Roles and Characteristics of a Leader and a Manager

This study explores the different roles and characteristics of a leader and a manager. It discusses the importance of leadership and management in achieving business objectives. The study also examines various models and approaches to operations management.

MANAGEMENT &
OPERATIONS

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................4
MAIN BODY..................................................................................................................................4
P1 Define ad compare the different roles and characteristics of a leader and a manager...........4
P2 Functions of manager and leader............................................................................................6
P3 Models of Approaches............................................................................................................7
P4 Key approaches to operations management...........................................................................9
P5 Explain the importance and values of management and operation's in order to have
achievement in business objectives...........................................................................................10
M3 Evaluation of leaders in order to have improvement in operational management in order to
meet successive business objectives..........................................................................................11
P6 Assess the factor within the business environment which have impact in operational
management and decision-making by leader and managers......................................................12
M4 Analysis hoe these factor effect on bui8sness environment along with wider level of
community.................................................................................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
Operations are very essential factors which help the organisation to increase the affectivity and
increase the efficiency of the products and services which will in return help the organisation to
increase the profit margins. Thus it is very important to analyze the proper strategies to maintain
the production of the organisation. Production management is adopted in the organisation to help
managing all the activities and increase the efficiency of the organisation. As there is increase in
the market demand and competitors are also efficient the operations management will help to
compete in the market and provide a competitive advantage. Operation management helps the
organisation to optimally utilize all the resources to decrease the cost of production. In this report
there is a detailed study on Toyota. Toyota was established 1937 headquarters in Japan the
company is leader of automobile innovation in the world and has 30,000 Yen revenue annually.
MAIN BODY
P1 Define ad compare the different roles and characteristics of a leader and a manager.
Leader is someone who has the skills of a leader and can guide the group in one direction
so that the company can work efficiently and effectively which is very important for any
organization (Ab Wahab and et.al., 2017). And a manager is that person who takes care of the
entire organization and administrates them and controls them for doing their work right so that
the company can reach up to its standards.
Manager Leader
 The manager have to set the direction
for the employees in the company and
the leaders of Toyota are very good
with this deal because they are
experienced and have been in this field
from a long time and that is a very
positive factor for the company.
 Managers treat their subordinates as the
employees and in full professional way.
The managers are also very adamant to
follow all the managerial policies
which the company formulate.
 The leader in the organization helps to
provide to guidance to employees as
they increase the knowledge and skills
so that they can also achieve the
personal goals and get motivated.
 Leaders of Toyota help the employees
to influence to get motivated and
increase the efficiency of the company
(Toffel and Toktay, 2016).
 Leaders help to create the fan base as
all the employees admire the leader
which also helps the company to make

 The managers of the organization have
the right way and direction of giving to
the employees and that is a very
important factor.
 The managers of Toyota are very
authoritative and the employees have a
lot of employee’s issues with that
because they are not having any
authority in the company.
 The managers act according to the
changes which have taken place in the
company because the changes which be
creating a different standard for the
company altogether and that will make
the company make a lot of changes in
the company.
 The managers have power which is
why the employees of the organization
listen to the managers. There can be a
misuse of the power and no one can do
anything about it which will make the
company less effective (Kumar
Mangla, Bhattacharya and Luthra,
2018).
 The managers are the people who are
trying to be the heroes in the company
and the managers are not the real
people who are dealing with the
employees directly.
 The managers have better ideas for the
company to function better and that
the effective strategy.
 The leaders of Toyota are very
inspirational and the employees of the
company look forward to have the
skills of the leadership for the company
so that the company will be able to
make the same leadership quality for
themselves.
 The leaders are the company who are
getting in the change in the company.
Toyota has hired good leaders in the
company that is why the company is
doing so great because they are making
the use of the company very well and
the changes in the company are being
easily accepted in the company because
of the way leaders put it in front of the
employees of the company.
 The power the leaders have is created
by the leaders for themselves in the
company so that the employees listen to
them and the misuse of power can be
very harmful for the leaders.
 The leaders are the actual heroes in the
company of Toyota because they are
the actual people who are making the
employees work in the organization and
they create their own relationship with
the employees because they have a
direct relationship with them.
 The leaders of the company can show

why the profit can be earned more by
the company.
the idea into practical in a better idea is
more what the leader does in the
company.
P2 Functions of manager and leader
Manager
Decision Making
There are a lot of functions which are played by the manager of Toyota company and
they are very important for the company because those factors will affect the company’s working
environment. The manager has to make decisions which are in acceptance of the entire
employees group so that they can work for achieving the goals and objectives of the company
(Joglekar, Davies and Anderson, 2016). The manager of Toyota is making sure that the
employees are having the best time in the company so that they can make the company work
more efficiently and more productively. The manager has to train all the employees who are
coming in the company and that is a very important factor because if the company wants to have
productive work environment then the company will have to make the employees work. Toyota
manager makes sure that the decisions the manager is making are in favour of the employees and
they are being followed by the employees of the company so that the company can work more
efficiently.
Hiring and Staffing
It is very important for the manager to make sure that the employees who are coming in
the company are working up to the standards of the company and they are being able to adjust to
the company’s way of working (Wu, 2016). The right employees have to chosen for the
company so that the company will be able to reach the demands of the company. Increasing the
new employees coming in the company will get in more ideas and innovation in the company
which is very important in this field and Toyota is doing everything possible for making the
customers satisfied with the products the company is selling and are also trying to meet the
demands of the customers. The needs and wants of the customers keep changing and the
employees have to accept the changes which the manager will get in for the betterment for the
company and the new employees will be able to adapt to the changes very quickly and that will
make the company reach the objectives and goals very quickly.

Problem solving
The manager must know how to take decisions for solving the problems in the company
so that the company can work more efficiently and productively because that is a very important
factor in the company only then the company will be able to work better. New employees will
take time settling down in the new organizations so the manager of Toyota makes sure that the
employees are settling in the company faster and better so that the internal environment of the
company is not being spoilt.
Leader
Motivation
The leader has to make sure that the employees who are in the company are motivated so
that the company can get a lot of profit (Papachristos and et.al.,2018). When the employees are
motivated then the working of the company gets easier and the company will be able to work
more effectively and that is a very important factor. There are different methods through which
the manager can make the employees work better and make the employees take out the best from
them.
Discipline
The leader has to make sure that the employees are disciplined and the manager of
Toyota makes sure that the employees are meeting the standards of the company (Huq,
Chowdhury and Klassen, 2016). There are different types of standards and discipline in every
company and it is very important for the leader that the employees are following the discipline of
the company so that the company will be able to work better and they will be able to achieve
their goals and aims.
Clear Instruction
The leaders must make sure that the instructions to the employees are very clear and they
are being followed for the betterment of the company so that the company will be able to meet
the objective and aims of the company. The employees must make sure that the employees have
a clear direction because it is very important for the employees to work in one direction so that
they can make the company achieve their objectives which will make the company get a lot of
profit and make a strong portfolio for the company in the market.
P3 Models of Approaches
Situational Leadership

It is very important for the leaders and managers to have the decisions making power in the
situations which rise in the company. Toyota is very good with dealing with situations and that is
what is making the company be what it is today. There have to be decisions which have to be
taken by the managers and leaders of the company because not everywhere the management is
available and the managers and the leaders have a decisions making power in the company of
Toyota therefore the company is being able to deal with the situations very quickly (Chirumalla,
2018). The customers can rise with the problems anytime and the manager and the leader of the
company has to solve them on the spot so that the customers are satisfied with the company and
the company will be able to make a huge profit. Toyota is making a lot of profit recently because
of the innovations and creativity they have done for the betterment of the company so that the
company will be able to make a lot of place for them. There has to be a respect for everyone in
the company and that will make the internal environment of the company better and that is a very
good part of the company. Toyota company is one of the best with the internal factor of the
company and that is making the company have a very strong portfolio in the market.
Systems Leadership
It is very important for the company to have systematic leadership skills so that the
company’s employees can achieve their objective and aims. The employees must maintain their
balance for the professional and personal aims and objectives of themselves so that they can get
what they want in life. The leaders must make sure that the employees are satisfied with the work
they are doing in the company so that they can stay in the company for long and that will make
the company have loyal employees which will be very beneficial for the company because long
term employees have experience in the company and the right skills for the right kind of jobs
(Dehran, Agrawal and Midha, 2018). It is very important for the leaders to give the employees
the right skills so that they can make the most from the company and they feel like staying in the
company for long and that is very important. The communication between all the employees in
the company has to be strong so that they can make the company get the right direction and make
the right lace for themselves in the market.
Contingency
There are a lot of measures which are taken by the manager and leaders which are not
certain if they will work in the company but the decisions are tried by the manager so that the
company can benefit from it and so can the employees. The main aim of the company still

remains that but the decisions are taken so that the company can achieve those aims and
objectives through other ways so that the employees of the company feel better and the company
can get a lot of profit and a good portfolio in the market. Toyota managers and leaders have
made a lot of changes in the company so that the company can work efficiently and make a lot of
profit in the market and that is very important for the company because the company is
expanding itself in different countries and the flow of cash should be strong in the company
(Prevot and et.al.,2017). There are a lot of innovations which are taking place in the company
because of which there have to be a lot of changes in the company which the managers and
leaders have to make. The decisions are taken but the decisions can work and they may not work
either and that can be blamed on the managers of the company and the company will have to
make the changes after a lot of thought process so that the company does not face any loses in
the market.
P4 Key approaches to operations management
Product based industries
It is very important for the Toyota to have a product based for that the company can make
the profit and the company will be able to make the place for themselves in the market.
Innovation and creativity plays a very important role in the market because the company has to
change for the betterment for the customers. The needs and wants of the customers keep
changing and the company has to meet up to the needs of the customers. The employees must
have a technical skill for being in the company of Toyota because it is very important because
the entire company is based on the technical wants of the company. The manager has to make
sure that the employees have the right skills for being in the company and the manager has to
make sure that the designs, planning, controlling and improvement in the company is taking
place as planned because that is a very important factor in the company (Moreira and Tjahjono,
2016).
Service Based Industry
The company is giving the services to the customers in all the countries and all the places
possible so that the customers can reach the company easily which will be very beneficial for the
company because the company will be able to target a larger market for themselves (Avella,
2017). There are technical functions in the company which are required so that the company can
make the most from the company and that will make the company serve better to the customers.

If the customers will be satisfied then so will the employees of the company will be satisfied and
that is a very important factor of the company.
Integrated Products and Service
The products and services of Toyota are integrated so that the customers have lesser
negative feedback for the company and the baseline of the company can increase for the
betterment of the company (Radnor and et.al.,2015). The products of the company are put
together by different department of the company so that the right skills are used for the products
to be created so that the company can produce the product with the best quality of product for the
customer. The services of the employees towards the customers are also very good and that is
making the company get such an advantage.
Impact on competitiveness, innovation and sustainability
The most important factor is that innovation has to take place in the company so that
there is competitive advantage to the company and that is a very important factor for Toyota. The
managers have to come out with new ideas and innovations for the company so that the company
can make a profit and that is very important because that will give the company a very large
market for themselves (Song and Parola, 2015). There is a lot of competition which is coming in
the market in this field of automobiles and there has to be something different in the company so
that they can make a base in the market for themselves which is very important because
otherwise the customers will not come in and that will be very bad for the company and the
company will not be able to make a profit. There are a lot of changes in the company and that is
why the company should have sustainability in the market so that the company will be able to
make a lot of profit. The competition in the market is increasing which is why Toyota is making
changes in the company which will give the company a competitive advantage so that the
company can grow more and expand itself in a lot of countries.
P5 Explain the importance and values of management and operation's in order to have
achievement in business objectives.
Operational management have the proper level of involvements in overseeing, designing
and level of controlling the process of productions and redesigning the operations of Toyota to
have adequate productions of goods and services. The functional of operation management is to
have proper level of delivery in creating and delivery the primary products and services of

Toyota company in order to have achieved business objective to attains competitive edge into
market development.
Control and distribution system- The function is having the level of responsibility in
controlling the productions process which is ensuring the proper level of distribution in
achieving the proper solubilisation of resources to improve the infrastructure logistics of
company in more calculative manner. This helps the company to have proper designing of right
product. At the right time which should have consideration inn gaining right process.
Transformation of raw material into finished goods- By having proper level of analysis of
demands of customer, the company tends to utilization of raw material in order to have
development of finished goods and services which help in development of quality products for
their respective potential customers.
Process designing- The innovative designing of goods is considered as vital function which is
specifying production process which is carried in product of company to fulfil the objectives of
business by meeting demands of customer as per their needs (Coetzee, Van der Merwe and Van
Dy, 2016.). This process helps in increasing level of efficiency to have standardization in quality
material which complies with respective benchmarking competitive advantage of company.
Capacity management- On other hand capacity management have specification over production
process so that there should be no excess of good creation will be there in turning quality of
products. This will help in development of products in sustainable level which produces right
capacity to customers according to the respective level of demand. There is requirement of close
monitoring so that there is absence of any compromise in quality of product in order to meet
capacity of goods which are being produced.
Scheduling- it is considered as important parts in level of proper scheduling and distribution task
as per there skills and resources available to them at particular moments of time. It is considered
as important part in order to have proper level of creation at the pint of view of business in
achieving the objectives. This helps in completions of systematic process of company to have the
shortest level of possibility time in order to have gaining of level of competitive advantages in
market.

M3 Evaluation of leaders in order to have improvement in operational management in order to
meet successive business objectives.
Leader tends to have the increase in level of operational efficiencies of operational
management to meet successful business objectives. Empowering the remote employee to have
increase in work productivity. The leaders provide motivation to remote employees in regard to
have development in work productivity in order to meet demands of their potential customers.
The leaders also play major roles in abolition of useless hierarchical position to ensure the
smooth passage across various thinking points of lower management regarding the decision of
company in more effective and efficient way of development (Gelei, Losonci and Matyusz,
2015). There is increase in development of collaboration which will increase level of efficiencies
of both employee and employers along with development of understanding. The creation of
incentive programs helps in motivating the employees to reach towards goals and objective along
improvement in productivity of business.
P6 Assess the factor within the business environment which have impact in operational
management and decision-making by leader and managers.
The business used to get majorly effected a large varsity of external factors which effects
the bushiness operation's in making particular decision-making in Toyota. It is essential to have
beneficial of impact on business environment so that there can be adaption of appropriates
strategies and policy. The various level of external factor are such as the adaption of CSR
activities. This helps Toyota in developing proper ethics in order to have improvement in welfare
of their potential stakeholders along with encouragement of sustainable development.
To have proper maintenance of sustainability helps in focusing the needs to meet
generation current demand without having future generation need compromising (Heizer, Render
and Munson, 2017) This is also termed as more important in terms of company point of view in
order to have assurance of various development of strategies which is needed to be applied on
organization in order to meet the level of sustainability without causing harm in cultural and
social ethics development.
The next important factor that us needed to be taken in consideration is about meeting the needs
of stakeholders by meeting and fulfilling the expectation for Toyota. It is considered as major

responsibility for company to have proper level of development with quality of products which is
comparatively.
The next factor is considered as more important as the company tends to have proper
level in encouraging, developing and suitability the level of internship in promoting growth and
various level of innovative ideas to make profit for systematic profitably from the business
(Monden, 2019). This approach also helps in developing the case of new situation which is been
identified to have engagements in workforces under the consideration in single platform.
Entrepreneurship has the major role in growth and development of Toyota as it helps in
creating the new level of opportunities and knew level of approaches which can be turn out to be
more productive gaining the level of competitive edge in market. This also helps in creating the
level of opportunity by having less utilization of resources which makes to have movement of
suitability in more specifies corder. The manager and leader plays an important role in having
proper level of development in achieve the vision and mission company along with gong through
the goal and objective of Toyota. There is the need for the proper employment of company
which is helpful to have further level of improvement in making the company more level of
efficient and effective.
M4 Analysis hoe these factor effect on bui8sness environment along with wider level of
community.
The business environment is generally being affected by the development of CSR
policies which helps in improving brand image and promotes the company as social realizable in
key concern along with stakeholders consideration ( Pheng and Meng, 2018). The major level of
impact which is needed to have the major level of consideration over proper level of
indemnification impacts of improving the existing culture as socially responsible organization by
paying more focus on designing of products. This helps the company in having proper level of
innovative ideas which will helps in maintaining the business environment and protecting rights
of community art wider level (Suh, 2015). On the other hand CSR activities also helps in
creating values and having preservation which helps in providing satisfaction of their potential
customers by fulfilling there responsibility towards the community in order to have level of
operation. This makes the environment to have increase in level of reputation of company to
have the further level of ethical in nature. The participating the level of suitability in the
organization in making proper level of benefit which is having the reduction as the business

environment is having proper lionization of resources and makes inn conservation of subnatural
resources along with having promotion in renewable ones.
CONCLUSION
From the above studies it has been concluded that leaders of Toyota use the strategies such as
Kaizen, lean manufacturing, Six sigma, Just in Time in the company in a proper way and it has
helped the company to increase their productivity and profitability. The company needs to focus
on upgrading their portfolio as the whole industry is rapidly evolving and changes are
implemented. Company soon need to come up with fully electric cars though the company has
many successful hybrid vehicles in the market but now the demand of the market is to ride
autonomous and electric cars which company needs to fulfil so that they can easily survive in
the market with the support of the government and satisfy the needs and wants of the people.
Government is also helping and encouraging the company by reducing the rate of tax for these
products in the market and Toyota is a global company which has trust all over the world which
will make it easy for them to introduce these type of products in the market.

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