Management Quality in Hospitality, Tourism and Events

Management Quality in
Hospitality, Tourism and
Events

Table of Contents
Management Quality in Hospitality, Tourism and Events..............................................................1
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Underlying Reason for Poor Quality...........................................................................................3
Extent to TUI Group’s Financial Capabilities and Staff Competence........................................4
Recommendation.........................................................................................................................4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
TUI Group is an Anglo-German multinational travel and tourism company which is
headquartered at Hannover, Germany. This company in largest Travel and Tourism Company in
the world but from some time company has been regarded worst in relation with its customers
service and some other concerns. This report will address reasons for poor quality of the TUI and
extent of its financial and staff.
MAIN BODY
Underlying Reason for Poor Quality
TUI group have been rated worst tour operators in terms of its package holidays. This
clarifies the reason that planning and research of the TUI group is not satisfactory which leads
to poor package holidays.
Businesses are getting more and more customers centric and this requires that their
planning and operations are according to their customers and TUI group needs to do the same.
This requires proper planning related to its packaged holidays (Katajala, 2019). TUI Group is a
travel and tour company and planning package is one of its core business activity and this means
that company needs to make proper research before deciding for right and suitable holiday
packages. Company also needs to plan the Holiday packages more strategically so that they can
give satisfactory service to its customers and at the same time attract more customers through
those holiday packages.
Customers service is another aspect related to which TUI Group is getting negative
reviews and this has also affected image and goodwill of TUI group. Organisations which are
working in service industry needs to pay adequate attention to their customer’s service and those
who fail remain with unsatisfied customers. The reason behind this is inadequate attention to
customers, TUI have failed to pay adequate attention to customer service and their complaints
regarding service.
Customer service is one of the major factors that attract customers towards a
company and its services. TUI does not paid proper attention to its customers and this proved to
its customers that they are not important for the company (Bai, Wu and Cheung, 2019). One of