Role of Leader and Manager in Organization Management

This report discusses the roles and characteristics of leaders and managers in organization management, as well as the difference between management and leadership. It also explores different theories and approaches to operational management and the importance of operations management in achieving business objectives. The report concludes with recommendations for future improvements.

MANAGEMENT
OPERATIONS

TABLE OF CONTENT
PART 1............................................................................................................................................3
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................4
Introduction to organization management...................................................................................4
Role of leader and manager, the difference between the management and leadership...............4
Situational Leadership and systems leadership with contingency role of leader and manager,
the difference between the management and leadership..............................................................5
Strength and weaknesses of different approach to leadership.....................................................7
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................8
PART 2............................................................................................................................................9
INTRODUCTION ..........................................................................................................................9
MAIN BODY.................................................................................................................................10
P1. Role of leader and manager, the difference between the management and leadership.......10
P2. Manager's roles and responsibilities towards them.............................................................11
P3. Approaches to operational management.............................................................................11
P4. Various management and leadership with key approaches operational management ........12
P5. Importance of value of operations management..................................................................13
P6. Business Environmental factors affecting decision of leaders and managers.....................15
Recommendations for future improvements .............................................................................16
CONCLUSION .............................................................................................................................16
REFERENCES..............................................................................................................................18

PART 1
INTRODUCTION
Operation management is administration of business for having more approaches in
creating high level of efficiency possible within the organization. It can be also concerned with
converting materials along with the labour into products and services for maximize the profits of
an organization (Söderlund and Hansson,2021). Wilko is high street retail chain suppliers of
home wares and household goods. The product range such as cleaning products, health and
beauty products lines, pet products, kitchen and bathroom goods. The company also sells the
seasonal line including gardening products in summer, Christmas decoration and variety of toys
along with games. This report explain about the different roles and characterizes of leader and
manager. Also, examine athe roles of leader and function of manager applied by situation.
Furthermore, different theories, models and including leadership styles and also explain the key
approaches to operation management and the roles that leaders and manager play in organization.
Moreover, the importance and value of operation management for achieving the business
objectives plus factors within the business environment that have impact on operational
management and decision-making by leader and manager.

MAIN BODY
Introduction to organization management
Wilko boards have created their changes within retailer senior leadership team and
accdoring to that they are working with them for having their better relationship. The chief and
financial officer have spilt the role between them ongoing forwards (Wilko senior management
changes continue, 2019). Leaders in organization have adopted for making their business success
have introduced organization for becoming more digitally and have their main focused on
simplifying its leadership operation along with structure. Wilko has made the multiple changes to
its leadership structure for helping in adopting and progress more for their current challenges in
environment.
Role of leader and manager, the difference between the management and leadership.
Leaders in organization inspire, influences and guide other for participant in a common
effort for the organization. Role of leader in Wilko as they play important role at all levels of
function and getting more important to cooperation in formulation of plans and policies.
Representative the organization such as conference, meeting or seminars in Wilko. Also, has
main role in communicating the relationship of the enterprise to outside public. Leaders in Wilko
make the proper guide in supervising and communicating the employee the plans and policies of
the top management and secure about their cooperation in achieving the goals.
Manager in Wilko plays important role in developing the organization. Manager for
ensuring the daily functioning of various department. Staffing the employee expect their
manager, training to new employee and motivate staff along with this create an environment
where employee can easily work (Baldoni, 2019). The main role for manager interacts with
many outside people and developed the chain of command through which they can make their
high range of customer. On other hand, manager is one type of receiver and collector of
information about the Wilko in retailing market. Performing for taking decision and design and
initiate changes within the organization. Difference between management and leadership:
Management Leadership
Management in Wilko give the direction to
their employee for having their more
Leadership ask their employee about any
doubts and problem solving in organization.

development
Managers in Wilko have their more
subordinated while through which they can
easily ordinates with their working team
members.
Leaders have their more followers who
basically follow up their direction which have
been provided by them among the team
members (Tseng and Levy, 2019).
Manager have more good ideas about what to
do and how to do the things.
Leaders implement the good ideas which have
been given by the manager.
Situational Leadership and systems leadership with contingency role of leader and manager, the
difference between the management and leadership.
Leaders in organization inspire, influences and guide other for participant in a common
effort for the organization. Role of leader in Wilko as they play important role at all levels of
function and getting more important to cooperation in formulation of plans and policies.
Representative the organization such as conference, meeting or seminars in Wilko. Also, has
main role in communicating the relationship of the enterprise to outside public. Leaders in Wilko
make the proper guide in supervising and communicating the employee the plans and policies of
the top management and secure about their cooperation in achieving the goals.
Manager in Wilko plays important role in developing the organization. Manager for
ensuring the daily functioning of various department. Staffing the employee expect their
manager, training to new employee and motivate staff along with this create an environment
where employee can easily work (Baldoni, 2019). The main role for manager interacts with
many outside people and developed the chain of command through which they can make their
high range of customer. On other hand, manager is one type of receiver and collector of
information about the Wilko in retailing market. Performing for taking decision and design and
initiate changes within the organization. Difference between management and leadership:
Management Leadership
Management in Wilko give the direction to
their employee for having their more
development
Leadership ask their employee about any
doubts and problem solving in organization.
Managers in Wilko have their more Leaders have their more followers who

subordinated while through which they can
easily ordinates with their working team
members.
basically follow up their direction which have
been provided by them among the team
members (Tseng and Levy, 2019).
Manager have more good ideas about what to
do and how to do the things.
Leaders implement the good ideas which have
been given by the manager.
This leadership theory explain about those leaders which have different adaptation to
leadership styles according to the situations in development level of team members. It has proven
to be an effective and balanced way of leadership as it adapts to the requirement of the team and
provides organisation will proper benefits (Bosse, and et.al.,, 2017). Wilko which is a high street
retail chain suppliers of home wares and household goods, the product range are cleaning
products, health and beauty products lines, pet products, kitchen and bathroom goods. The
leaders of this company have adopted situational leadership for their business as it deals with
different kind of problems with different ways. Situational Leadership theory was established by
Paul Hersey and Ken Blanchard. They stated about four levels of this leadership.
Leader tells :
In this level of leadership the leader makes decisions and for doing so successfully, leader
encourages and motivates the team. Leader has to make sure about the instructions given to the
colleagues are understood by them. In this level it is important for the leader of Wilko company
to ensure that the team members know what they have been doing (Gaikwad, 2019). This enables
this leader to achieve success and also maintain better contact with the team members
maintaining motivation.
Leader sells :
At this level the leader provides constant feedback to its team. Also in this level leader
asks its team members for gathering informations to improve the new ideas which may be
contributed by leader in the project. With the help of questions which the leader asks the team a a
final decision is made.
Leader advices :
Facilitating and encouraging teammates is the best way of ensuring the best out of them.
Team members get guidance and motivation in this level of leadership. After reaching this stage

a leader provides the team with opportunities for discussing and exchanging views with different
perspectives in a collaborative process (Oyelude and Fadun,2020).
Leader Delegates :
This is a situation in which the level of leadership team members are experienced and
have good behaviour with perfect knowledge to roles and behaviour about the expectation of the
leader. This is the result of leaders explaining all the matter clearly to the team members. In this
level of leadership leader finds collogues ready for a handing over of responsibilities.
System leaderships are skills and capacities of an individual or organization for using
catalyse, enable and support of change in system levels. It is a combination of Collaborative
leadership and system insights (Bolden, Gulati and Edwards, 2019). This leadership theory was
developed by Dr Ian MacDonald. Wilko company has been seen using this leadership theory
because it uses the principles to human behaviour. This kind of leadership is required for
organization with large amount of staff members.
Strength and weaknesses of different approach to leadership
Contingency theory for an organization claims of not having any better way for
organizing a corporation for leading it to making decisions. Instead of that course of optimism to
actions which are contingent in situations which are either internal or external (Murschetz, P.C.,
2017). This theory was developed by Fred Fielder (1958). According to him the success of a
leader lies in finding out the perfect situation in which a team member will flourish. Strengths of
contingency theory are
Useful data:
This theory supplies data to organizations for developing profiles of leadership in human
resource planning. This is very important aspect for an organization such as wilko (Syapsan,
2019).
Equality :
Leaders are not expected to be equally effective in all situations in this theory. Thus, the
organisation considers the leaders in their optimum situations.
Power of prediction :
The power of predictions made by leader has been proved in this theory, making it the
type of theory which is effective only in particular context.

Some weaknesses of Contingency theory are
Complex :
Contingency theory has the most complex approach out of all the theories of leadership.
This theory provides solutions very simply but when it comes to practicality the process becomes
complex.
Reactive :
This theory is easily explained and understood by the management but some suggestions
made by this theory have consequences of which solutions are not shown. This makes the
handling of situation harder for the manager (Taylor, 2021)
Meaningless :
According to this theory actions of a manager depends on of the situation faced. This is
casual approach as it does not state a particular method rather is only understood in literal term
rather than managerial terms.
By comparing all the theories of leadership it can be concluded that none of the
leadership style is perfect for an organization the best style or theory is the combination of all the
theories in accordance to the organizational structure. In this way Wilko company can choose the
best way of leadership considering all the strengths and weaknesses of the available theories.
CONCLUSION
This report concludes the meaning of key operations for an organization and how it is
implemented. This project discusses the functions of the operations and identifies their roles and
responsibilities for managers in operational functions. Wilko managers are successful in
implementing this operational function which is concluded due to their immense success in the
market. With the help of this report the differences between managers and leaders are
established which shows that the managers of Wilko company do function as a leader also .
Roles of management and leadership is analysed in this project highlighting the different theories
and concept of leadership. This report states the strengths and weaknesses of the theories which
are explained in the project.
REFERENCES
Books and Journals

Baldoni, J., 2019. The Role of Leader-Manager [online]. Available through:
<https://www.amanet.org/articles/the-role-of-leader-manager/>
Bolden, R., Gulati, A. and Edwards, G., 2019. Mobilizing change in public services: insights
from a systems leadership development intervention. International Journal of Public
Administration.
Bosse, T. and et.al.,, 2017. Computational model-based design of leadership support based on
situational leadership theory. Simulation.93(7). pp.605-617.
Gaikwad, A.G., 2019. Significance of situational leadership style for improving effectiveness
and productivity of subordinates-A case study approach. International Journal of Research in
Social Sciences. 9(6). pp.125-131.
Murschetz, P.C., 2017. Connected TV: Conceptualizing the Fit Between Convergence and
Organizational Strategy Within a Contingency Theory Framework: The Case of Germany.
InMedia Convergence and Deconvergence (pp. 261-283). Palgrave Macmillan, Cham.
Online
Oyelude, O.O. and Fadun, T.A.,2020. Situational Leadership Style in Managing Conflicts in an
Organization: A Case of Nigerian Eagle Flour Mill.
Söderlund, C. and Hansson, M., 2021. A visual and rhetorical perspective on management
control systems. International Journal of Lean Six Sigma.
Syapsan, S., 2019. The effect of service quality, innovation towards competitive advantages and
sustainable economic growth: Marketing mix strategy as mediating variable.Benchmarking: An
International Journal. 26(4). pp.1336-1356.
Taylor, J.B., 2021. Simple monetary rules: many strengths and few weaknesses. European
Journal of Law and Economics, pp.1-17.
Tseng, S.T. and Levy, P.E., 2019. A multileSöderlundand Hansson, 2021vel leadership process
framework of performance management. Human Resource Management Review. 29(4).
p.100668.
Wilko senior management changes continue, 2019 [Online]. Available through:
<https://retailanalysis.igd.com/news/news-article/t/wilko-senior-management-changes-
continue-/i/20882>
Online
Zalani, R., 2019, Leadeship theories,[online]Available through:
<https://turnedtwenty.com/leadership-theories/>
PART 2
INTRODUCTION
Management areas concerning the designs and control of production process with re-
framing of business operations for production of goods and services is called management
operations. Certain key operations of management are supplying of goods and services, delivery

to those goods and services to the customers in a given time period and optimization of the
quality of goods or services. This report is the identification of key functions of operational
management and the roles of manager in these function. Operational functions can be
approached in different and more efficient manners which are discussed as approaches to
operational management.
MAIN BODY
P1. Role of leader and manager, the difference between the management and leadership.
Leaders in organization inspire, influences and guide other for participant in a common
effort for the organization. Role of leader in Wilko as they play important role at all levels of
function and getting more important to cooperation in formulation of plans and policies.
Representative the organization such as conference, meeting or seminars in Wilko. Also, has
main role in communicating the relationship of the enterprise to outside public. Leaders in Wilko
make the proper guide in supervising and communicating the employee the plans and policies of
the top management and secure about their cooperation in achieving the goals.
Manager in Wilko plays important role in developing the organization. Manager for
ensuring the daily functioning of various department. Staffing the employee expect their
manager, training to new employee and motivate staff along with this create an environment
where employee can easily work (Baldoni, 2019). The main role for manager interacts with
many outside people and developed the chain of command through which they can make their
high range of customer. On other hand, manager is one type of receiver and collector of
information about the Wilko in retailing market. Performing for taking decision and design and
initiate changes within the organization. Difference between management and leadership:
Management Leadership
Management in Wilko give the direction to
their employee for having their more
development
Leadership ask their employee about any
doubts and problem solving in organization.
Managers in Wilko have their more
subordinated while through which they can
easily ordinates with their working team
Leaders have their more followers who
basically follow up their direction which have
been provided by them among the team

members. members (Tseng and Levy, 2019).
Manager have more good ideas about what to
do and how to do the things.
Leaders implement the good ideas which have
been given by the manager.
P2. Manager's roles and responsibilities towards them
Roles and Responsibilities of manager in the key function of management operations are,
Human resource :
Managing of the human resources in an organization is key role of the manager because
the employees hired by the organization are working directly for creation of good and services
which are the most important of all resources of business.
Asset :
Management of the assets acquired by the company is the most essential responsibility of
the manager. Assets of an organization support the functions of operations in the company.
Optimum utilization of these assets in the best way possible is the responsibility of the manager.
Examples of such assets are buildings, facilities and stock (Keers and van Fenema, 2018).
Cost :
Management of cost of production and expense of other kind is the responsibility of the
manager. Reduction of cost indirectly results in the income of the company. Costs of an
organization can be reduced if operations in its management is efficient.
P3. Approaches to operational management
Operational management is controlling of production in business and its operations with
the most efficient way possible. Approaches to operational management are defined by four
theories in business process,
Six Sigma :
This is technique put together with other tools for improving process (Mcclay,2019). This
approach increases performance and decreases the variation of process leads to defect reduction
and improving profits (Österlund and Jens, 2019).
Lean Manufacturing :
This approach is the application of facilitation in daily improvement by preventing
problems in quality. This approach is better used for elimination of waste, cut costs, optimum
process and boosting innovative idea in the business.

Reconfigurable manufacturing systems :
Such an approach has been designed considering the rapid changes in structure and
hardware or software components. For achieving quick adjustments in the productive capacity
and functions, as a result of sudden change in market systems.
P4. Various management and leadership with key approaches operational management
Leader in organization seems to be not easy tasks because they need to play role model at
the same time with having various situation. Here are approaches of leadership from which
Wilko can improved business objective:
Innovative leadership:-
This leader feels the gap and make their entire range for working with having their
situation and go beyond the usual course of action. They are good for the organization and know
exactly what to work along with bring some more new ideas and vision to make their reality.
Authoritative leadership:-
Wilko leader in their approaches decide their goals and policies that must be needed to
achieve (Muralidharan and Pathak, 2018). Furthermore, control and direct activities without
having their meaningful participation in any other employee of the organization.
Transformational:-
While in working with modern trend social, it must be required for transformational
leader who would bring more meaningful and positive changes in the organization. Wilko has
make their leadership expect transformation on their teams even if other employee feel
uncomfortable and also believe that every employee can do their best.
Management in organization help them for their managing work offering people, values
and human wants has been attracted, business administration scholars and even more practising
managers. Here are some management approaches which help Wilko for achieving their
objectives-
The interpersonal behaviour approaches:-
This approaches in Wilko help employee for involving more things and done through
people while having their more managing work. This also seeks to solve problems by applying to
management and lays emphasis on the importance of leadership, motivation of people at work
and make their influences of working environment.
Contingency approaches:-

According to these approaches, there is no single way or best way for addressing a given
problem situation (Modern ApproachMuralidharanand Pathak2018es to Management, 2017).
This approaches in Wilko make their employee for dealing with different situation with using
various types of methods.
System approaches:-
In this sytem approaches it being related and interdependent elements forming a unitary
whole. Similarly, an organization is also viewed as system made up of various parts for forming
different department while each department is independent and speicfic for their developing
goals.
Operational management is controlling of production in business and its operations with
the most efficient way possible. Key approaches to operational management are defined by four
theories in business process,
Six Sigma :
This is technique put together with other tools for improving process (Mcclay,2019). This
approach increases performance and decreases the variation of process leads to defect reduction
and improving profits (Österlund and Jens, 2019).
Lean Manufacturing :
This approach is the application of facilitation in daily improvement by preventing
problems in quality. This approach is better used for elimination of waste, cut costs, optimum
process and boosting innovative idea in the business.
Reconfigurable manufacturing systems :
Such an approach has been designed considering the rapid changes in structure and
hardware or software components. For achieving quick adjustments in the productive capacity
and functions, as a result of sudden change in market systems.
P5. Importance of value of operations management
Management operations is process of undertaking the success of delivery of a particular
project in the company or business. These operations require functions for completion of their
motives. Key importances of these operations are,
Financing :

Utilization of organization's finance is essential in order to carry out all the major
functionalities of company (Neill, 2017). The necessary requirements for finance are creation of
goods and services for satisfying the needs of the customers.
Manages Operations :
Operations of a management controls the activities for converting the raw materials and
other resources into products and services in an organization with the help of planning,
organizing, directing and controlling. Operations required human efforts for satisfying the
demands of customers.
Planning strategies :
Strategies is the function of tactically planning the optimum utilization of resources for
gaining an advantage over its competition. These strategies are applied mostly to Supplies, sales,
capital and utilization of human resources.
Designing Products :
Innovation in the selling of product makes a huge difference in an organization. Product
designs are selected by operational manager incorporating innovative technologies for designing
the product according to the market trends. Customer of the present society are seen to be more
concerned about the quality rather than the quantity of the product.
Forecasting :
This function refers to the estimation process regarding occurrence of a future event.
Forecasting in operations is the estimation of demands of customers in the near future. Better the
forecasting in a company the better are the results of its operations.
Configuring Supply Chains :
Supply Chain Configuration has the motive of ensuring effective management by
monitoring activities with control over them in an organization. This function begin from supply
of goods to the completion of the final product and then completing the sale by customer
satisfaction.
Roles and Responsibilities of manager in the key function of management operations are,
Human resource :
Managing of the human resources in an organization is key role of the manager because
the employees hired by the organization are working directly for creation of good and services
which are the most important of all resources of business.

Asset :
Management of the assets acquired by the company is the most essential responsibility of
the manager. Assets of an organization support the functions of operations in the company.
Optimum utilization of these assets in the best way possible is the responsibility of the manager.
Examples of such assets are buildings, facilities and stock (Keers and van Fenema, 2018).
Cost :
Management of cost of production and expense of other kind is the responsibility of the
manager. Reduction of cost indirectly results in the income of the company. Costs of an
organization can be reduced if operations in its management is efficient.
P6. Business Environmental factors affecting decision of leaders and managers
External business environmental factors affect the managers decision in the following
ways,
Rate of Inflation :
Increase in inflation rates increases the prices or costs of all the resources of an
organization thus, managers and leaders have to make changes in prices while trying to reduce
the overall costs of production in the management operations.
Exchange rate fluctuations :
Just like inflation change in exchange rates of the country form other countries also gives
reasons for the manager to think about. If the exchange rates in a certain country in which the
company is doing business the manager might have to change prices in according to their
expenses (Hsieh, 2017).
Demographic Factors :
Change in demography of a country directly affects its business in both positive or
negative way. Managers and leaders need to analyse these factors for making the best use of the
opportunities. Change in demographical factors usually changes the demands of the customer's
satisfaction.
Labour Availability :
Employees are backbone of all organization but environmental factors sometime affect
the availability of employees which creates scarcity of employees thus making it more expensive
for the company to do so. In such cases leaders and managers need to make the most of the

available employees with the help of training, motivating and management skills (Nelson III,
2017).
Religious/Ethical :
These factors may or may not affect the decision-making of the managers, but when ever
these factors are essential to be considered resulting in influencing the decision of the managers
and leaders. These factors change according to the social culture of the country.
Recommendations for future improvements
For making their more development in organization as both internally and externally
environment as they are requirted to allow employee autonomy through which their employee
must be entered into workplace and do their job. This can found at higher level of autonomy and
making their huge sense of job satisfaction and well-being. Make the proper use of employee
feedback along with this help team member in reaching to their goals. On the other hand,
offerling too much time rto reach a goal it will not create the momentum needed to increase
employee productivity and make them more success (Xavier and et.al.,2017). Encouraged
relationship among co-workers along with the various department of the worker for maintaining
the proper relationship. Organize team building exercises as these are great waty for encoraging
people to work together. Meeting with employee it must be important and having something to
discuss with them or they need to ven about working place with problem. As work of manager to
help out their employee with better solution and also reduce the stress during meeting with
individuals or small groups.
CONCLUSION
From the above project it can be concluded that management operations is process of
undertaking the success of delivery of a particular project in the company or business. This
project also elaborates the functions of management operation. With the help of this project a
company can determine the external environmental factors which affect the decisions of
managers and leaders. In this project it can be concluded that being a leader in an organization is
not an easy tasks because they need to play role model at the same time with having various
situations. This project recommends relationship among co-workers along with the various
department of the worker for maintaining the proper relationship.

REFERENCES
Books and Journals
Hsieh, N.H., 2017. The responsibilities and role of business in relation to society: Back to
basics?. Business Ethics Quarterly.27(2). pp.293-314.
Keers, B.B. and van Fenema, P.C., 2018. Managing risks in public-private partnership formation
projects. International Journal of Project Management. 36(6). pp.861-875.
Muralidharan, E. and Pathak, S., 2018. Sustainability, transformational leadership, and social
entrepreneurship. Sustainability. 10(2). p.567.
Neill, M., 2017, April. An integrated approach to operational risk management–the role of
process safety management. InSPE Health, Safety, Security, Environment, & Social
Responsibility Conference-North America. Society of Petroleum Engineers.
Nelson III, K.E., 2017. Nurse manager perceptions of work overload and strategies to address
it. Nurse Leader.15(6). pp.406-408.
Österlund, J. and Jens, R., 2019. Sensemaking Operational Risk Manager: a qualitative study on
how to become successful as an operational risk manager in the Swedish financial
sector.
Xavier, A.F. And et.al., 2017. Systematic literature review of eco-innovation models:
Opportunities and recommendations for future research. Journal of cleaner
production. 149. pp.1278-1302.
Online
Mcclay, R.,2019, Operations Management Theory, [Online]. Available through:
<https://www.investopedia.com/ask/answers/050715/what-operations-management-
theory-and-how-can-it-help-business.asp>.
Modern Approaches to Management, 2017 [Online]. Aviable through:
<https://www.technofunc.com/index.php/leadership-skills-2/leadership-a-management/
item/modern-approaches-to-management>.