Mark & Spencer Management Operations Essay
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Added on 2020-07-22
Mark & Spencer Management Operations Essay
Added on 2020-07-22
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MANAGEMENT ANDOPERATIONS
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Compare roles and characteristics of a leader and manager.............................................1TASK 2............................................................................................................................................3P2 Role of a leader and the function of a manager apply in different situational contexts....3P3 Different theories and model of approach.........................................................................5TASK 3............................................................................................................................................6P4 Key approaches to operations management and the role play of the managers and leaders.6P5 Importance and value of operations management in achieving business objectives........7TASK 4............................................................................................................................................8P6 Factors that impact upon operational management and decision making.........................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
INTRODUCTIONOperations management is necessary for every organisation for controlling activities ofbusiness houses so that they could be finish in limited span of time while using minimumresources in best possible manner (Introduction to Operations Management, 2017). Operationalactivities are main function of company in which it is dealing and they must be accomplishedefficiently because they will decide future expectations & opportunities of firm i.e. how longerorganization will work ahead (Bainton and et. al., 2011). Present report is based on Mark &Spencer which is a retail store and setup in UK. M&S founded by Micheal Marks & ThomasSpencer in near 1884 in London. Company have approx 979 stores in UK and 454 storesinternationally approximately. This assignment is going to highlight various roles and functionswhich are performed by manager and leader of firm. In this, there is a description about manyleadership theories. It is required for superior to take an adequate decision for company as thiswill help them to accomplish their targets within specific period of time. TASK 1P1 Compare roles and characteristics of a leader and managerLeadership is motivating, inspiring team and showcasing way to team to achieve companyobjectives.According to Books and et. al. (2015) Leadership is not only an inborn quality but also itcould be enhanced by developing some skills and capabilities that leads a dynamic, exciting andinspiring personality who guides, shows and let go others on path of desired level. Managementis proper administration of organizing, planning, controlling, delegating, commanding ofbusiness activities running in organization.According to Diabat and Govindan (2011) In earlier day's administration callednowadays management who sets targets and takes decision regarding other actions likecontrolling, commanding etc. of profit or non-profit business firm's achievement of objectives.Functions of management:Planning: It is fundamental aspect of M&S managers to take actions correctly andshowcase a way to its employees for accomplishment of their task assigned to them. Organising: Senior of company decides activities that are necessary to do in a proper wayand fulfill requirements regarding them.1
Directing and coordination: superiors of firm do proper direction of actions that anemployee has to take and coordinate with him time to time. Control: Managers of organisation controls westage of time, money and other resourcesof company (Books and et. al., 2016).Mintzberg's managerial roles:Interpersonal role: it concludes three points of managerial roles i.e. Figurehead, Leader &Liaison.Informational role: It includes next 3 aspect of roles i.e. monitoring, disseminator andspokesperson.Decisional role: Mintzberg's described his last four points of managerial roles in thissection i.e. Entrepreneur, Disturbance Handler, Resource allocator and Negotiator. Role of a Leader:Required at all levels- Leadership is required at top level in formulating strategy and inmiddle level in execution of that strategy.Representative of organization- Manager is face of enterprise because he has to facepublic on behalf of company.Integrates and reconciles personal goals with organizational goals- Leader is a personwho reconciles individual interest into firm's overall objectives (Hitt, Ireland andHoskisson, 2012). He solicits support- By personality traits for example intelligence, maturity, experienceetc. leader ensures co-ordination and support of subordinates. Function of Manager:Optimism- he creates future hope among employees which motivates them to workharder. It is called his optimism attitude. Confidence- it's key aspect of building image in eyes of subordinates that you are havingcapability of making good decisions. Flexibility- he or she must have some flexible nature according to changes happening inexternal environment.Self-motivation- manager should be self-motivated if he would be motivated then he willbe able to motivate others. Characteristics of Leader and manager: It can be stated as beneath:2
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