Information System: Telstra Corporation Limited

Running head: INFORMATION SYSTEM
Information System: Telstra Corporation Limited
Name of the Student
Name of the University
Author’s Note:

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INFORMATION SYSTEM
Table of Contents
1. Introduction............................................................................................................................2
2. Discussion..............................................................................................................................2
2.1 Brief Description of Organization and a Product.............................................................2
2.2 Importance of Information System for supporting Business Strategy and gaining
Competitive Advantages........................................................................................................3
2.3 Information Systems Contribution to the Organizational Success..................................5
2.4 Identification of Three Alternative Information System Solutions with Proper
Explanation............................................................................................................................7
2.5 Discussion of Distinction between in House Development and Outsourcing
Components in Telstra...........................................................................................................9
2.6 Justification of Requirement of an Information System in Telstra................................10
2.7 Justification for Selection of IS Product in this Project.................................................11
3. Conclusion............................................................................................................................11
References................................................................................................................................13

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1. Introduction
IS or information system ca be referred to as a collection of formal, socio technical as
well as organizational systems, which are being intended for collecting, better processing,
storing and even dissemination of data (Laudon and Laudon 2016). Such systems are majorly
comprised of four subsequent systems of task, technology, structure as well as people. A
proper information system has the core objective of supporting decision making process,
better management and execution of operations. It is a part of information and
communication technology, which any specific company utilizes to ensure subsequent
interaction with the technology and supporting business processes (Theorin et al. 2017).
Information systems interrelates with various data systems as well as activity systems.
This type of system is extremely important and significant to bring out new
advantages and benefits in the company for the significant purpose of eradicating all types of
complexities and issues related to information management. Since, it improvises decision
making process, almost all popular and significant organization use this system in their
organization (Bajdor and Grabara 2014). This report provides a proper description on
requirement of information systems within one of the major and famous organizations in
Australia, Telstra Corporation Limited. The organization has been providing few important
telecommunication services to their customers.
2. Discussion
2.1 Brief Description of Organization and a Product
Telstra Corporation Limited is one of the major telecommunication companies in
Australia that is solely responsible for building as well as operating telecommunication
network and market voices, internet accessibility, mobile, pay TV or even any other product
and service (Telstra.com.au. 2019). The head quarters of this particular company is within

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INFORMATION SYSTEM
Melbourne, Australia and they have serving their customers for last forty four years. The
most important and significant products and services of this specific organization include
fixed line and mobile telephony, data services, internet connection, network services and
even pay television. The total revenues of the company during the last year was almost 26
billion AU dollars and respective operating income was about 6.2 billion AU dollars
(Telstra.com.au. 2019). More than 32000 employees are working in this company for making
the entire organization much more effective and efficient in comparison to others.
One of the most popular and important product of IS would be enterprise resource
planning or ERP. This particular product can be made better with the successful
implementation of decision support system. This specific information system is responsible
for providing effective decision making process and also improving quality of decisions to a
high level. Moreover, the customers would be highly satisfied with better quality of services.
2.2 Importance of Information System for supporting Business Strategy and gaining
Competitive Advantages
Information system is quite effective and important for supporting the respective
business strategies. This type of system, whenever utilized to provide information for their
managers requires to manage the confidential information (Demir and Krajewski 2013). The
main objective of this particular information system provides subsequent information to the
management so that it is extremely helpful for functioning. As decision making is one of the
major tasks that is being performed by organizational management, an information system
can help out the managers to undertake such decisions in an effective manner (Sepulveda and
Young 2013). Planning, controlling, organization as well as directing the activities of any
particular organization is the next important and significant objective of IS.