BSBMGT502 Management Operational Plan - BBQfun
Added on 2019-11-12
15 Pages2861 Words718 Views
Management Operational Plan of BBQfun 1Management Operational Plan of BBQfunStudent’s nameCourseUniversityDate
Management Operational Plan of BBQfun 2Management Operational Plan of BBQfunSummary of the BBQfun Operational EnvironmentThe legislative and regulatory ContextThe organization has established its operational environment and policy thus ensure it remains ethical and accurate regarding sales, advertising, and marketing. It will ensure that allactivities and operations are in tandem with the Australian standards, legislation, and codes ofconducts.1 Without a doubt, the firm intends to use procedures and policies relating to its marketing materials to enable to comply with the country’s legislations relevant to the Australian Advertising Standards Bureau and marketing practices. Businesses in Australia operate under the Australian legislative and regulatory contexts. BBQfun is never exceptionaland it intends to comply with these provisions.BBQfun anticipate using the policy to ensure its transactions with stakeholders like employees, tenants and clients are handled transparently, fairly, and in accordance with Australian legal and organizational laws. The company understands that it is illegal to discriminate people based on different characteristics like sexuality, trade union activity, relationship status, sex, parental status, political and religion belief, and gender among other parameters.The scope of the BBQfun anti-discrimination policy is to cover its contractors and employees. It has provided the procedures for implementing the policy in workforce induction kits. It remains the responsibility of the management, contractors, and employees toimplement the anti-discriminatory policy. The relevant legislation that the company must comply with including Private Act 1988, Age Discrimination Act of 2004, Anti-Discrimination Act of 1991, Sex Discrimination Act of 1984, and Disability Discrimination Act of 1992 among other legislations.2 The workplace relations legislations will allow the 1 Standards Australia, AS ISO 15489.1-2002 Records Management, 20022 Ibid.
Management Operational Plan of BBQfun 3company to treat workers appropriately by offering acceptable wages and conditions. The Fair Act 2009 covers Australian workplaces. The company understands that the Fair Work Ombudsman regulates the Fair Work Act. BBQfun provides a minimum wages and workplace conditions to justify its awards or agreements.The Australian consumer law also highlights the responsibilities and rights of consumers. This law prevents misleading and false conduct regarding sales, advertisement, and product provisions. The Competition and Consumer Act 2010 is a legislation that regulates the Australian business environment. There are various state protection agencies mandated to regulate the business activities. As a business entity, BBQfun has to comply withthese consumer laws. The important requirements covered in this law include replacement or refund, product repairs, cancelling services, and compensating for losses and damages.BBQfun policies and proceduresThe employees will have to follow the procedures laid down by BBQfun. The customer and sales service personnel must adhere to the detailed written procedures as provided during the induction process. In most cases, the company expects the employees to use templates to help them in documenting marketing operations and activities. As new employees of the company, the company expects these workers to seek the manager’s approval for various online marketing activities. Importantly, the sales and marketing representatives should use marketing activities and materials that are relevant to the Privacy Act.3 For instance, they should desist from using personal images to market the products without the consent. The online marketing staff should also comply with the legislations on Do Not Call Register for achieving marketing purposes. This shall violate the rights of customers. The BBQfun workers will also comply with the policy on anti-discrimination. 3 R Compton, W Morrissey and A Nankervis, Effective Recruitment and Selection Practices, 6th Ed(Sydney, CCH Australia, 2014), 10.
Management Operational Plan of BBQfun 4This will ensure that any material used rarely portray an individual or group negatively. Such conducts are viewed under the law as stereotyping or offensive.The employees should also understand the significance of conducting their activities responsibly thus reduce risks to their safety and health. Importantly, it is critical for the employees to avoid spam campaigns in the company’s e-commerce strategy. This should involve complying with the Competition and Consumer Act of 2010. The workforce must thus avoid inducing individuals by sacrificing BBQfun’s interests for their benefits. The company has also provided procedures regarding the accessing unauthorized information by employees. Consequently, it has defined strategies and policies to ensure nobody violates regulations and laws. BBQfun also bars employees from giving misleading and false information relating to any claims, ethical conducts, and sustainability and environment of the company. Therefore, they should adhere to the codes and standards of practices depending on the media.Role of operational plansThe operational plan is important in achieving the successful implementation of e-commerce strategy. Since the business depends on technology, the customers and the online customer representatives. Importantly, the operational plan would allow the company to deliver its product online, through the internet. This implies the plan addresses the aspects of distribution, inventory, facilities, production, and maintenance and services. As such, it is possible to achieve order fulfilment and offer quality customer service.Organizational RisksRiskImpactProbabilityCurrent controlsFuture actionsFailure to review resourcing and operations HighMediumAligning employee performance plans with its business plan and reviewsConduct industry benchmark in organizational performance areas
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