Management and Organizational Behaviour

This study material explores the concepts of management and organizational behaviour, focusing on effective leadership, transformational leadership, and team building theories. It discusses the role of a manager in managing the performance of a hotel and the importance of an effective manager in attracting and satisfying customers. The study also highlights the benefits of transformational leadership in reducing employee turnover and implementing change. Additionally, it examines the Tuckman Team building theory and the Belbin team working theory as tools for improving team performance. Access solved assignments, essays, and dissertations on management and organizational behaviour at Desklib.

MANAGEMENT AND
ORGANIZATIONAL
BEHAVIOUR

Table of Contents
MAIN BODY...................................................................................................................................3
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

MAIN BODY
1.
The whole study is being revolved around hotel Damson Dene which is a three- star hotel
in Lake District. Here the staff of hotel tries to make and keep customers coming to hotel happy
and satisfied. This is of utmost importance as this will attract more consumers to come to the
place and this will increase profitability of hotel to a great extent (Alos-Simo, Verdu-Jover and
Gomez-Gras, 2017). Under this manager of hotel Wayne Bartholomew was very effective and
was very good in managing performance of hotel in effective and growing manner. In the present
case of Hotel, manager was having an assistant named Amos who was very enthusiastic. The
manager Wayne was very effective in leading management of whole hotel in such a manner that
this resulted in increase in hotel goodwill and market share. The manager Wayne was an
effective leader as he possessed all qualities of being a good leader. The major quality which was
present was effective ability to delegate all work to other people. This is the most important
quality which makes a good leader and because of this Wayne was able to manage hotel in very
good and effective manner (Kelley and Gravina, 2018). The critical profile of manager of
Damson Dene is discussed in following part
The performance of manager Wayne was very effective as he was in a condition of
managing all process within hotel whether be it greeting consumer, taking care of need of
consumers, management within hotel and many other activities. Wayne was very keen and
involved in his working and was very passionate towards the study. Even if any person is not
present to do a specific task then he himself complete that work even the work is of cleaning. As
per the video and case of Wayne it was identified that when his assistant was not able to do a
task of cleaning he himself did it and showed his assistant that how the work is completed. With
the working pattern of Wayne, it can be stated that he uses the transformational leadership style.
The major reason for this is that this is a type of leadership which states that leader is a person
who inspires the followers of them in the direction of attaining vision and mission of work which
needs to be completed (do Nascimento, Porto and Kwantes, 2018).
Under this type of leadership, the leader is also treated as the role model. The major
reason underlying this fact is that when the leader is working in good manner then it will

definitely attract other people. The followers of leader will like to copy the leader as they will
like the way leader is working and will try to develop themselves in the manner in which leader
is working. The major benefit which is present for Wayne in using transformation leadership is
that this result in decrease in employee turnover (Ribeiro, Yücel and Gomes, 2018). The major
reason underlying this fact is that when leader is supportive then employees under them will be
more comfortable and will like to work with leader.
Thus, they will be motivated to work in more effective manner and will not leave the
organization (Zoogah, 2018). Even, if leader is supportive then employees can freely
communicate with the leader in any problem or issues being encountered by the employees in
working. Further the employees will be more comfortable if the leader will be more effective in
managing and taking care of the employees and their well- being.
The major reason underlying the use of transformational leadership is that this is very
assistive in managing the performance of employees within the hotel. This is particularly because
of the reason that this reduces the cost of turnover of employees as well. For this the main reason
is that when employees will not leave the company frequently then hotel will not have to recruit
more of the employees (Qi and Chau, 2018). Thus, cost of recruiting will not be there. Further if
new employees had been hired then training and induction and orientation will be provided to the
new employees which will also include additional cost. Another major reason for which Wayne
is using the transformational leadership style is that this style assist leader in implementing any
change in very effective manner.
The major reason underlying this fact is that when any change is present in external
environment then at that time many employees resist to adapt to the changes. But if leader is
effective then they can make the employees understand benefits and importance of adapting
these changes (Kumari and Thapliyal, 2017). Further, as the leader is very effective and keen
towards betterment of the employees and their career and this influences employees to adapt to
the changes. In addition to this when the leader of hotel is very supportive then if leader will say
then employees will work in better manner.
Along with this when Wayne makes use of the transformational leadership then
employees feel more motivated. The reason underlying this fact is that when the employees have
any problem in their working then can interact with Wayne without any hesitation (Pham, Pham
and Pham, 2016). Thus, this motivates the employees that if they will encounter any issue or

difficulty in managing performance or their work then Wayne is always present in helping them
(Alatawi, 2017).
Like for example in the video as well at some point of time Wayne was explaining his
assistant some measures relating to health and safety at the workplace as he was not able to
manage the work in effective manner. In this Wayne was giving personal training to his assistant
and this present the fact that performance of Wayne as a manager is very effective in managing
the performance of hotel and other staff and employees as well (Vasilaki and et.al., 2016). He
was a person who did not think that any work is small or big and do any type of work. In one
instance, during the video it was seen that assistant of Wayne was ordered to take the chair to
some other place and for this he made a stack of all chair and tried to took it to other place. But
as the chair were piled up so assistant was not able to manage to take the chairs. So in this
situation Wayne helped his assistant in managing the situation.
Under this situation Wayne helped his assistant in managing this situation and here
Wayne provided their special advice to assistant in managing this situation (Ghosh, 2017). Here
Wayne tried to manage the situation and for this he advised assistant to limit the number of
chairs in a stack and then try to move it from one place to another. This was assistive to the
assistant of Wayne as with proper guidance of manager he was able to manage his performance
in much better manner.
Hence, it can be stated that manager Wayne was very helpful and assistive to all its
employees and was able to manage the performance in very good and better manner (Li, and
et.al., 2019). For the overall performance of company, it is very important for the company to
have an effective manager. This is essential because of the reason that if manager will not be
good then they will not be in a position to manage the overall working of the company. Thus, if
effective manager will not be there then this will have a negative impact over the working of the
company. For this it is very essential for the company in managing its performance and
consumer coming to the hotel. In addition to this effective manager is essential for the hotel
because there are many different types of people who come to the place and for their
management it is very essential that they are able to manage the consumer coming to the place.
For instance, in the video it was seen that a couple came to the hotel and the male was
interested in proposing to the female coming with him (Gravina, Sleiman and Matey, 2019). In
this situation as well Wayne helped the consumer by arranging all the requirements for the

proposal to be made by the person. Hence, for this the consumer was happy as he was able to
manage a good date for the couple and this increased the value and goodwill of the hotel among
the consumer coming to the place (Susilo, 2018). With addition to this the manager was able to
make the consumer satisfied coming to the place and this maintained a goodwill and good image
in the market share so that it can have a competitive advantage.
Along with this the manager Wayne was having an ability to connect with the consumer.
This is the most important skill or attribute for the manager of Wayne as if they will have the
ability to connect to consumer emotionally then they will be able to manage the consumer in
more effective and efficient manner so that they can understand the requirement of consumer and
cater to the need of consumers (Amankwaa, Gyensare and Susomrith, 2019).
Wayne can fundamentally improve his people management skills by focusing onto
integration of various new team working goals where parameters of varied new team working
theories can be implemented for generating fundamental goals strategically forming wide
efficiency. Team working theories will be analysing how team as visionary enables to focus onto
new working standards, establishes governing strengths among employees working scenarios
and for technically developing wider new working efficacy within longer time period among
management (Podsakoff, MacKenzie, and Podsakoff, 2018).
2.
Tuckman Team building theory: This team building theory focuses onto bringing on
development forming, storming, norming and performing and adjourning various new paradigm
where there are stages focusing onto building various strategic thinking as enhancing their
thinking skills and building cooperative working structure. Wayne has to focus onto these stages
within conducting proper effective management within varied team working aspects where
forming is focused to being selected skilled people under one business framework within
company goals (Mahajan, 2019). Storming signifies that employees within groups should be
given proper advanced training for gaining wider innovative ideas and higher creativity thinking
parameters and norming also further focuses onto building new domains which further generate
new fundamental growth structure. Norming is an important aspect to keep vision motivated and
also to fundamentally grow as leader sets vision.

Performing and adjourning has been recognised to be also widely important where Wayne needs
to focus onto integration of innovation and diversity standards for gaining functional scope
(Laksamana, Pamelasari and Wusqo, 2020).
Belebin Team working theory
The Belbin team working theory i understood as one of the most developing new team
building theory which has categorised working parameters of working efficiency among
employees in teams where Wayne can vitally bring on focus onto wider domains within working
standards in company performance scenarios. This theory explains that resource investigator,
team worker, coordinator , plant, monitor evaluator, specialists, sharper and implementer are the
various team roles which enable functional working synergy onto wider domains (Wilder and
et.al., 2019). Wayne team management skills are weak where time management, cooperative
working avenues are weak which has developed high chaos within working parameters among
company goals which fundamentally also reduced variably higher stability among workforce.
This can be understood that Wayne has to employ resource investigator by strategic
planning the team worker, coordinator and monitor to keep all services planed widely onto
various levels. This theory also keenly develops wide goals and new structured planning
avenues by analysing how new keen activities can be planned among management and train
employees as per their set roles and structurally also develop wider levels among working goals
(MacIntosh, and Burton, L., 2018).
This can be understood as fundamentally also integral aspect which enhances wider
technical efficiency within longer run and to potentially also keenly evolve new innovation
among wider team development parameters for leveraging new working synergy. Wayne as
entrepreneur need to improve his leadership skills also among company functional levels as
working innovation should be significantly developed, motivation and proper communication
should be built for yielding wider new technical goals and to potentially also form stronger
working efficiency (ELLIS, 2020).
CONCLUSION
From the above study it is concluded that use of effective management and leadership role is
very essential for success of business. With hep of above study it was evaluated that if leader will
effective then the business will run in better manner. But in contrast if the leader is not effective
then this will have a great impact upon working and profitability of company. Hence, for this use

of transformational leadership is effective as this will assist manager in managing operations of
hotel in much effective manner. The working of manager need to be effective as other employees
treat leader as a role model and what leader do employees will also follow. Hence, leader has to
take their decisions wisely.

REFERENCES
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