Roles and Characteristics of a Leader and a Manager

University
Operation and Management
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Date
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Lector’s Note

Operation and Management
Table of Contents
Task 1..........................................................................................................................................................3
Define and compare the different roles and characteristics of a leader and a manager................................3
Examine with examples how the role of a leader and the function of a manager is applied in different
situations within your organization..............................................................................................................4
Apply theories and models of leadership approach including situational leadership, systems leadership
and contingency in specific situations within your organization..................................................................6
Analyse and differentiate between the role of a leader and function of a manager by actually applying a
range of theories and concepts.....................................................................................................................7
Assess the strengths and weaknesses of different approaches to situations within the work environment...8
Critically analyse and evaluate the different theories and approaches to leadership in the given context....9
Task 2........................................................................................................................................................11
Explain the critical approaches to operations management and the role that leaders and managers play...11
Explain the importance and value of operations management in achieving business objectives................12
Assess the factors within the business environment that impact upon operational management and
decision-making by leaders and managers.................................................................................................13
Evaluate how leaders and managers can improve efficiencies of operational management to meet the
business objectives successfully................................................................................................................13
Critically evaluate application of operations management and factors that impact on the wider business
environment for your organisation............................................................................................................14
References.................................................................................................................................................16
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Operation and Management
Task 1
Define and compare the different roles and characteristics of a leader and a manager
Leader Manager
Roles
 Intelligent
 Honest
 Good, listen.
 Confident
 Faithful
 Well skilled communication
 Honest
 Trustworthy
Characteristics
 Transactional
 Transformational
 Autocratic
 Democratic
 Customer service
 Marketing
 Sales
 Production
Leader: a man who has a commitment to lead the organisation towards the achievement is
known as the leader. On the opposite side, the leader has the power and pace for settling on a
choice(Freeman, & Turner, 2009).
Manager: an individual has been chosen by the leader to deal with the operational exercises of a
particular branch of an organization is called a manager. Along with this part, unmistakable
managers have an individual role to play in an organization, for example, the showing boss
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Operation and Management
dependably concentrates on the elevating arranging how to move things and services in the
market.
Along these lines, the leaders of the organization need to manage all assistants of the
organization(Barr, & Barr, 2010). Starting now in the foreseeable future, different sorts of
theories and models of leadership move the leaders to lead the M&S at the second position in
fashion retailer industry of UK. Alongside that, a leader ought to know how to lead an
organization, and different sorts of leadership theories and models will be cleared up in this
response to legitimise the importance of leadership. Concerning word leader who holds the entire
notoriety of an organization(Bush, Bell, & Middlewood, 2010).
Examine with examples how the role of a leader and the function of a manager is applied in
different situations within your organization
In M&S, the leader and the manager both have an individual part to play to control and operate
activities. In this way, the bit of a manager is obliged the bit of an appropriate leader, however, is
enormous in a different circumstance. On the other hand, as a not as much as tried and true run,
an organization needs to face confliction worried with client advantage. Thus, the nature of the
thing does not meet the longing of the customer as appeared by the buyer's perspective. Along
these lines, the client puzzled with the thing, and in this particular case, the leader needs to give
attentive thought to the gathering strategy which is the key driver of customer dissatisfaction.
Along with this part, the leader of the organization needs to explore the substantial risks which
are made between the client’s prospect and the organization’s activity. In the wake of picking the
blame, the leader needs to choose it through taking important and well decision for the
organization(French, & Vince, 2009). Along these lines, the leaders may found that in light of
the absence of setting up the concentration towards the improvement. Like this, the leader may
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