Management of Operation

Management of
operation

EXECUTIVE SUMMARY
Both management and operation are broad concept which is used by every type of
organisation either small or large. The concept of operation management is used to increase the
efficiency and production level in organisation. The main objective is to convert the raw material
i.e. input into finished goods i.e. output to process the work smoothly. This report has given a
detail about the management and operation of Morrisons. It is stated that company should take
decision appropriate about the activities and operation in organisation.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION...........................................................................................................................4
About the company..........................................................................................................................4
Transformation Process Model........................................................................................................4
The 4V's of operation ......................................................................................................................7
Operation' Performance ..................................................................................................................9
Process design and analysis ..........................................................................................................10
Process Layout...............................................................................................................................11
Process Mapping............................................................................................................................12
CONCLUSION.............................................................................................................................13
REFERENCE.................................................................................................................................14
APPENDIX....................................................................................................................................16
Recommendation ..........................................................................................................................16

INTRODUCTION
Operation management is concerned with business practice which involve planning,
supervising and controlling which is related to manufacturing, production and services in
organisation. They ensure to produce high efficiency in production that convert raw material into
finished goods. In this report Morrisons is considered as organisation. It is public limited
company and deals in retail industry and have headquartered in England and United Kingdom.
This is the fourth largest supermarket in UK and CEO of Morrisons is David Tom Potts since
march 2015. This report include transformation model to give the direction and guidance for
leaders about the various activities. It also include organization performance which tell the
strategies to achieve the organisation goal successfully.
About the company
Morrisons is a retail organisation and fourth largest chain of retail market in UK and headquarter
is located in England, United Kingdom. They have currently 494 stores worldwide and sell
goods or services such as clothing, food items, books and magazines and other items in their
store. As per the current report, they have 1,10,000 employees in the year 2021. They satisfy
customer needs and requirements to accomplish the objectives of organisation.
Transformation Process Model
The transformation model is a structure adopted by organisation that help them to give
direction and guide them so they can clearly understand about activities of organisation and
redesign in an efficient manner. According to the viewpoint of (Anand and Gray, 2017) states
that by using this model leaders can recognize the structure and workflow of organisation. In
context to Morrisons, they face critical problem during the situation of COVID-19. Due to this
issue the sales and revenue of organisation fall down and now to solve this problem they are
ensuring the safety of customer health by giving them better services such as cashless payment
and contactless delivery. Morrison use this model to improve the efficiency, productivity and
profitability level, customer service and help them in decision making process. Transformation
model contain eight key elements which are mentioned below: