Report on Management and Organizational Behavior at G K Travel Service

This report provides an analysis of management and organizational behavior within the context of G K Travel Service. It comprises three key elements: a reflective diary detailing 14 days of work-based experience, a feedback form assessing the student's skills and capabilities as observed by a mentor, and an identification of a significant organizational problem – the autocratic management style. The report explores the impact of this style on various stakeholders, including the organization, customers, employees, and the student. Furthermore, it suggests the application of classical management theory, specifically Henri Fayol's 14 principles, to address the identified issues and improve overall organizational effectiveness. The report highlights the benefits of applying principles such as division of work, authority, discipline, and unity of command to foster a more collaborative and productive work environment.

Management And
Organisational
Behaviour

Table of Contents
INTRODUCTION ..........................................................................................................................1
Element 1.........................................................................................................................................1
Reflective Diary on work based Experience...............................................................................1
Element 2.........................................................................................................................................3
Feedback Form ...........................................................................................................................3
Element 3.........................................................................................................................................5
Identification of problem within the organisation and its affected by different people .............5
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Management is identify as an effective process which involve planning, staffing,
organizing, controlling and directing human efforts in order to accomplish stated objectives and
goals in an organisation (Operations Management, 2014). Organisational behaviour is define as a
study of human attitudes, performance and behaviour in enterprise. This report is based on G K
travel service located in Bradford on Manningham lane. This assignment include three elements
which are cover reflective diary on work related experience, feedback form and identification of
issues within the enterprise which is affected by various people.
Element 1
Reflective Diary on work based Experience
Dairy on my work based experience is based on 14 days. These are identify my
experience and knowledge in the G K travel service related to my work (Bissell and Dolan,
2012). These are determine as below:
Days Experience
Day 1: In First day of my in the G K travel service
organisation is very boring because there is not
attraction with other staff members.
Day 2: In second day experience in the organisation is
good as compared to first day because in
during the day I work with full dedication. So
that I am full busy in this day.
Day 3: In third day, my Mentor allot work for me and
give deadline for complete this. So that I
observe the management skill of managers and
other team member.
Day 4: In during day 4, I am increase of management
skill which is good for me and business to
increase personal and organisational goals.
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Day 5: In fifth day, I am capable to manage my work
and activity effectively and accordingly. It help
me to maximise my performance level in the
enterprise.
Day 6: In during this day, I managed my work so that
I am communicate with all junior employees
regarding achievement of long term objectives
and targets.
Day 7: In seventh day, I am capable to to attract large
number of the customers towards travelling
services. So it define my attractiveness
capability which support to maximise my
personal goals and objectives in the enterprise.
Day 8: In this day, a will render different services and
products to the customers so that it support me
to increase sales and revenues of the company
in given time period.
Day 9: In during this day, I have lot of work, which is
not good for me to manage all workers in an
easy manner. So in this reduce my confidence
level. In order to overcome this, I will join
training and learning secession which help to
maintain all work and activity easily.
Day 10: In this day, I have different roles and
responsibility because managers of the
company is not come and all duties are
assigned me to motivate other staff members in
order to increase sales and revenues of the
company.
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Day 11: In this day, I am responsible for rendering
training and development to junior staff
members. Further, they are trained to easily
maintain work environment which help them
to attract million number of the visitors.
Day 12: My experience level in this day is more
fabulous because, my senior authority are
provide awards and incentives for me as per
my skills and knowledge.
Day 13: In this day workload is much high which
decrease my confidence level. So in this I
should try to leave this company and join other
industry.
Day 14: It is last day of my working, in this all staff
members are provide gifts, cards for me. I
asked my day 1 to day 13 experience to all
members.
Element 2
Feedback Form
It is very important and essential for me because in this my mentor observe my skills and
capabilities (Burrell and Morgan, 2017). Work based Mentor feedback form which are determine
as below:
Questions Answer and Comment
Does your mentee complete 100% attendance? Yes
What are the main area where your mentee has
improved most?
In the G K travel service, my mentee has
improved their skill and knowledge when
attracting large number of the customers in an
easy and effective way.
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What are the key area where your mentee fall
to learn according to expectation?
In order to manage all team work in an
effective and proper manner, my mentee not
capable to maintain this. So it is a fall are of
my mentee.
Does your mentee complete minimum of 70
hours?
Yes
What will be your advice to your mentee for
his future career development and growth?
In this my advise is to attain different training
and learning secession with motive to
maximise their skills and knowledge on
particular mater. Another advise is to work
with full dedication and efforts which help
them to maximise their personal and
professional goals and objectives in given time
period.
Do you think that mentoring has helped you in
any way?
Yes; my mentor is support me in different
situations like to deal with complex situation,
attract large number of the customers and
many other conditions. This will help to
increase my confidence and motivation level
which move to accomplish predetermined
targets.
What was the best thing about being a mentee? One of the best think which is take by mentee
is to coordinate and manage all work in easily
and with full dedication.
Is there anything you would change about the
learning mentor programme?
Yes; there are different parts where my mentor
change training and learning programs in an
effective and proper manner. In which they try
to conduct seminar and group discussion where
I learn more and easily deal with customers
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effectively.
Do you get on any better with your mentor and
other managers?
Yes, I will get more better with my other
managers because as compare to my mentee,
manager easily enhance my communication
and management skill which is good for me to
achieve my probational and personal goal
easily.
Does your mentee increase their skills? Yes; my mentee has different ability and
knowledge to maximise my work based
experience and skills. It is helpful for me to
easily achieve long term goals and objectives
in short duration.
Element 3
Identification of problem within the organisation and its affected by different people
G K travel service Ltd., this business render different types of services related to travel,
booking ticket, provide transportation services to the tourist. In the organisation I am work with
the aim of increasing my skills and knowledge on particular matter. But there are one of the main
problem is management style which is overcome with the use management theory. Autocratic is
one of the main issue related to management style (Chiboiwa, Chipunza and Samuel, 2011). It
plays an essential role and duty in the business environment in which manger often create a
management style in order to run their business operations and mange employees effectively.
This style relies on an individual to make better decisions in an enterprise. But in G K travel
service Ltd., management style create a issue on personal and organisational issues in a negative
manner. In this manager makes an effective decisions bilaterally, and without respect for even
the most experienced and talented subordinates (ARI, 2010). In this style, manager only make
decision, they never involve their employees in this so that confidence level of the workforce is
automatically decreased. There are different issues related to the Autocratic management styles
which are determined as below:
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Maximise work Burden: Autocratic style is not good for the business organisation in order to
increase their sales and revenues. In this, manager has full responsibility for group review and
decision of team work (Christina and et. al., 2014). Under this situation, autocratic manager are
highly busy, it can lead to work burden and high stress. It is highly effected on my performance
and productivity in an effective and efficient manner.
This style is effected by different peoples like organisation, customers, employees and me
in various ways. These are determine as below:
Effected by organisation: Autocratic style is highly effects on the business performance
and its profitability. In this style only manager take a decision, He is not concern with their
junior members which result is maximisation in employees turnover. So that lack of number in
workers, G K travel service Ltd can not improve their effectiveness and performance in
competitive marketplace.
Impacted by Customers: Due to lack of employees, business entity is not capable to deals
with large number of customers in proper manner. So that it can reduce loyalty of customers in
the company (Dartey-Baah and Amoako, 2011). In cause of Autocratic style, customers are also
impacted in different way like to chosen travel services.
Effected by employees: Autocratic management style is also impact on the employees in
way to gain more knowledge and skill. It is highly effect on the employees motivation which
result is lower productivity and profitability. It also effect on accomplishing predetermined
objectives of themselves.
Impacted by myself: Autocratic management style is also reduce my confidence and
performance level in negative manner (Dobrow, 2013). In this I has no right to make any kind of
decision related to achievement of personal and professional goal.
In order to solve this issues, business manager of the G K travel service Ltd apply
management theory which help to achieve long term goals and objectives. One of the best and
foremost style of management is classical theory which includes 14 principles of Henri Fayol.
These theory is highly beneficial and important for the organisation to easily solve above issue in
effectively. Different aspects which are includes in this theory are determine as below:
Division of work: It is the role of manager is to allot work to each and every group as per
the ability and skills of employees.
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Authority: In this business organisation should provide authority and power to each and
every group. So that they are able t make an effective decision regarding achievement of
personal and organisation goals.
Discipline: It also help the organisation to make discipline which help to work with
effectively. Autocratic manager is only take a decision which is not good for the entire workforce
so it can create conflict between all workers (Francis, O’Connor and Curran, 2012). So in this
manage should try to coordinate all employees with each other and increase its performance
level.
Unity of command: It is important to the manger make coordination and corporation
between all workforce which help to make long lasting relationship between them.
Unity of direction: In this role of manager is to direct and guide their entire workforce for
accomplishment of long term goals.
Subordination of individual interests to the general interest: In this manager should try
to fulfil basic needs and wants of the individual which turn to improve their effectiveness in
marketplace.
Remuneration: It is another aspect of the classical management theory, in this
administrator of the organisation should try to provide fair remuneration and salary to employees
as per its work and performance (Mendis, Muttaqi and Perera, 2014).
Centralisation: It is important part of theory which is highly demand on business size
and employees quality. So in this manager should provide proper training program to the
employees.
Scalar chain: It is the role of top to bottom manager is to manage all work and activities
in proper manner. So that it can reduce issue related to autocratic style (Nakayama and Bucks,
2012).
Order Equity: In order to overcome such kind of problem in the organisation, manager
should place right employees at accurate place.
Stability of tenure of personnel: Under this, workers requirement to be provided time in
order to place into their right job. So it is essential for them to give motivation to the employees.
Initiative: Within the limits of discipline and authority, entire level of staff members
should be pleased to show initiative (Shuxin, 2011). In order to reduce autocratic management
style related issues in the organisation, manager should try to develop an effective atmospheres.
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Esprit de corps: One of the great strength of the organisation is Harmony which is
essential to encourage teamwork. So it can reduce burden of work from the workers.
CONCLUSION
From the above mentioned report, it can be concluded that management is one of the best
part of the organisation as well as individual to increase their performance. Organisational
behaviour is also beneficial for the people because it identify its performance and attitudes in the
organisation. There are mainly one issues which are effected by different people who are
working in the organisation and individual in a direct and indirect manner.
REFERENCES
Books and Journals
ARI, E., 2010. Organisational behaviour.
Bissell, G. and Dolan, P., 2012. Organisational behaviour for social work. Policy Press.
Burrell, G. and Morgan, G., 2017. Sociological paradigms and organisational analysis:
Elements of the sociology of corporate life. Routledge.
Chiboiwa, M. W., Chipunza, C. and Samuel, M. O., 2011. Evaluation of job satisfaction and
organisational citizenship behaviour: Case study of selected organisations in
Zimbabwe. African Journal of Business Management. 5(7). p.2910.
Christina, S. and et. al., 2014. How organisational behaviour and attitudes can impact building
energy use in the UK retail environment: a theoretical framework. Architectural
Engineering and Design Management. 10(1-2). pp.164-179.
Dartey-Baah, K. and Amoako, G. K., 2011. Application of Frederick Herzberg's Two-Factor
theory in assessing and understanding employee motivation at work: a Ghanaian
Perspective. European Journal of Business and Management. 3(9). pp.1-8.
Dobrow, S. R., 2013. Dynamics of calling: A longitudinal study of musicians. Journal of
organizational behavior. 34(4). pp.431-452.
Francis, J. J., O’Connor, D. and Curran, J., 2012. Theories of behaviour change synthesised into
a set of theoretical groupings: introducing a thematic series on the theoretical domains
framework. Implementation Science. 7(1). p.35.
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