Management and Organizational Behaviour

MANAGEMENT AND
ORGANIZATIONAL
BEHAVIOUR

Table of Contents
MAIN BODY...................................................................................................................................3
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

MAIN BODY
1.
The whole study is being revolved around hotel Damson Dene which is a three- star hotel
in Lake District. Here the staff of hotel tries to make and keep customers coming to hotel happy
and satisfied. This is of utmost importance as this will attract more consumers to come to the
place and this will increase profitability of hotel to a great extent (Alos-Simo, Verdu-Jover and
Gomez-Gras, 2017). Under this manager of hotel Wayne Bartholomew was very effective and
was very good in managing performance of hotel in effective and growing manner. In the present
case of Hotel, manager was having an assistant named Amos who was very enthusiastic. The
manager Wayne was very effective in leading management of whole hotel in such a manner that
this resulted in increase in hotel goodwill and market share. The manager Wayne was an
effective leader as he possessed all qualities of being a good leader. The major quality which was
present was effective ability to delegate all work to other people. This is the most important
quality which makes a good leader and because of this Wayne was able to manage hotel in very
good and effective manner (Kelley and Gravina, 2018). The critical profile of manager of
Damson Dene is discussed in following part
The performance of manager Wayne was very effective as he was in a condition of
managing all process within hotel whether be it greeting consumer, taking care of need of
consumers, management within hotel and many other activities. Wayne was very keen and
involved in his working and was very passionate towards the study. Even if any person is not
present to do a specific task then he himself complete that work even the work is of cleaning. As
per the video and case of Wayne it was identified that when his assistant was not able to do a
task of cleaning he himself did it and showed his assistant that how the work is completed. With
the working pattern of Wayne, it can be stated that he uses the transformational leadership style.
The major reason for this is that this is a type of leadership which states that leader is a person
who inspires the followers of them in the direction of attaining vision and mission of work which
needs to be completed (do Nascimento, Porto and Kwantes, 2018).
Under this type of leadership, the leader is also treated as the role model. The major
reason underlying this fact is that when the leader is working in good manner then it will

definitely attract other people. The followers of leader will like to copy the leader as they will
like the way leader is working and will try to develop themselves in the manner in which leader
is working. The major benefit which is present for Wayne in using transformation leadership is
that this result in decrease in employee turnover (Ribeiro, Yücel and Gomes, 2018). The major
reason underlying this fact is that when leader is supportive then employees under them will be
more comfortable and will like to work with leader.
Thus, they will be motivated to work in more effective manner and will not leave the
organization (Zoogah, 2018). Even, if leader is supportive then employees can freely
communicate with the leader in any problem or issues being encountered by the employees in
working. Further the employees will be more comfortable if the leader will be more effective in
managing and taking care of the employees and their well- being.
The major reason underlying the use of transformational leadership is that this is very
assistive in managing the performance of employees within the hotel. This is particularly because
of the reason that this reduces the cost of turnover of employees as well. For this the main reason
is that when employees will not leave the company frequently then hotel will not have to recruit
more of the employees (Qi and Chau, 2018). Thus, cost of recruiting will not be there. Further if
new employees had been hired then training and induction and orientation will be provided to the
new employees which will also include additional cost. Another major reason for which Wayne
is using the transformational leadership style is that this style assist leader in implementing any
change in very effective manner.
The major reason underlying this fact is that when any change is present in external
environment then at that time many employees resist to adapt to the changes. But if leader is
effective then they can make the employees understand benefits and importance of adapting
these changes (Kumari and Thapliyal, 2017). Further, as the leader is very effective and keen
towards betterment of the employees and their career and this influences employees to adapt to
the changes. In addition to this when the leader of hotel is very supportive then if leader will say
then employees will work in better manner.
Along with this when Wayne makes use of the transformational leadership then
employees feel more motivated. The reason underlying this fact is that when the employees have
any problem in their working then can interact with Wayne without any hesitation (Pham, Pham
and Pham, 2016). Thus, this motivates the employees that if they will encounter any issue or