Management & Operations Theories
Added on 2020-10-22
17 Pages4535 Words349 Views
MANAGEMENT &OPERATIONS
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1P1 Comparing and contrasting various roles and characteristics of leader and manager...........1P 2 The role of a leader and the function of a manager apply in different situational contexts..3Functions and role of leaders and managers of Marks and Spencer are given below.................3P 3 Theories and models of approach, including situational leadership, System leadership andcontingency.................................................................................................................................4P 4 key approaches to operations management and role that leaders and manager...................6P 5 Importance and value of operations management in achieving Business objectives..........7P 6 Factors within the business environment that impact upon operational management anddecision-making by Leaders and managers................................................................................9CONCLUSION..............................................................................................................................10
INTRODUCTIONBusiness carry out various activities in work place in order to get desired results and earnprofits (Yoo, Sawyerr and Tan, 2015). Managers and leaders plays a crucial role in managingand controlling all the commercial procedures which are essential for company’s growth anddevelopment. Report describe about Marks and Spencer which is a retail organisation that deals withclothes and food items. Chosen firm puts its emphasis on providing superior services, in order tosatisfy customers requirements. The company has historically been an ideal retailer of “BritishQuality Goods.” In 1960 M&S established its first Asian store at Kabul, Afghanistan. Marks &Spencer introduced an online shopping service in 1999. It has headquartered at London, UnitedKingdom with revenue of 10.622 billion. Assignment covers the topic key approaches to operationsmanagement and role that leaders and manager perform. Importance and value of operations managementin achieving Business objectives.MAIN BODYP1 Comparing and contrasting various roles and characteristics of leader and managerLeader of Marks and Spencer is responsible for every action of their group, they are in asuperior position to dominate people those who are working under it. They give instructions andprovides them with guidelines about completing a task. Whereas, manager’s controls andmanages all operations of M&S which will result in enhancing productivity and profitability ofbusiness (Key differences between managers and leaders, 2017). They both play crucial role insuccess of the organisation, it serves as proper link between company and stakeholders. Thereare various roles and characteristics of leaders and manager that vary from each other.Basis Manger Leader DefinitionThey are focused about settinggoals and objective ofbusiness. Managers controlvarious circumstances ofbusiness to derive valuableoutput from it.Leaders encourage andmotivate their followers toachieve set goals and activelyparticipate in all activities ofbusiness. This is functionalteams which work together toaccomplish target.Personality styles Tend to be problem solver andIt is significant to have high1
provide individuals witheffective solutions to theirproblems (Vashneya andGupta, 2017). It focuses onaim and structures ofmanagement to assure that allcommercial activity take placein a systematic manner.imagination skill to have agreat vision which willincrease profits. Theyencourage team members byassigning them with specifictask and challengingindividuals to take risk.Oriented Managers are focused aboutcompletion of task withinprescribe time frame witheffective utilisation ofresources.Leaders motivate followersand look after their needs andrequirements so it can be saidthat they are people oriented.Approaches to task They develop strategies andpolicies and apply combinationof different ideas to assuresmooth working of business.They select individuals forperforming a task on the basisof capabilities this will lead tosuccess and increase overallprofits.Critically evaluate businessproblems and provide themwith effective solution on thebasis of knowledge andexperience they have (Uhl, andGollenia, 2016). Theymotivate team members andare concerned about solvingproblems and performeffectively.Risk It follows proper guidelinesand strategies so there areminimum chances of risk andtask is accomplished in adesired way.Probability of risk is maximumas leader try implementingnew techniques and strategiesaccording to various situations.Systematic hierarchy Formal authority, it deliversinformation using systematichierarchy in order to minimiseThey adopt informal way ofcommunication as their mainobjective is influencing and2
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