Management: Putting theory into practice - Desklib

This report discusses management tools and techniques to motivate employees, strategies to resolve conflicts in teams, and appropriate leadership approach to overcome certain issues raised in the firm. The report is based on KFC, a multinational fast food restaurant chain. It also includes theories of motivation and conflict resolution strategies. Subject: Management, Course Code: NA, Course Name: NA, College/University: NA

Management: Putting
theory into practice

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Tools and techniques to motivate employees in an organization................................................3
Strategies that will help to resolve conflicts in teams..................................................................6
Leadership approach....................................................................................................................7
CONCLUSION................................................................................................................................8
REFERNCES:..................................................................................................................................9
Books and Journals:.....................................................................................................................9

INTRODUCTION
Management refers to a process of planning, organizing, directing and controlling all the
resources of company such as human resources, physical resources or financial resources in
order to accomplishing certain business goals in an effective and efficient way. Efficiency in
organizational management explains the completion of activities in right manner and at minimal
costs. While efficiency in organizational management refers to the completion of activities
within the certain time limits with tangible outcomes. The company which is taken for this report
is KFC that is a multinational fast food restaurant chain. The full name of the organization is
Kentucky Fried Chicken. It is a American based company founded in 1930. It has a worldwide
operation in more than 150 countries. It is highly known for pressure fried chicken pieces. The
report will outline some management tools and techniques to motivate employees. It will also
discuss the strategies to resolve conflicts in the firm. Lastly, it will suggest an appropriate
leadership approach to overcome certain issues raised in the firm.
TASK
Tools and techniques to motivate employees in an organization.
Motivation is the most fundamental factor that is concerned by the managers to
encourage individuals in the company to deliver best performance and contribute in reaching the
business goals. A strong and positive motivation will enable in the best results of workers but
negative motivation can reduce their performance.
Tools and techniques of motivation:
Motivation can be done internally and externally in both ways so that workers can
contribute to productivity, satisfied with their job and contribute to tasks. In case of KFC, with
the help of following tools and techniques, the employees can be motivated:
Techniques: Learning incentives: It is an effective method to motivate employees by giving them an
opportunity to get more learning which results in the workplace improvement and
increased profitability. Learning incentives can come in multiple methods such as online
courses, student loan reimbursements, flexible schedules and many more.

 Perks (PTO, childcare and services): Workers perks and benefits are the part of
compensation packages. It has become mandatory and standard to provide benefits such
as paid time off, health insurance and flexibility.
Tools: Kudos: It is a great tool that facilitates opportunities for worker to worker feedback,
employer to worker feedback and customizable badges. TINYpulse: It enables to pinpoint issues in workplace.
Theories of Motivation:
Maslow theory of motivation:
It is the most common motivation theory that suggests that individuals are motivated to
fulfil five general needs. In case of KFC, these are discussed below:
 Physiological needs: These are the basic requirements such as air, water, food, sleep,
clothing, shelter and so on,
 Safety needs: It consists protection from threats, dangers or deprivation which means that
employees need secure employment.
 Love and belongingness: The need for friendship, association, affiliation and many more. Self-esteem needs: Workers need recognition and respect. Self-actualization needs: There is need for personal development, fun and creative work.
It is the highest need among all in the pyramid.

It has been suggested that the leader must analyse at what level their employees are at
present and seek out to support to fulfil such certain needs and accordingly move towards them.
McClelland’s theory of needs:
This theory suggests that there are three motivating drivers which do not depend on the
age or gender. These are as follows: Achievement: Employees desires to demonstrate own competencies in the workplace.
Such people likes to prefers projects that serve personal responsibility and outcomes are
dependent on their individual efforts. Affiliation: A need for belonging, love and social acceptance. Employees are motivated
by being accepted and liked by others. Power: A need for controlling others’ work as well as own. Employees with such desire
exercise power and sway over others. They aspire for position and authority in the firm.

Strategies that will help to resolve conflicts in teams.
Conflict management refers to the procedure of limiting the negative facets of conflict
and rising the positive facets of conflict. The key purpose is to improve the learning and team
results, including performance and effectiveness in a workplace setting. In case of KFC, it has
been found in Component 1 that the company is facing major issues such as lack of motivation,
low employee retention rate, cultural issues and increasing conflicts among team members due to
which company suffers a lot and its productivity fall down. The following are some conflict
resolution strategies that will help KFC to overcome such issues:
 Clarify what is the source of conflict: The first thing in the conflict resolution is to
clarify the source of issue. Defining the reason will enable managers to realise the
situation. Also, he will be able to satisfy both parties. It must be asked about the unmet
requirements from both sides. Moreover, it is fundamental to warranty mutual
understanding.
 Listen carefully: In order to resolve conflicts in the company, it is very important to
provide full attention to the member who is telling his problems. It is not good to
interrupt the other person while involving the conflict resolution. It is very essential to

clarify everything from both parties to solve their problems. It helps to provide balanced
solution so that both persons can be satisfied.
 Provide guidance: In a leadership position, the leader must not take sides ever. It is
important to know that the person who is at leadership position is simply to help team
members and work out on their issues. He must be able to guide in an effective manner
and provide relevant suggestions so that both parties can work after the meeting.
 Investigate the situation: Listening is not enough to resolve conflicts but investigate the
case and take relevant time is also important. The manager must not prejudge on the
basis of the listening but digging deeper into is also vital in order to find out more about
the involved parties, happenings, issues and how individuals are feelings. Summarizing
statements and repeating them back can be impactful to resolve issues.
Leadership approach.
Leadership relates to an ability or art of motivating a team to act towards attaining a
shared goal. In a workplace setting, it can be guiding employees and colleagues with a tactic to
fulfil the company’s needs. In case of KFC, with the help of following leadership approach the
issues of lack of communication and low retention can be overcome:

Participative Leadership:
It is also known as democratic leadership style. The main aim of this kind of leadership is
to involve group members in the decision-making process. Group members feel more engaged,
indulged and motivated to participate. Nevertheless, there are discrepancies within a team and
can be time-taken process to reach a consent. In case of KFC, if the employees involved
themselves in the decision-making process will help to improve their communication skills and
more open and confidently they can put their opinions in front of the table. It will also improve
their job satisfaction level which will see in the level of productivity.
Transformational Leadership:
In this leadership style, the leader influences and inspires his team members with a
motive and then cheer and empower them to attain it. The leader act as a role model for their
followers for the vision. In context of KFC, with this leadership style, the leader can resolve the
issue of low retention rates in the company. It builds high morale of the workers and leads to
lower turnover rate of employees.

CONCLUSION
From the above report, it is concluded that management involves activities of planning to
controlling in order to manage human, financial or physical form of resources. Motivation is very
important in any organization which leads to higher productivity as well as boosts job
satisfaction level among employees. The leaders or managers must be able to resolve conflicts
between parties and overcome other barriers as well. The report is discussed with leadership
styles that help KFC to overcome the issues such as lack of communication and low retention
rate.

REFERNCES:
Books and Journals:
Carberry, J. C., Amatoury, J. and Eckert, D. J., 2018. Personalized management approach for
OSA. Chest, 153(3), pp.744-755.
Chelladurai, P. and Kerwin, S., 2018. Human resource management in sport and recreation.
Human Kinetics.
Easterby-Smith, M. and et.al., 2021. Management and business research. Sage.
Kerzner, H., 2019. Using the project management maturity model: strategic planning for project
management. John Wiley & Sons.
Leonteva, L. and et.al., 2018. Information services and development of effective urban
management. International Journal of Civil Engineering and Technology, 9(11),
pp.2518-2525.
Mukhopadhyay, M., 2020. Total quality management in education. SAGE Publications Pvt.
Limited.
Schermerhorn Jr, J. R. and Bachrach, D. G., 2020. Exploring management. John Wiley & Sons.