Procedia-Social And Behavioral Sciences docx

Running head: MANAGEMENT OF INFORMATION SYSTEM
MANAGEMENT OF INFORMATION SYSTEM
Name of the Student:
Name of the University:
Author Note:

MANAGEMENT OF INFORMATION SYSTEM1
Table of Contents
Introduction:....................................................................................................................................2
Themes and views of the selected interview:..................................................................................2
IT History of the Organization before the interview:......................................................................3
Explanation of the Themes and recent IT history of the Company:................................................4
Strategic view of the CIO:...............................................................................................................5
Positive and Negative points of the Selected Interview:.................................................................6
Issues in managing Information systems:........................................................................................7
References........................................................................................................................................9

MANAGEMENT OF INFORMATION SYSTEM2
Introduction:
Considering the rapid growth of technology it is identified that information technology
has effectively influenced the services and the performances of the organization by improving
their productivity as well as the service accuracy. Followed by this concern it is also identified
that the incorporation of information technology into the organizational infrastructure helps to
enhance stakeholders management as well as improves the customer engagement strategies.
Based on these identification this paper has aimed to discuss about the influence of the
information technology or the information system into the organizational infrastructure. In order
to support the above discussion it will also cover an interview with the digital head of Oasis
Fashion. And later the paper will also consist a critical analysis on the strategies and the
initiatives of the CIO and then there will a discussion on the pros and cons of the selected
themes.
Themes and views of the selected interview:
The digital head of the Oasis Fashion is Helena Theakstone. Oasis fashion is a retailer of
various boutiques. In her interview, she described that a business can meet the customer
requirement only when the business utilize modern technology. The digital head of the
organization also suggested that their organization require high maintenance as well as
governance of the information systems [1]. This allow the business to know the key requirements
of the customers as well as allow the business to increase the quality of their services or
products. The primary theme that can be drawn from the selected interview is that the customers
of the concerned business are threatened regarding their sensitive information. The business
requires these information to provide their services and products efficiently and effectively. The

MANAGEMENT OF INFORMATION SYSTEM3
customers are threatened with the confidentiality of their sensitive data. In the interview, Helena
Theakstone recommended that every business should secure the customer data such that their
business is not exploited by any way. According to her, the customers provide their data
depending on the reputation and services of the businesses. Thus, any sort of data leakage can
hamper a business in huge amount. The business can develop its performance by securing the
sensitive information from the threatful cyber criminals [2]. This should be looked after by the IT
department of various organizations where the departments implement and use various
techniques to secure the data as well as use some policies and regulations to keep their data
secure. In this context, Theakstone was assisting her firm to use EU’s General Data Protection
Regulation (GDPR). This was implemented on 24th May 2018. GDPR introduces innovative
obligations for the organization which directly associated with the storage and processing of the
data. According to the interview, business requires high coordination among the IT team and the
digital team which allow the organization to follow the trending market situation as well as help
the business to improve their service quality. The business should be transparent in this modern
world and they should be upfront with the data which they require to conduct their daily
operations [3]. Moreover, the staffs of the technical and IT team should be highly skilled such
that they can efficiently answer to the technical queries of the customers. The queries of the
customers should be known in an efficient such that the business can clarify all the queries
quickly. The view of the digital head of the concerned business to develop the business
performance through gathering more trust of the customers by securing their data. The theme of
the chosen interview is developing the management of the information system by bringing all
necessary changes following the rules and regulations of the business.