Management of Human Resource Services

MANAGEMENT OF HUMAN RESOURCE SERVICES
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Contents
Assessment task 1............................................................................................................................3
Assessment Task 2...........................................................................................................................9
Assessment task 3..........................................................................................................................12
Assessment task 4..........................................................................................................................17
References......................................................................................................................................25

Assessment task 1
Review the scenario information provided in the appendices of this assessment task
Based on the assessment, this report is written about JKL industry. This industry is an Australian
organization, which deals with small trucks, forklifts, and spare parts. In addition to this
organization also lease small trucks and forklifts. Therefore, this organization has a separate
division. From this case scenario, it is known that the head office in this company is located in
Sydney along with the branch office is situated in different area such as Perth, Brisbane,
Melbourne, Canberra, Adelaide.
In addition to this, there is other information, which is available through this report. Therefore, it
has been discussed that this business has 12 years in the market where this business focused on
forklifts and small trucks. This JKL industry offered the rights of sales to their overseas supplier.
Compare to their competitors this industry has an advantage through this process. As a result,
this industry has strong growth in truck sales and forklifts. As per market survey, they have in an
average 10 % sales growth per annum.
In spite of this sales opportunity, this industry has some significant changes. This includes the
changes regarding the organizational structure in the company. On the basis of the discussion in
this assessment, it discussed that the organization solely focused on the services which are based
on retail sales (Lam et al., 2018). Therefore, this organization can reduce the potential
profitability where consumer choice and competition are considered as main aspects.
On the other hand, the values of the JKL organization depend on the recruitment within the
company that helps to re-skill or up-skill the existing employees within the company.

In addition to this HR, the role has an important role to expand the business in the described
organization. In this organization, HR has a crucial role to implement different types of strategies
along with operational changes for the development of the business. This provides an
opportunity through which there is a significant change in this organization. It helps to
restructure the HR potentialities which deliver services to the environment. Therefore the
effective implementation of the strategies fulfils the requirement of the employees and managers.
On the other hand, for the purpose of discussion and analysis, there is a number HR service
delivery option. Hence the following cost and benefits are represented the discussed hr service
delivery options in this JKL industry.
On the basis of the report of this industry, outsourcing HR services have a 10% chance of
failures which consider as low risk and the cost of this service is known as $600000. In addition
to this, integrating HR services and recruitment is based on the $100000 cost, which follows a
10% low risk. However, redeploying and retaining rental employees have moderate risk where
the cost is $500000.
On the other hand, there were no clear industrial policies or strategies, which had maintained
through this industry. As per the report, this JKL industry always follows the ad hoc basis
tendency to manage issues rather than to force the business in long term basis.
In between different levels of management, there are responsibilities to maintain industrial
relations issues, which include service manager, operation manager, sales manager etc for each
branch of the industry. With the help of such sections, different conflicts along with confusion
among the customers can be solved in this industry. However, there are several such issues,
which are unable to solve with the help of their line managers. In this case, it is discussed in the

industrial case study report, workplace conflicts fluctuate due to management skill and
development style of division managers in this JKL industry. In this case though JKL industry
follows different policies and procedures related to values of the workplace behaviors, but the
employees did not get the written copies of these values along with issues relates to the
workplace culture. Also the value training regarding the values and behaviors etc. as a result
there is confusion about the rights and entitlements at the workplace among the employees
through which different types of conflict situation has arrived in front of this JKL industries.
Review the external business environment
PESTEL analysis of the JKL industry:
Pestel analysis is considered as a strategic tool in case of this organization, which deals with
analysation of the macro environment of this JKL industry. Therefore posted stands for
following terminologies such as Political, Economic, Social, Technological, Environmental &
Legal factors. Hence changing of macro environment factors has a great impact in this JKL
industry, which shape different strategies along with the competitive landscape.
Hence as per PESTEL analysis,
Political Factors: to determine the factor this has an impact on the services of this industry, the
political factor is considered an important aspect. This factor helps to increase the profitability of
this industry in the Australian market. This JKL industry is dealing with small trucks, forklifts
along with spare parts etc. this organization has different branches and they deal with several
countries. Therefore, this industry faces different types of political environments along with
political issues. Hence, it needs to analyze the political factors to enter in the various market.

 There is a risk of military assaults.
 There is the protection of intellectual property.
 There are different services, which are related to trade and tariffs.
 There are various types of taxation along with different incentives.
As per the wage legislation of this Australian industry, there is minimum wages and overtime
work process
Employee benefits are mandatory for this organization.
In the economy of the country, there is political stability along with the importance of the
concerned industry.
In the case of the trucking business, there are maintained antitrust laws.
With the help of the Australian government, Bureaucracy and interference are done with this
organization.
In the case of the service sector of this organization, there is a level of dishonesty.
Economic factors: economic factors are considered an important factor in the case of this
industry. In this case inflation rate, savings rate, interest rate, foreign exchange rate and the
economic cycle is considered as macroeconomic factors of this industry which can decide the
aggregate investment along with the aggregate demand in the economy of this industry. For the
purpose of competitiveness in the market, the macro environment has a large impact in respect
with JKL industry (Pichler et al., 2018). Therefore, this industry can utilize the economic factor
of the country such as growth rate, inflation & industry’s economic indicators, which is based on
the Trucking industry growth rate, consumer spending etc. it helps to forecast the growth

trajectory of this JKL industry. Hence as per the PESTEL analysis of this industry, the economic
factor is known as follows:
 The unemployment rate of this country.
 Rate of inflation in this industry
 Rate of interest in this industry
 Skill level of the workplace in this industry.
Report on human resources needs
a. In this industry, there is a low level of infrastructure quality.
There is the efficiency of financial markets. The high rate of economic growth. In the case of the
free market along with service markets, there is the intervention of the government market. Low
exchange rates in the Australian markets.
There are stable economic operations in this Australian country where this organization located.
Social factors: the culture of the society has a great impact on the environment of organizational
activities. There is a great role, which plays through shared beliefs and attitudes of the employers
in this industry, which serves the best results to their potential customers. With the help of social
factors, this JKL industry provides the market design to their customers (Litwin and Eaton,
2018). Hence, on the basis of PESTEL analysis, social skills are considered as follows:
Level of the skill and demographics of the population in that country.
Cultures which are composed of gender roles, social conventions etc.
Various attitudes such as health, environmental consciousness, etc.

Interest to leisure time.
Hierarchy and power structure along with class structure also maintained.
Spirit of the Entrepreneurial ship is based on the activities of the society.
Technological factors: technology is considered as the disrupting areas of the industry. At
present days there is an enhancement of technological up gradation in several sections. Therefore
to cope up different issues it requires high speed of technological change.
 Technological upliftment in the present scenario of the business
 It has an impact on the cost structure of this industry
 In the case of offering a product, there is the impact of technology
 Technological dispersal rate has an impact on this business
In the case of the service section of this industry, there is an impact of value chain services.
Environmental factors: different market environment has a different effect on the production of
JKL industry. To monitor this environment within a country or state in case of this industry,
there are introduced different types of environmental laws and liability laws. JKL industry
should identify several environmental standards which have an evaluation before entering a
market.
 Climate change in the market area
 Policies for recycling materials.
 Waste management process in different sectors in this JKL industry
 The weather of the business environment or country.
 Behaviors towards ecological products