Management & Operations Assignment in PDF

Running Head: MANAGEMENT & OPERATIONS
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MANAGEMENT & OPERATIONS

MANAGEMENT & OPERATIONS
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Table of Contents
Introduction......................................................................................................................................2
Organizational structure of Lloyds bank plc...................................................................................2
Role of managers, leaders, and difference according to the characteristics....................................3
Roles of leaders............................................................................................................................3
Role of managers.........................................................................................................................4
Differences...................................................................................................................................4
Management theories.......................................................................................................................5
Classical management theories....................................................................................................5
Non-human relations theory (Motivational theory).....................................................................6
Leadership theories..........................................................................................................................6
Behavioral theories......................................................................................................................7
Transformational theory...............................................................................................................7
Transactional theory.....................................................................................................................8
Role of management and leadership in organizational situations...................................................8
Strengths and weaknesses................................................................................................................8
Key approaches................................................................................................................................9
Conclusions & recommendations..................................................................................................10
Bibliography..................................................................................................................................11

MANAGEMENT & OPERATIONS
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Introduction
In 1765, the Lloyds bank plc was founded in Birmingham. This private banking business was set
up by John Taylor, Quaker, and Sampson Lloyd. In 1864, the first branch of the office was
opened in the Oldbury. Lloyds Bank plc is known as the British retail and the commercial bank.
It has many branches and ATMs in England and Wales. This bank is traditionally measured in
Big Four clearing banks. This has expanded its growth in the 19 and 20 centuries as it took over
the many numbers of small banking organizations. In 1995 it has merged with trustee savings
bank in and traded as the Lloyds TSB Bank plc. In Britain, it is recognized as largest retail bank.
This offers online banking and twenty-four hours of telephone services. The operational
headquarter of the organization is in London and many other offices are in Scotland and Wales.
This operates the many numbers of an office complexes, data centers, and brand headquarters in
the Yorkshire including Halifax, Leeds, and Sheffield. Lloyds Bank plc has 1300 branches that
offer financial and banking services. In 1911, it has started the overseas expansion and hold
representative and banking offices in more than 45 nations. The following discussion will cover
the Lloyds bank plc organizational structure. Further discussion will cover the role of managers
and leaders by highlighting the differences between leadership and management in terms of
characteristics. This report will also include a discussion about the management and leadership
theories by considering strengths and weaknesses of the different approaches.
Organizational structure of Lloyds bank plc
The Lloyds bank plc organizational structure is same as the power structure due to its
hierarchical with Eric Daniel at the pinnacle filtering down to processing colleagues and branch.
 Control system
The procedure of lean has strong control over the existing process and carried out to processed
new forms. Another system of control is a colleague grading system that needs every colleague
to be graded quarterly through the balanced scorecard. It is also the reflection of qualities,
contributions, and efficiencies of employees towards the organization. These carried to ensure
that colleagues carrying out the tasks correctly and effectively.

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 Routines and rituals
Workers within the organization expect to have a set amount of work through daily and monthly
meetings. These meetings are held by every business center with the respective general manager.
There is the regimented and static culture in the Lloyds Bank plc. It is because of the rigid
structure of management and daily routines. These all are controlled through the process of lean.
This organization has thousands of workers and established strict management and power
structure to ensure the stability within the organization. This helps the organization to protect the
services of finance in twenty-four hours a day. This helps Lloyds bank plc to become the biggest
customer base with the largest share in the market. It indicates the strengths, weaknesses, and
influence the strategic position.
Role of managers, leaders, and difference according to the characteristics
Roles of leaders
Positive leaders have effective management, productive teams, and rewarding cultures
(Abatecola, & Mandareli, 2013). The leaders within the Lloyds bank plc have the role to drive
success through effective practices. The following are the roles of leaders in the Lloyds Bank
plc.
 Provide a vision
Provide the vision to an organization that is the most important role of a leader. Leaders within
the Lloyds bank plc participate within the common effort to achieve the goals. These describe the
goals of employees and drive success.
 Establish effective communication protocols and organizational structure
Leaders within the Lloyds bank plc define the organizational structure that includes the
organizational chart to outline the chain of protocols and command regarding effective
communication. These develop the protocols of communication by email, memos, letters and
staff meetings.
 Inspire and motivate