MANAGEMENT OF A GLOBAL WORKFORCE DISCUSSION 2022

Running head: MANAGEMENT OF A GLOBAL WORKFORCE
Management of a Global Workforce: Alpha Services
Name of the Student
Name of the University
Author’s Note:

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MANAGEMENT OF A GLOBAL WORKFORCE
Table of Contents
1. Introduction............................................................................................................................2
2. Discussion..............................................................................................................................2
2.1 Brief Idea of the Case Study............................................................................................2
2.2 Identification of Three Dominant IHRM Issues and Challenges faced by Alpha
Services..................................................................................................................................3
2.3 Three Suitable Recommendations or Courses of Actions for the Issues faced by Alpha
Services..................................................................................................................................7
3. Conclusion and Recommendation of one Suitable Solution................................................10
References................................................................................................................................12

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1. Introduction
Strategic human resource management or SHRM can be referred to as the significant
practice for attracting, retaining, rewarding as well as developing employees or staff for the
advantages of the entire organization and employees (Noe et al., 2017). SHRM is one of the
most important and significant competitive advantages, which are being undertaken on a
serious note for taking appropriate decisions. With such distinctive approach of SHRM, it
becomes quite easy for the organization to support the objectives and it is referred to as a
basic necessity for compensation and legal compliance. The strategic human resource
management uses the subsequent opportunity and talent in the entire department for making
all other departments much more effective and stronger (Brewster et al., 2016). It ensures a
good chance of company success. Alpha Services is a popular public listed organization in
New York and Mumbai Stock Exchange. The following report will be outlining a brief
discussion on the popular case study of Alpha Services, with three dominant IHRM issues,
faced by them. Suitable solutions would be provided to these solutions with recommendation
of one solution.
2. Discussion
2.1 Brief Idea of the Case Study
Alpha Services is a public listed organization in New York and Mumbai Stock
exchange. It was established in the year of 1987 and they had been providing numerous
distinctive and significant services to their customers. The strategies of this particular
organization include HQ in India with subsequent subsidiary offices in Melbourne and
Shanghai, China, since Melbourne is a developed market and Shanghai is a developing
market. The second strategy of this company includes trying to localize workforce in diverse
geographical locations and the entire globalized management team is trying to make the

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system global (Thite, 2012). Alpha Services is termed as one of the top 5 Indian consulting
and information technology service organizations with the total turnover of around 2.5 billion
US dollars. The major business segments of this organization involve software products and
BPO or Business Process Outsourcing. They even have focused on few of the distinctive
business strategies for becoming much more ambitious and entrepreneurial. Alpha Services is
operating in 44 countries as well as with 45000 professionals.
The entire organizational structure of this company is decentralized and they have
involved distributed leadership and employee empowerment. There exists a non-hierarchical
working environment, to ensure that every employee is treated with equality. They try to
motivate and empower employees for acting like the CEO and hence giving the way for
employee retention. Moreover, thy have initiated AlphaWay, which is a key tool of IHRM
after involvement of suppliers and customers.
2.2 Identification of Three Dominant IHRM Issues and Challenges faced by Alpha
Services
IHRM or international human resource management can be stated as the collection of
few activities, which target HRM at the respective international level. It eventually strives for
meeting each and every organizational goal and then achieving competitive advantages over
the competitors at both international and national levels (Cascio, 2015). This type of HRM
majorly consists of some of the most significant functionalities of human resource
management like recruitment, selection, performance appraisal, training and development and
even dismissal being done at the specific international level as well as extra exercises like
expatriation of management and global skills management. The IHRM is majorly concerned
with the basic handling of HR at the MNCs and for including 3 distinctive types of staff,
which are home country staff, host country staff and other third country staff. International
human resource management is often considered as extremely complicated and it majorly