity (Q & A)
Objective: To provide you with an opportunity to show you have the required knowledge for
this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
 Explain the change management process or cycle and strategies for communicating and
embedding change
 Explain how organisational behaviour and the external environment can impact on
change strategies
 Describe the components of a change management project plan
 List potential barriers to change and explain possible strategies to address barriers.
Answer each question in as much detail as possible, considering your organisational
requirements for each one.
All answers will vary depending on the learner and the organisation they work for, but the
learner should be able to answer each question competently.
 List and describe the two main types of change.
 What does a communication plan or strategy need to consider?
 List the 7 items that an organisation can be affected by in the external environment.
 List 5 core details that should be included in a project plan document.
 Name the 4 key steps managers can take to respond to barriers to change.
Section C: Performance Activity
Objective: To provide you with an opportunity to demonstrate the required performance
elements for this unit.
A signed observation by either an approved third party or the assessor will need to be
included in this activity as proof of completion.
This activity will enable you to demonstrate the following performance evidence:
Evidence of the ability to:

 Analyse and interpret information about the organisation’s internal and external
environment and consult with stakeholders to identify requirements and opportunities
for changes that support organisational objectives
 Prioritise opportunities for changes with input from managers
 Develop a change management project plan for the priority changes incorporating
resource requirements, risk management, and timelines
 Develop strategies to communicate or educate the changes and embed them
 Obtain approvals and agree reporting protocols with relevant managers and implement
the plan including addressing barriers to change
 Review and evaluate the change management project plan and modify as needed to
achieve objectives.
Answer the activity in as much detail as possible, considering your organisational
requirements.
All activity answers will vary depending on the learner and the organisation they work for, but
the learner should be able to demonstrate their competency in the unit requirements.
 Develop a change management project plan.
The learner must:
 Analyse and interpret information from their organisation’s internal environment
 Consult with relevant stakeholders
 Consider resources, risk management, and timelines
 Develop strategies to communicate the change
 Agree on strategies with relevant managers
 Review and evaluate the plan with relevant personnel.