Study of Operations and Management: Role of Managers and Leaders in Organization

Management and
Operations

Executive Summary
Study of operations and management is about developing management thinking
in order to transform raw material into finish goods in an efficient manner. Main aim of
this assignment is to identify role of managers and leaders in success of organization by
applying different theories such as contingency, situational leadership and more.
Further, operational management techniques, their significance, impact over business
environment and decision making of leaders and managers are also included in the
given assignment.

Table of Contents
Introduction....................................................................................................................................4
PART 1...........................................................................................................................................5
TASK 1............................................................................................................................................5
Define as well as compare characteristics and roles of mangers & leaders...................5
Analyze difference between role of leaders and functions of mangers by application of
appropriate theories and concepts.........................................................................................8
TASK 2............................................................................................................................................9
Give examples which shows application of function of manager and role of leader in
different situational context......................................................................................................9
Apply different theories such as situational leadership, system leadership and
contingency leadership..........................................................................................................11
Explain strengths and weaknesses of various approaches to situational context
working environment..............................................................................................................13
Part 2.............................................................................................................................................15
TASK 3..........................................................................................................................................15
Discuss approaches of operations management and also the role played by mangers
& leaders..................................................................................................................................15
Evaluate role of leaders and mangers in improving efficiency of operational
management for successful attainment of organizational objectives.............................17
Discuss importance of operations management in attainment of business objectives17
TASK 4..........................................................................................................................................19
Asses factors of business environment which affect operational management as well
as decision making of leaders and mangers......................................................................19
Discuss impact of factors over wider business environment of organization................21

Evaluate operational management and also discuss the factors which influence
business environment............................................................................................................22
Conclusion....................................................................................................................................24
References...................................................................................................................................25

Introduction
Management is regarded as the administration of tasks in order to attain goals
within pre-define period of time. These administration activities are related with setting
goals, planning, organizing different activities, coordinating with staff to accomplish set
objectives with the optimum use of available resources. Operations management is
about managing daily activities of business entity in best possible way so that
organization will be able to meet with market demand in an efficient manner (Montañés-
Del Río and et. al., 2021). For this purpose, several operation tools & techniques are
used so that operations can be performed with utmost efficiency & productivity.
Management & operations signifies to manage all operation activities with greater
efficiency so that company can meet with demand of buyers in timely manner.
Leadership is an art of guiding, leading as well as directing people in best possible way
so that they can attain set organizational goals. It is the ability to influence & guide
members of organization.
Main aim of present report is to structure suitable strategies in order to manage
operations of business entity effectively. Here, Argo is considered for completion of
current assignment. It is a catalogue retailer based which was acquired by Sainsbury in
2016. Argo is the second largest chain of supermarket within UK which was founded in
the year of 1972. It offers groceries as well as general items for addressing the
requirements of general audience across the globe. In given assignment, roles of
managers as well as leaders is discussed in detailed manner. Further, role of leaders &
mangers in different situations arise within organization have also been discussed in the
following report. There are various theories such as situation, contingency and system
leadership are also covered in the given assignment. It includes different approaches of
operation management along with the role of managers and leaders in those
approaches. Lastly, significance of operation management in achieving business
objectives is also going to discuss in the following report.
Company analysis: Argo is a renowned company of retail segment. Here, the
organization trades in both physical as well as online mode. It was founded in 1972 by

Richard Tompkins. It is operating business in different overcease countries such as
China. It offers variety of products such as clothes, home wares, electronics, groceries
and more (Wang and et. al., 2019). Major competitors of company are TESCO, ASDA,
Morrisons and more. It has to face extensive competition due to presence of strong
competitors in market.
Mission: “To be the first choice of customers in terms of food, delivering
products of excellent quality along with great service at competitive price”.
Vision: “To become the most trusted retailer so that people love to work as well
as shop with company.”
Purpose: “To offer quality food at reasonable price by being fair with different
stakeholders such as suppliers, general public and government”
PART 1
TASK 1
Define as well as compare characteristics and roles of mangers & leaders
Manager is the person who has the duty to administer different functions of
organization in a systematic manner for attainment of set goals within pre-define period
of time. Mangers r is the key-person of organization who perform a lot of roles &
responsibilities for betterment of company.
Leaders are the person who set vision and provide complete guidance as well as
support to team members for realizing those goals successfully.
Comparison between role of leaders and managers
Managers Leaders
 Mangers of Argo are responsible to
make plans so that business entity
can face future uncertainties in an
 Role of leaders of Argo is to take
appropriate decisions for betterment
of company in future period of time.