Role of Leader and Manager in Different Situational Context

Management & Operations

TABLE OF CONTENTS
INTRODUCTION......................................................................................................................3
LO1............................................................................................................................................3
LO2............................................................................................................................................3
P2 Role of leader and manager in different situational context.............................................3
P3 Application of different theories and models....................................................................4
LO3............................................................................................................................................7
P4 Explain key approaches to operation management and role of leaders & managers........7
P5 Importance and the value of the operation management for achieving the business
objectives................................................................................................................................9
M3 Leaders & managers improving the efficiency of the operational management for
meeting business objectives.................................................................................................10
LO4..........................................................................................................................................10
P6 Factors in the business environment impacting the operational management and
decision making by the leaders and managers.....................................................................10
M4 Relationship between management and leadership affecting the business environment
and wider community...........................................................................................................11
CONCLUSION........................................................................................................................11
REFERENCES.........................................................................................................................12

INTRODUCTION
For a business organization, leadership and management is very important as it helps
in effectively utilizing the resources of the organization for accomplishing the desired goals.
In this report, Starbucks is taken as an organization which is an American coffee company
founded in 1971 in Seattle. This report evaluated different types of managerial theories and
leadership style which are applied by the organizations along with their strengths and
weaknesses. It also covers the role of leader and manager in operation management andalso
includes evaluation of the relationship between leadership and management in a business
environment.
LO1
Covered in PPT.
LO2
P2 Role of leader and manager in different situational context
The role of a leader and a manger is different for each other. The leaders are required
to take various decisions and analysing the market conditions and trends. Leaders plays an
important role in taking effective decisions and motivating the employees for improving their
performance. An organization goes through various situations and based on the different
situations, the roles and functions of leader and managers changes and also applied
differently. Some of the situations are stated below.
Slow:The growth and development of the Starbucks is little slow. This slow change
may result into delay in project completion and reduction the profits. Any changes that are
made in the internal organizational structure is all because of the changes made in the
external environment. For instance, slow profit may be the result of slow market growth.
Stable:In this situation, the growth of Starbucks is moderate and stable. The market
changes may not even affect Starbucks and there will be no change in the profits and
decisions can be taken quickly (Chiu, Balkundi and Weinberg, 2017).This situation helps in
analysing the market conditions in the right context because no major change in the market
will arise that will affect the business,
Fast:The fast and growing market have a huge impact on Starbucks. The fast and
rapid change in the market brings in new trends and also these changes can affect the
decision-making process but it also makes easy for predicting the business environment.

There are some changes that arises in both outer and inner business environment. The
inner changes which includes organizational structure, processes, policies etc. which can be
controlled by the organization. Controlling these factors effectively will help in earning
higher profits. On the other hand, there are some external factors which are outside the
control of Starbucks which includes political, social, economic, technological, legal etc.
These changes bring opportunity for the business and needs to be planned effectively to avoid
risk.
In Starbucks, along with transformational supportive leadership style is also used to
make the work more effective. In this, the employees of Starbucksget full support from the
leaders for making the work done in an effective way. According to this, the decisions are
taken according to the needs and perception of the employees and also considering the
objective of the Starbucks.
P3 Application of different theories and models
The three different types of leadership styles are stated below.
Situational leadership
This leadership model was developed by Paul Hersey and Ken Blanchard. In this the
leader assigns the task to the sub ordinates as per the skills and talent. After the complete
market analysis, the leader takes the decision (Thompson and Glasø, 2018). This theory helps
in coming up with the best solution and facing the challenges that may arise in the
market.The leadership style changes with the change in the situation.
Strengths Weaknesses
 Creates flexible and comfortable
environment for workers.
 Increases the awareness of the
leaders.
 Enhances effective team work.
 It focusses only on the short term
needs and ignores long term needs.
 This style can be ineffective in task-
oriented environment.
 It completely depends upon the skill
level of the leaders.
System leadership
It is the set of skill and capabilities that are used by the individuals and the
organizations for supporting the process system with respect to change.This leadership theory