Team Development and Motivation in U Select Supermarket

Running head: MANAGEMENT
Management
Name of the Student
Name of the University
Author Note

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Table of Contents
Executive Summary...................................................................................................................2
Introduction................................................................................................................................2
Team features and composition.................................................................................................3
Importance of team roles............................................................................................................3
Team role using Belbin..........................................................................................................3
Manager’s role Blake and Mouton.........................................................................................4
Leadership and team formation..................................................................................................7
Employee motivation...............................................................................................................10
Use of motivational tools......................................................................................................10
Encouragement of communication tools..............................................................................15
Conflicts between team members.........................................................................................16
Team performance monitoring and improvement plan............................................................16
Conclusion................................................................................................................................18
Bibliography.............................................................................................................................19

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Executive Summary
The report focuses on the team development and the importance motivation as well as
leadership has on U Select. An analysis is made by using models such as Belbin’s team role,
Tuckman’s theory as well as motivation models that include the application of Herzberg’s
and Maslow’s model. Recommendations for the monitoring and implementation of the plans
can be associated with the development of monitoring systems based on the analysis of the
forming stage and its development to the norming stage. At the same time, showing concerns
for the team members can be considered as an important matter of development of motivation
among employees.
Introduction
The purpose of the report is to identify the importance of the development of a team
and the manner in which proper team composition can help in the development of an
organisation. At the same time motivation and leadership within a team is also highlighted
which helps in the analysis of the importance of teams. The importance of building and
developing a successful team in an organisation is that it can help in improving the
productivity and likewise can build a sense of unity among the employees. The focus is on
the development of teams in an organisation like U Select, a leading chain of supermarket
located in Hong Kong (Uselect.com.hk 2019). China Resources Vanguard along with Tesco
jointly ventures U Select. One third of the product of the company comes from the store in
Tesco (Uselect.com.hk 2019). In total, there are about 37 stores in Hong Kong
(Uselect.com.hk 2019). The reason for the importance of team development in the
organisation is that it can help in building up coordination among one the employees. The
assignment provides an analysis of team development, leadership as well as motivation
among the employees.

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Team features and composition
The team that can be analysed within the organisation includes the customer service
team, the role of which is to assist the customers to purchase as well as identify the products.
The team composition consists of both experienced as well as young employees so that they
can guide the customers in a proper manner and enrich the quality of services that is
perceived for the organisation (Uselect.com.hk 2019). The success of the team can help in
bringing about an increase in the recognition of U Select and at the same time provide a
positive word for the development of the organisation among the customers (Uselect.com.hk
2019). It is necessary that the team helps one another and maintain coordination between one
another so that they can fulfil the requirements of the customers. Not only that working
together can bring about the attainment of organisational objectives which can help U Select
to retain its success at the Hong Kong market (Uselect.com.hk 2019). Thus, it can be said that
the team features along with the composition can bring about success as well as develop a
sense of competence among the team members. In this regard, an analysis can be made about
the importance of team roles.
Importance of team roles
Team role using Belbin
Belbin had identified 9 roles that can be used effectively to analyse the strengths and
weakness of a team composition. Each of the members of a team is provided with various
responsibilities that pertain to the characteristics of the employees. It helps in the
development of a team as a tendency to behave, contribute and interrelate with others in a
particular manner. As observed by Kearney (2018) Belbin’s model consists of three-action
orientated role, which includes the shaper, implementer and the completer. As stated by
Steers and Sánchez‐Runde (2017) it also includes three people orientated role such as team

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worker, co-ordinator as well as resource investigator. Along with this, another set includes 3
cerebral roles such as plant, monitor evaluator and specialist. An analysis of the strengths and
weakness of each of the roles can be provided which can be applied to the customer service
team at U Select.
Role Strength Weakness
Shaper Challenging and dynamic Prone to provocation
Implementer Disciplined and conservative Inflexible
Completer Conscious and identifies error Reluctant to delegate
Team worker Can corporate and have a mild
temper
Indecisive
Co-ordinator Mature and confident Can be manipulative
Resource investigator Extrovert and develops contacts Over optimistic
Plant Creative and imaginative Remains self occupied and
lacks communication ability
Monitor evaluator Sober and strategic Lacks drive and the ability to
provide inspiration
Specialist Single minded Duels on technicalities
Table 1: Belbin’s team role
(Source: Kong and Ko 2018)
Manager’s role Blake and Mouton
The managerial role of U Select can be determined by the analysis of Blake Mouton
managerial grid that can be based on two behavioural dimensions. One of the dimensions
includes the concern for the people while the other includes the concern for results. As stated

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High
Low
HighLow
Concern for people
Concern for results
Country club
management
Improvised
management
Team management
Produce or perish
management
Middle of the road
management
MANAGEMENT
by Deckers (2018) this can be attributed more towards the development of an individual as a
leader rather than based on team composition.
The concern for the people indicates a degree to which a leader considers the needs
and responsibilities of the team members while deciding on the best method to accomplish a
task. On the other hand, as stated by Komives and Wagner (2016) the concern for results
indicates the manner in which team leaders emphasises on concrete objectives without the
concern for the well-being of the people. An analysis can be made about the managerial roles
that can be helpful for the development of U Select.
Figure 1: Blake and Mouton managerial style
(Source: Kiweewa et al. 2018)
It can be seen that the five managerial styles have different characteristics that help in
developing competence in an organisation. As stated by Reagans, Miron-Spektor and Argote
(2016) the country club consists of providing a high concern for the people and a low concern