Key Approaches of Operations Management

This presentation discusses the key approaches of operations management, including Total Quality Management (TQM), Just in Time (JIT), and Lean Management. It also explores the value and importance of operations management in organizations like Unilever and provides insights on how managers can improve their efficiencies in operational management.

MANAGEMENT AND
OPERATIONS
ACTIVITY 2

TABLE OF CONTENTS
 Introduction
 Key approaches of operations management
 Value and importance of operations management
 How managers and leaders can improve their efficiencies of
operational management

INTRODUCTION
 Operations management is the process of planning and executions
of the day to day as well as dealing with the strategic business
issues, while is Project management is the process of planning,
motivating, organizing and also controlling the resource which are
required for the completion of project.
 In this presentation Unilever is taken an organisation which is a
British-Dutch consumer goods company.

Key approaches of operations
management
Various key approaches of operations management are Total quality
management (TQM), Just in time (JIT), and Six sigma. These
approaches and role of leaders and managers can be explained as
 Total Quality Management (TQM)
 Just In Time (JIT)
 Lean Management

CONTINUED…..
Total Quality Management (TQM)
 TQM is a set of management practices within an
organization which is geared to ensure that organizations
consistency matches or exceeds the customer's
requirements.
 It consists of organizations wide efforts in order to make
and install permanent climate within the organization
where employees are continuously improving their abilities
in order to provide on demand products and services to the
customers

CONTINUED…..
Just In Time (JIT)
 Just in time is also known as just in time production.
 JIT manufacturing is a kind of a production model in which
products and services are created in order to meet the demands of
the customers without creating surplus or in advance of needs of
the customers.
 It is a workflow methodology with a aim to reduce flow times
within the production systems and response times from customers
and suppliers.

CONTINUED…..
Lean Management
 Lean management or lean production is tool for minimizing
the wastage of resources within manufacturing systems.
 It is a technique which is developed in order to minimize the
wastes and maximize the value of goods and services for the
customers.
 Role of a manager in Unilever for implementing lean
management is to get the information from the customers
and use that information to make important decisions.

Value and importance of operations
management
 Operations management is very important for Unilever and have
a great value within the organization.
 Operations management is a process of planning, managing,
organizing, supervising and controlling the productions and
manufacturing process of an organization.
 With the help of operations management Unilever has been able
to improve the overall productivity of the organization.

CONTINUED…..
 It helps Unilever in minimizing the wastage of resources and
increase the quality of products and services of an organization.
 Operations management has increased the level of performance
of the employees within the organization which has helped
Unilever to achieves its goals and objective easily.

CONTINUED…..
Operations management is helping in achieving different business
objectives of Unilever's which can be discussed as:
 Profitability
 Customer satisfaction
 Quality

Leaders and managers improving efficiency
of operational management
Various ways by which leaders and managers can improve their
efficiencies of operational management in order to meet business
objectives of an organization are as follows:
 Flexibility
 Financial Strategies
 Personnel management

CONCLUSION
 It can be concluded from the presentation the operational
management is an important part for an organisation by which an
organisation can increase its effectiveness and its performance
and it will prove profitable for the organisation.
 In this it is concluded that two management principle like lean
production and Taylor’s scientific principles can prove effective
for an organisation which will help the organisation in increasing
their performance by reduction of waste and make use of
scientific ideas to improve the skills and knowledge of the
employees in an organisation.

REFERENCES
 Heizer, J and et.al., 2017. Operations management: sustainability
and supply chain management, 12/e.
 Mohar, A. H. A., Abdullah, F. and Ho, V. B., 2016. Development
and Validations of a Holistic Service Operations Management
Instrument. Procedia-Social and Behavioral Sciences. 224.
pp.429-436.
 Swink, M and et.al., 2017. Managing operations across the
supply chain. New York, NY: McGraw-Hill Education.