Management Skills: A Comprehensive Analysis of Leadership, Communication, and Development
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This report delves into the multifaceted world of management skills, exploring various leadership styles, communication processes, and personal development strategies. Through a comparative analysis of Thomas Cook and TUI, two prominent hospitality organizations, the report highlights the importance of effective leadership, clear communication, and a supportive organizational culture in achieving business success. Furthermore, it provides a detailed SWOT analysis and a comprehensive career development plan, outlining the key skills and knowledge required for a successful management career in the hospitality industry.
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Running Head: Management Skills 1
Hospitality Management
Hospitality Management
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Management Skills 2
Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
Comparison of management style................................................................................................4
1.2 Leadership characteristics of a manager................................................................................5
3.1 Role of manger in leading and motivating the team..............................................................6
3.2 Managerial decisions made to support achievement..............................................................7
Task B..............................................................................................................................................8
1.3 Communication Process of 2 different business....................................................................8
1.4 Organizational culture and Change........................................................................................9
Task C Portfolio.............................................................................................................................10
2.1 Management skills performance..........................................................................................10
2.2 SWOT Analysis...................................................................................................................11
2.3 Objectives and Targets.........................................................................................................13
4.1 Career development plan.....................................................................................................15
Justification of desire outcome from BTEC HND.....................................................................15
Justification of immediate action...............................................................................................15
Desires in coming 2 years..........................................................................................................15
Desires in coming 3 years..........................................................................................................15
Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
Comparison of management style................................................................................................4
1.2 Leadership characteristics of a manager................................................................................5
3.1 Role of manger in leading and motivating the team..............................................................6
3.2 Managerial decisions made to support achievement..............................................................7
Task B..............................................................................................................................................8
1.3 Communication Process of 2 different business....................................................................8
1.4 Organizational culture and Change........................................................................................9
Task C Portfolio.............................................................................................................................10
2.1 Management skills performance..........................................................................................10
2.2 SWOT Analysis...................................................................................................................11
2.3 Objectives and Targets.........................................................................................................13
4.1 Career development plan.....................................................................................................15
Justification of desire outcome from BTEC HND.....................................................................15
Justification of immediate action...............................................................................................15
Desires in coming 2 years..........................................................................................................15
Desires in coming 3 years..........................................................................................................15
Management Skills 3
Desires in coming 5 years..........................................................................................................15
4.2 Professional Development plan...........................................................................................16
Conclusion.....................................................................................................................................18
References......................................................................................................................................19
Desires in coming 5 years..........................................................................................................15
4.2 Professional Development plan...........................................................................................16
Conclusion.....................................................................................................................................18
References......................................................................................................................................19
Management Skills 4
Introduction
The role of management skills in the organization is huge as it gives significant way to analyze
the area which requires training or change. The solution is helpful to improvement in the set of
own skills for managing the functions as well as operations of the organization in order to gain
the professional and personal objectives. It is the process that entails the different areas such as
training and development of employees, social development and leadership style that have
noteworthy influences on the behavioral, environmental and cognitive skills. It is vital for the
organization to keep the focus on the way of leading and motivating the team to attain an agreed
objective or goal. Managerial decision should be developed by management to make
amendments to the organization. The report will provide recommendations for making an
improvement. Furthermore, the report will describe the different management style by
comparing them. It would be helpful for the organization to understand the effective
management style so that the customer of the hotel can be satisfied. Along with this the report
will define the characteristics of the leadership and evaluate the communication process. The
communication process will be discussed in this report. The portfolio will develop to analyze the
strength, weakness, opportunity and threats as a prospective manager. At last, career
development for employment within the business and service will be elaborated.
Introduction
The role of management skills in the organization is huge as it gives significant way to analyze
the area which requires training or change. The solution is helpful to improvement in the set of
own skills for managing the functions as well as operations of the organization in order to gain
the professional and personal objectives. It is the process that entails the different areas such as
training and development of employees, social development and leadership style that have
noteworthy influences on the behavioral, environmental and cognitive skills. It is vital for the
organization to keep the focus on the way of leading and motivating the team to attain an agreed
objective or goal. Managerial decision should be developed by management to make
amendments to the organization. The report will provide recommendations for making an
improvement. Furthermore, the report will describe the different management style by
comparing them. It would be helpful for the organization to understand the effective
management style so that the customer of the hotel can be satisfied. Along with this the report
will define the characteristics of the leadership and evaluate the communication process. The
communication process will be discussed in this report. The portfolio will develop to analyze the
strength, weakness, opportunity and threats as a prospective manager. At last, career
development for employment within the business and service will be elaborated.
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Management Skills 5
Task 1
Comparison of management style
The industry of Travel and tourism of UK is developing with fast speed that has an affirmative
influence on the GDP of the nation. There is two major organization of travel and tourism
industry such as Thomas Cook and TUI that are providing the high-quality services and products
to the customers in a significant manner. The management style of both organizations is adopting
different management styles to develop and design the products and services that use the trends
and requirements of the market. The training program is given by them to increase the
productivity of the staff.
Thomas Cook
It is the organization that provides high-quality services and products regarding travel and
tourism. The role of the management of this organization is crucial to handle the efficiency of
development and designs of services. The management style has been adopted by this company
is Active management style which facilitates to run and maintain the operations and linking with
the members of the staff (Lub, Nije Bijvank, Matthijs Bal, Blomme and Schalk, 2012). With the
help of this management style, Thomas Cook is able to focus on other areas such as
physiological requirements, safety along with the self-actualization process that facilitates them
to encourage the employees of the company to develop their performance. The ability of the
organization is increased due to the adoption of this management style. This management style is
different from others as it assists the organization to get feedback from customers so that the
possible changes can be done within the organization due to their feedback (Schoar and Zuo,
2017). Along with that, it aids to plan the activities for the organization to meet the standards
Task 1
Comparison of management style
The industry of Travel and tourism of UK is developing with fast speed that has an affirmative
influence on the GDP of the nation. There is two major organization of travel and tourism
industry such as Thomas Cook and TUI that are providing the high-quality services and products
to the customers in a significant manner. The management style of both organizations is adopting
different management styles to develop and design the products and services that use the trends
and requirements of the market. The training program is given by them to increase the
productivity of the staff.
Thomas Cook
It is the organization that provides high-quality services and products regarding travel and
tourism. The role of the management of this organization is crucial to handle the efficiency of
development and designs of services. The management style has been adopted by this company
is Active management style which facilitates to run and maintain the operations and linking with
the members of the staff (Lub, Nije Bijvank, Matthijs Bal, Blomme and Schalk, 2012). With the
help of this management style, Thomas Cook is able to focus on other areas such as
physiological requirements, safety along with the self-actualization process that facilitates them
to encourage the employees of the company to develop their performance. The ability of the
organization is increased due to the adoption of this management style. This management style is
different from others as it assists the organization to get feedback from customers so that the
possible changes can be done within the organization due to their feedback (Schoar and Zuo,
2017). Along with that, it aids to plan the activities for the organization to meet the standards
Management Skills 6
regarding benchmark for the employee. Active management style is efficient in order to
encouraging the employed to perform the job in an efficient manner to amplify the revenue of the
company.
TUI
TUI is considered as the leading brand in the industry of travel and tourism that provides the
satisfactory services to its customers. It has been analyzed that the company uses Consultative
management style for managing the staff in an efficient manner. This style of management
facilitates the manager and supervisor of TUI to forecast the activities and requirements of the
company. It is able to find the gap and work as the need assessment in which it is able to find out
that area that require training and motivation to meet the objectives of the company. The services
of this company according to this management style are developed after analyzing the views of
the staff members and gathering the relevant information (Gursoy, Maier and Chi, 2008). It is
considered as the conceptual process regarding target analysis. This management style assists the
organization to increase the two-way communication and assign the responsibility as per the
skills of the employees.
regarding benchmark for the employee. Active management style is efficient in order to
encouraging the employed to perform the job in an efficient manner to amplify the revenue of the
company.
TUI
TUI is considered as the leading brand in the industry of travel and tourism that provides the
satisfactory services to its customers. It has been analyzed that the company uses Consultative
management style for managing the staff in an efficient manner. This style of management
facilitates the manager and supervisor of TUI to forecast the activities and requirements of the
company. It is able to find the gap and work as the need assessment in which it is able to find out
that area that require training and motivation to meet the objectives of the company. The services
of this company according to this management style are developed after analyzing the views of
the staff members and gathering the relevant information (Gursoy, Maier and Chi, 2008). It is
considered as the conceptual process regarding target analysis. This management style assists the
organization to increase the two-way communication and assign the responsibility as per the
skills of the employees.
Management Skills 7
1.2 Leadership characteristics of a manager
Autocratic and participative leadership style is being adopted by Thomas Cook as it facilitates
the business to take the decisions without any interruption. It has been analyzed that due to the
adoption of effective leadership an employee of the company can take the decision freely without
any restructures ad keep their viewpoints and opinions in front of employees. There is entire
authority control. The company has followed the leadership style and advantages the employees
who need close supervision. It has been analyzed that the nature of autocratic leaders is same as
automobile engines that handles the entire function on its own. The autocratic leadership style is
considered as the self-driven (Braun, Peus, Weisweiler and Frey, 2013). For instance, the
manager of Thomas Cook has the authority to take a decision involving marketing matters,
financial and judicial which is deemed as an autocratic leader (Walker, 2008). Likewise, if the
top authority of Thomas cook takes decisions in the context of its employee without involving
them in the decision-making process, it is called as an autocratic leader. However, the process of
decision making is fast in comparison to others due to the lesser involvement of people in the
process of decision making. Task-oriented situations are taken by the organization that is why
the autocratic leader of the company does work more effective by taking considered as the
groups for each employee to be capable to concentrate of their own task (Li, 2008).
It is vital for the organization to have the participative leader as this leadership has huge
importance in the context of team members, but the concluding responsibility of decision making
is taken by the participative leader. This kind of leaders motivates the employee and makes them
realize that they are valuable assets for the company and their contribution towards the
accomplishing the task is huge (Hughes, 2014). The feature of participative leader facilitates
Thomas cook to support in the changing environment in which the employees of this company
1.2 Leadership characteristics of a manager
Autocratic and participative leadership style is being adopted by Thomas Cook as it facilitates
the business to take the decisions without any interruption. It has been analyzed that due to the
adoption of effective leadership an employee of the company can take the decision freely without
any restructures ad keep their viewpoints and opinions in front of employees. There is entire
authority control. The company has followed the leadership style and advantages the employees
who need close supervision. It has been analyzed that the nature of autocratic leaders is same as
automobile engines that handles the entire function on its own. The autocratic leadership style is
considered as the self-driven (Braun, Peus, Weisweiler and Frey, 2013). For instance, the
manager of Thomas Cook has the authority to take a decision involving marketing matters,
financial and judicial which is deemed as an autocratic leader (Walker, 2008). Likewise, if the
top authority of Thomas cook takes decisions in the context of its employee without involving
them in the decision-making process, it is called as an autocratic leader. However, the process of
decision making is fast in comparison to others due to the lesser involvement of people in the
process of decision making. Task-oriented situations are taken by the organization that is why
the autocratic leader of the company does work more effective by taking considered as the
groups for each employee to be capable to concentrate of their own task (Li, 2008).
It is vital for the organization to have the participative leader as this leadership has huge
importance in the context of team members, but the concluding responsibility of decision making
is taken by the participative leader. This kind of leaders motivates the employee and makes them
realize that they are valuable assets for the company and their contribution towards the
accomplishing the task is huge (Hughes, 2014). The feature of participative leader facilitates
Thomas cook to support in the changing environment in which the employees of this company
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Management Skills 8
can adapt the change easily with the support of this leadership style. It has been found that
various kinds of leadership styles remain in the work environment in which it entails advantages
as well as disadvantages in each leadership style. The aim and culture of the business decide
which leadership would be suitable for the company. The adoption of the leadership style is
dependent upon the requirement of the tasks to accomplish and departmental requirements; there
are various organizations that adopt different kind of leadership style (Katzenbach and Smith,
2015).
can adapt the change easily with the support of this leadership style. It has been found that
various kinds of leadership styles remain in the work environment in which it entails advantages
as well as disadvantages in each leadership style. The aim and culture of the business decide
which leadership would be suitable for the company. The adoption of the leadership style is
dependent upon the requirement of the tasks to accomplish and departmental requirements; there
are various organizations that adopt different kind of leadership style (Katzenbach and Smith,
2015).
Management Skills 9
3.1 Role of manger in leading and motivating the team
As a Manager in the Thomas Cook, it is my responsibility to expand the business efficiently. I
have provided the liability to lead a new company of travel agency in London. It is vital for me
to manage the entire activities in an efficient manner which can be done if I keep motivated my
tam and engage them in the structure of the organization. It would be helpful for the deliver high-
quality services. The customer satisfaction will be increased by adopting this approach by me
(Buhalis and Crotts, 2013). I will utilize the following activities in order to motivate as well as
lead the team of my company.
Team building
It is crucial for any company to get success to have an efficient team that has the potential to
performing in an effective manner as per the benchmarking standard. After analyzing the
situation, I will create a team and provide them an effective training and development program
by demeanor interactions as well as meetings with each member (Seigler, 2017). This process
will facilitate them to attain the objectives of the company in a significant manner in which they
can understand their role and responsibilities towards attaining the goal. I will observe the skills
and capabilities of each individual of my team member to assign the roles and responsibility.
Motivation
The role of motivation is huge to boost the morale of the employees. It is essential for me to
analyze the requirements and needs of an individual in order to encourage them efficiently. For
understanding those concerns, I will follow the model of Maslow hierarchical needs to analyze
the needs of them. It would be facilitated me to take appropriate decisions in the favor of the
employee as well as the company because the satisfaction of the employees brings motivation in
3.1 Role of manger in leading and motivating the team
As a Manager in the Thomas Cook, it is my responsibility to expand the business efficiently. I
have provided the liability to lead a new company of travel agency in London. It is vital for me
to manage the entire activities in an efficient manner which can be done if I keep motivated my
tam and engage them in the structure of the organization. It would be helpful for the deliver high-
quality services. The customer satisfaction will be increased by adopting this approach by me
(Buhalis and Crotts, 2013). I will utilize the following activities in order to motivate as well as
lead the team of my company.
Team building
It is crucial for any company to get success to have an efficient team that has the potential to
performing in an effective manner as per the benchmarking standard. After analyzing the
situation, I will create a team and provide them an effective training and development program
by demeanor interactions as well as meetings with each member (Seigler, 2017). This process
will facilitate them to attain the objectives of the company in a significant manner in which they
can understand their role and responsibilities towards attaining the goal. I will observe the skills
and capabilities of each individual of my team member to assign the roles and responsibility.
Motivation
The role of motivation is huge to boost the morale of the employees. It is essential for me to
analyze the requirements and needs of an individual in order to encourage them efficiently. For
understanding those concerns, I will follow the model of Maslow hierarchical needs to analyze
the needs of them. It would be facilitated me to take appropriate decisions in the favor of the
employee as well as the company because the satisfaction of the employees brings motivation in
Management Skills 10
the organization. This model would assist me to take decision as peer the safety, salary, positions
and working environment development along with the equality within the team (Gatling, 2014). I
will offer those rewards and recognition to the effective performing that will sustain to enhance
competitive as well as the healthy working environment. It is a necessity for attaining the goals
of the company to have the healthy environment (Maier, 2009). Furthermore, I will endeavor to
enhance the confidence of my each team member that will assist them to maintain the level of
performance as well as discipline to handle the adverse situation if any.
the organization. This model would assist me to take decision as peer the safety, salary, positions
and working environment development along with the equality within the team (Gatling, 2014). I
will offer those rewards and recognition to the effective performing that will sustain to enhance
competitive as well as the healthy working environment. It is a necessity for attaining the goals
of the company to have the healthy environment (Maier, 2009). Furthermore, I will endeavor to
enhance the confidence of my each team member that will assist them to maintain the level of
performance as well as discipline to handle the adverse situation if any.
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Management Skills 11
3.2 Managerial decisions made to support achievement
In order to run and lead the organization in an efficient manner, I have to make a number of
decisions to make the functional process and operational process. I have been mentioning the key
decisions that I have to make handle the products and services of the organization to attain the
goals.
Strategic planning
It is vital for the organization to enhance and execute the plan for the activities of operation. I
will evaluate the past activities and plan the activities of delegating the responsibilities. It is
necessary for the organization to recognize the issues that affect the performance. The decisions
will be made regarding the communication, delivery modes of the services and the monitoring
the function. Along with this I will take the feedback from the customers regarding the services
so that possible changes can be done within the time frame and potential as well as remains
customer could be more satisfied. This kind of approach will sustain to meet the aims in the more
professional way (Smith, Rees and Murray, 2016).
Relationship Building
It is vital for the organization to maintain the bonding between the staff and management as their
role is crucial in handling the services and communications to accomplish the task in an efficient
manner. The meeting is the effective approach that facilitates employee to understand each other
in an efficient manner. It is necessary for the organization to have the respect among team
members as it increases the coordination among them which would assist to attain the objectives
of the company (Hu and Liden, 2011).
3.2 Managerial decisions made to support achievement
In order to run and lead the organization in an efficient manner, I have to make a number of
decisions to make the functional process and operational process. I have been mentioning the key
decisions that I have to make handle the products and services of the organization to attain the
goals.
Strategic planning
It is vital for the organization to enhance and execute the plan for the activities of operation. I
will evaluate the past activities and plan the activities of delegating the responsibilities. It is
necessary for the organization to recognize the issues that affect the performance. The decisions
will be made regarding the communication, delivery modes of the services and the monitoring
the function. Along with this I will take the feedback from the customers regarding the services
so that possible changes can be done within the time frame and potential as well as remains
customer could be more satisfied. This kind of approach will sustain to meet the aims in the more
professional way (Smith, Rees and Murray, 2016).
Relationship Building
It is vital for the organization to maintain the bonding between the staff and management as their
role is crucial in handling the services and communications to accomplish the task in an efficient
manner. The meeting is the effective approach that facilitates employee to understand each other
in an efficient manner. It is necessary for the organization to have the respect among team
members as it increases the coordination among them which would assist to attain the objectives
of the company (Hu and Liden, 2011).
Management Skills 12
Recommendations
It has been recommended that the organization need to focus on the customer need in order to
make effective tactics and process. Training and development program is vital for enhancing the
productivity and understanding of the employees regarding the allocated tasks (Yidong and
Xinxin, 2013). It has been analyzed that the working environment of the organization is
effective. The manager of the company should collect the original time feedback from customers
as well as staff to recognize the concerns and the make the map resolution as soon as possible.
Trained staffs have more efficiency that is why it is required for the organization to conduct the
need assessment for finding the area that needs for training (Nohria, Groysberg and Lee, 2008).
Recommendations
It has been recommended that the organization need to focus on the customer need in order to
make effective tactics and process. Training and development program is vital for enhancing the
productivity and understanding of the employees regarding the allocated tasks (Yidong and
Xinxin, 2013). It has been analyzed that the working environment of the organization is
effective. The manager of the company should collect the original time feedback from customers
as well as staff to recognize the concerns and the make the map resolution as soon as possible.
Trained staffs have more efficiency that is why it is required for the organization to conduct the
need assessment for finding the area that needs for training (Nohria, Groysberg and Lee, 2008).
Management Skills 13
Task B
1.3 Communication Process of 2 different business
The role of communication within the organization is integral as it provides the understanding of
the concept on which the team makes decisions. It is the major factor that handles the flow of
services as well as planning of the activities as per the trends and requirements of the conditions
at the different level. There is a number of businesses in hospitality industry that uses different
process of communication to manage the entire system of their office. It is considered as the
basic process of interaction between the staff and the management for providing efficient
information and gathering feedback from the employees of the company regarding the issues
(Carmeli, Atwater and Levi, 2011). The changes can be done in an efficient manner due to
effective communication as it provides the reason behind the requirement of amendments within
the process. There are two businesses such as Thomas Cook and TUI that use different
communication process to manage the information by which they keep the staff update.
Email
Email is the effective method among hospitality organizations because it considers as a formal
process that offers the information to staff at number of different level of the business. The
management of Thomas Cook is using this method to share the knowledge and directive to staff
members. It is an upward communication process that put an affirmative impact on the approach
of the communication of travel and tourism process. Management is able to provide the detail
information about the staff for dealing out and handling the operations along with the resources
as per the culture of the organization (Mauri and Minazzi, 2013).
Task B
1.3 Communication Process of 2 different business
The role of communication within the organization is integral as it provides the understanding of
the concept on which the team makes decisions. It is the major factor that handles the flow of
services as well as planning of the activities as per the trends and requirements of the conditions
at the different level. There is a number of businesses in hospitality industry that uses different
process of communication to manage the entire system of their office. It is considered as the
basic process of interaction between the staff and the management for providing efficient
information and gathering feedback from the employees of the company regarding the issues
(Carmeli, Atwater and Levi, 2011). The changes can be done in an efficient manner due to
effective communication as it provides the reason behind the requirement of amendments within
the process. There are two businesses such as Thomas Cook and TUI that use different
communication process to manage the information by which they keep the staff update.
Email is the effective method among hospitality organizations because it considers as a formal
process that offers the information to staff at number of different level of the business. The
management of Thomas Cook is using this method to share the knowledge and directive to staff
members. It is an upward communication process that put an affirmative impact on the approach
of the communication of travel and tourism process. Management is able to provide the detail
information about the staff for dealing out and handling the operations along with the resources
as per the culture of the organization (Mauri and Minazzi, 2013).
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Management Skills 14
Meetings
It is another method of communication that facilitates organization to maintain the interactions
with the employees in a sophisticated manner. Thomas Cook has conducted the meeting within
the organization which is efficient in the relation of getting the actual reaction of the employees
of the company regarding the specific project and management practices. The management of
Thomas Cook is utilizing this process to interact with supervisors and managers of various
departments to provide them way regarding the staff motivation, monitoring the performance,
working environment as well as the delegation of the responsibilities (Nadiri and Tanova, 2010).
Written
It is considered as the traditional method of communication that use the business including
notice, letterheads and notice for various levels such as upper level and lower level staff.
However, these processes consume a lot of time as well as a fund for processing and providing
the information.
In the context of TUI travel business, it uses communication method to share the information of
the company among stakeholders. The communication method of this company implies Verbal
communication, written communication, and face to face communication. The same process of
Email is been followed by TUI travel organization to keep updated its staff. Written
Communication of this company is involved social media and Email in which the management
of the company provide the latest information to its customers as well as employees in an
efficient manner. Oral communication has the feature of informal which use in conversations and
discussions. The effectiveness of oral communication is dependent on the clarity of speech,
volume and pitch. Face to face communication method of TUI enables company to understand
the view points of the employees regarding the structure of the organization.
Meetings
It is another method of communication that facilitates organization to maintain the interactions
with the employees in a sophisticated manner. Thomas Cook has conducted the meeting within
the organization which is efficient in the relation of getting the actual reaction of the employees
of the company regarding the specific project and management practices. The management of
Thomas Cook is utilizing this process to interact with supervisors and managers of various
departments to provide them way regarding the staff motivation, monitoring the performance,
working environment as well as the delegation of the responsibilities (Nadiri and Tanova, 2010).
Written
It is considered as the traditional method of communication that use the business including
notice, letterheads and notice for various levels such as upper level and lower level staff.
However, these processes consume a lot of time as well as a fund for processing and providing
the information.
In the context of TUI travel business, it uses communication method to share the information of
the company among stakeholders. The communication method of this company implies Verbal
communication, written communication, and face to face communication. The same process of
Email is been followed by TUI travel organization to keep updated its staff. Written
Communication of this company is involved social media and Email in which the management
of the company provide the latest information to its customers as well as employees in an
efficient manner. Oral communication has the feature of informal which use in conversations and
discussions. The effectiveness of oral communication is dependent on the clarity of speech,
volume and pitch. Face to face communication method of TUI enables company to understand
the view points of the employees regarding the structure of the organization.
Management Skills 15
1.4 Organizational culture and Change
Thomas cook is wide organization that provides number of services to its customers across the
world as per their requirements and latest trends in specific zones. The hierarchical structure is
being followed by this organization to manage the entire activities of the operation and the
decision-making process. It is an effective structure to gather the information about the services
and products from delegated authority. It facilitates in maintaining the professional approach in
providing the services of travel and tourism. Along with that, the culture of the organization is
based on the target group consumers and various locations which are assisting to catch the
attention of the staff as well as customers to deal with business. The organizational culture of the
business is friendly and supporting for all departments that facilitate to attain the goals of the
business within the time frame. For instance, the senior staff of the Thomas Cook is giving
support to encourage them and make them aware of the wrong decisions as per the made
standard rules and legislation by management (Kusluvan, Kusluvan, Ilhan and Buyruk, 2010).
TUI is well-known travel and Tourism Company that provides number of services many
customers all over the world. The vision of the company is spreading smiles in which it appoints
talented and genuine people that deliver a high level of customer experience and spreading smile
all over the world. It is been supported by major three pillars such as winning together, Pushing
boundaries and Freedom to Shine. Team work is encouraged by this company to attain the set
goals. The strength of this company is a healthy relationship, coordination among the employees
and effective working environment which facilitates organization to maintain the culture.
There are several aspects that enforcing the business to make changes within the business
regarding the culture and on-going process. These aspects entail economic and demographic
those have a straight influence on the process of managing culture. It is important for both
1.4 Organizational culture and Change
Thomas cook is wide organization that provides number of services to its customers across the
world as per their requirements and latest trends in specific zones. The hierarchical structure is
being followed by this organization to manage the entire activities of the operation and the
decision-making process. It is an effective structure to gather the information about the services
and products from delegated authority. It facilitates in maintaining the professional approach in
providing the services of travel and tourism. Along with that, the culture of the organization is
based on the target group consumers and various locations which are assisting to catch the
attention of the staff as well as customers to deal with business. The organizational culture of the
business is friendly and supporting for all departments that facilitate to attain the goals of the
business within the time frame. For instance, the senior staff of the Thomas Cook is giving
support to encourage them and make them aware of the wrong decisions as per the made
standard rules and legislation by management (Kusluvan, Kusluvan, Ilhan and Buyruk, 2010).
TUI is well-known travel and Tourism Company that provides number of services many
customers all over the world. The vision of the company is spreading smiles in which it appoints
talented and genuine people that deliver a high level of customer experience and spreading smile
all over the world. It is been supported by major three pillars such as winning together, Pushing
boundaries and Freedom to Shine. Team work is encouraged by this company to attain the set
goals. The strength of this company is a healthy relationship, coordination among the employees
and effective working environment which facilitates organization to maintain the culture.
There are several aspects that enforcing the business to make changes within the business
regarding the culture and on-going process. These aspects entail economic and demographic
those have a straight influence on the process of managing culture. It is important for both
Management Skills 16
organizations to analyze the area that requires change because due to lack of innovation company
can face the issue of less productivity (Hallin and Marnburg, 2008). The employees of the
businesses are asked to acquire accountability for increasing their risk-taking probably. It has
been found that CEO of businesses has been set down an effective culture for their staff. The
values of the individuals have been utilized for sustaining the culture and enhancing the effective
working environment. The impact of economic conditions and outlay of handling the activities of
operation also have a noteworthy impact on the activities of cultural.
organizations to analyze the area that requires change because due to lack of innovation company
can face the issue of less productivity (Hallin and Marnburg, 2008). The employees of the
businesses are asked to acquire accountability for increasing their risk-taking probably. It has
been found that CEO of businesses has been set down an effective culture for their staff. The
values of the individuals have been utilized for sustaining the culture and enhancing the effective
working environment. The impact of economic conditions and outlay of handling the activities of
operation also have a noteworthy impact on the activities of cultural.
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Management Skills 17
Task C Portfolio
2.1 Management skills performance
Professional Skills Current
Level
5=strong
1 = Weak
Best Current Example Ways to Improve
Communication Skills 5 I have provided the
information to the
employees regarding the
change by conducting the
meeting.
It can be more improved
by taking a pause in
verbal communication.
Listening Skills 1 I have analyzed that
during communication
with employees, I did not
pay attention to the
employees’ viewpoints.
It is necessary to listen
to others’ perception
significantly which can
be done by being
attentive.
Leadership Skills 5 I made noteworthy change
within the organization by
applying participative
leadership style.
There is no need to
change within the
organization as it is best
approach to reach every
employee.
Planning and 4 I made decision in the It can be improved if
Task C Portfolio
2.1 Management skills performance
Professional Skills Current
Level
5=strong
1 = Weak
Best Current Example Ways to Improve
Communication Skills 5 I have provided the
information to the
employees regarding the
change by conducting the
meeting.
It can be more improved
by taking a pause in
verbal communication.
Listening Skills 1 I have analyzed that
during communication
with employees, I did not
pay attention to the
employees’ viewpoints.
It is necessary to listen
to others’ perception
significantly which can
be done by being
attentive.
Leadership Skills 5 I made noteworthy change
within the organization by
applying participative
leadership style.
There is no need to
change within the
organization as it is best
approach to reach every
employee.
Planning and 4 I made decision in the It can be improved if
Management Skills 18
Organizing favor of company in
which I planned strategic
planning and organize my
team accordingly.
manager involves other
participants in the
decision making
process.
Presentation Skills 3 However, I am good at
giving presentation to the
employees regarding the
change but I faced issue
regarding the explanation
of the topic mainly in
introducing and
concluding.
It can be improved by
attending the other
presentations.
Problem Solving
5
I was able to resolve the
conflicts among
employees regarding the
change in which I
provided them training.
There is no need to
improve.
Professional knowledge 5 I provided training
regarding how to satisfy
the customer.
There is no need to
improve.
Organizing favor of company in
which I planned strategic
planning and organize my
team accordingly.
manager involves other
participants in the
decision making
process.
Presentation Skills 3 However, I am good at
giving presentation to the
employees regarding the
change but I faced issue
regarding the explanation
of the topic mainly in
introducing and
concluding.
It can be improved by
attending the other
presentations.
Problem Solving
5
I was able to resolve the
conflicts among
employees regarding the
change in which I
provided them training.
There is no need to
improve.
Professional knowledge 5 I provided training
regarding how to satisfy
the customer.
There is no need to
improve.
Management Skills 19
Self- Management 1 It has been found by me
that I was weak in the
self-management as I am
unable to manage time.
It is essential for the
manager to pay
attention to the self-talk.
Team work
5
I gave preference to each
member of my team that
increases the cooperation
among team members.
There is no need to
change this skill.
Technology Skills 4 I am aware of the latest
technology and involve it
in the system process of
the organization.
The manager can
involve in the latest
update of technology by
social media which can
increase the knowledge
of him regarding latest
technology.
Time Management 1 I am unable to manage the
time. Recently, I faced
issue regarding
accomplishment of the
goal of enlarging the
business within the time
frame that impacted the
business adversely.
The manager should set
some boundaries and
get some tech help.
Self- Management 1 It has been found by me
that I was weak in the
self-management as I am
unable to manage time.
It is essential for the
manager to pay
attention to the self-talk.
Team work
5
I gave preference to each
member of my team that
increases the cooperation
among team members.
There is no need to
change this skill.
Technology Skills 4 I am aware of the latest
technology and involve it
in the system process of
the organization.
The manager can
involve in the latest
update of technology by
social media which can
increase the knowledge
of him regarding latest
technology.
Time Management 1 I am unable to manage the
time. Recently, I faced
issue regarding
accomplishment of the
goal of enlarging the
business within the time
frame that impacted the
business adversely.
The manager should set
some boundaries and
get some tech help.
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Management Skills 20
2.2 SWOT Analysis
Strengths Weaknesses
The list of attributes are mentioned below that
will be helpful for me to attain the objectives
of the company.
ď‚· Construction knowledge
ď‚· Time management
ď‚· Business Management
ď‚· Problem-solving skills
ď‚· Negotiation skills
ď‚· Contracts Knowledge
ď‚· Communication skills
The above list will be helpful for me in
attaining my goal in a quick way because these
skills are enough to become a manager of the
company.
Lack of self-management, time management,
and listening areas are my weakness that
makes me bound to enhance my
professional’s skills adequately. These issues
are liable to make me disappointed as I am
the role leader of others due to my
weaknesses.
2.2 SWOT Analysis
Strengths Weaknesses
The list of attributes are mentioned below that
will be helpful for me to attain the objectives
of the company.
ď‚· Construction knowledge
ď‚· Time management
ď‚· Business Management
ď‚· Problem-solving skills
ď‚· Negotiation skills
ď‚· Contracts Knowledge
ď‚· Communication skills
The above list will be helpful for me in
attaining my goal in a quick way because these
skills are enough to become a manager of the
company.
Lack of self-management, time management,
and listening areas are my weakness that
makes me bound to enhance my
professional’s skills adequately. These issues
are liable to make me disappointed as I am
the role leader of others due to my
weaknesses.
Management Skills 21
Opportunities Threats
There are many opportunities in my current
role of assistant manager in the organization. It
can be getting a promotion, new vacancy and
increase knowledge. The role of manger helps
me to enhance my personal skills which
facilitate to expand the company in new area.
I can build my strength by involving in various
seminars so that my communication skill and
knowledge can be increased in an efficient
manner.
The gained skills and knowledge will be useful
for me to increase my potential towards
attaining the goal such as reach at a high
position in the company and satisfy the
Environmental issues, personal life
conflicting, industry fluctuating and slower
market growth are the major threats that can
impact negatively on my personal growth in
the organization.
I can fill the gap in my skills and knowledge
by identifying skills and experience
regarding what I trust I do not know. I will
enhance my skill set to overcome the threats.
Opportunities Threats
There are many opportunities in my current
role of assistant manager in the organization. It
can be getting a promotion, new vacancy and
increase knowledge. The role of manger helps
me to enhance my personal skills which
facilitate to expand the company in new area.
I can build my strength by involving in various
seminars so that my communication skill and
knowledge can be increased in an efficient
manner.
The gained skills and knowledge will be useful
for me to increase my potential towards
attaining the goal such as reach at a high
position in the company and satisfy the
Environmental issues, personal life
conflicting, industry fluctuating and slower
market growth are the major threats that can
impact negatively on my personal growth in
the organization.
I can fill the gap in my skills and knowledge
by identifying skills and experience
regarding what I trust I do not know. I will
enhance my skill set to overcome the threats.
Management Skills 22
employees from the guidance so that they can
perform in well efficient manner.
employees from the guidance so that they can
perform in well efficient manner.
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Management Skills 23
2.3 Objectives and Targets
Objectives 1- Connect My job to the company’s success Time frame
Target
Increase my focus towards those areas in which my areas are aligned
Continuous Learning
Target
Provide training to them who are new for company and they do not
know about the process of working
2 months
Target
Take a depth information about the inventory of what I do and how my
work influences the bottom line
2 months
Objectives 2- Personal Growth Time frame
Target
Self management skills
1 month
2.3 Objectives and Targets
Objectives 1- Connect My job to the company’s success Time frame
Target
Increase my focus towards those areas in which my areas are aligned
Continuous Learning
Target
Provide training to them who are new for company and they do not
know about the process of working
2 months
Target
Take a depth information about the inventory of what I do and how my
work influences the bottom line
2 months
Objectives 2- Personal Growth Time frame
Target
Self management skills
1 month
Management Skills 24
Target
Time management skills
1 month
Target
Leadership
1 month
Objective 3: To overcome my weakness for become the role leader
in the organization
Time frame
Target
Covey time management matrix: it is vital to overcoming my
weakness for becoming the role leader within the organization to follow
Convey time matrix which helps me to categorize my work from very
urgent to less urgent.
1 month
Target
Team empowerment: Team empowerment is essential for personal
growth as different viewpoints of the different team member will bring
new idea in my mind and help me to overcome my weakness of
1 month
Target
Time management skills
1 month
Target
Leadership
1 month
Objective 3: To overcome my weakness for become the role leader
in the organization
Time frame
Target
Covey time management matrix: it is vital to overcoming my
weakness for becoming the role leader within the organization to follow
Convey time matrix which helps me to categorize my work from very
urgent to less urgent.
1 month
Target
Team empowerment: Team empowerment is essential for personal
growth as different viewpoints of the different team member will bring
new idea in my mind and help me to overcome my weakness of
1 month
Management Skills 25
listening skills.
Target
Routine set: proper routing of my life will be helpful for me to
overcome the weaknesses that force me to attain promotion and being a
role leader to other employees of the company
Continuous process
listening skills.
Target
Routine set: proper routing of my life will be helpful for me to
overcome the weaknesses that force me to attain promotion and being a
role leader to other employees of the company
Continuous process
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Management Skills 26
4.1 Career development plan
Justification of desire outcome from BTEC HND
However, BTEC HND provides efficient knowledge about the skills that increase the
productivity in particular job. it has covered many subjects but there should be more subject
regarding technical, creativity and core laws that would be beneficiary for them who
undergraduates in those subjects.
Justification of immediate action
After attaining the knowledge about my area that is management, I will start to find out that area
that requires improvement so that my personal growth can be done in an efficient manner
without any obstacles.
Desires in coming 2 years
I want to be joining some program that helps me to open up in front of large audiences. I want to
be exploring my abilities which increase my good will not only in my professional life but also
in my personal life.
Desires in coming 3 years
I want to be promoted in coming 3 years in my organization at the good position so that my
managerial skills could be expanded in a large way.
Desires in coming 5 years
I want to be opened my own travel company in which I could increase the chance of
employability that would be helpful for the economic condition of the country as well.
4.1 Career development plan
Justification of desire outcome from BTEC HND
However, BTEC HND provides efficient knowledge about the skills that increase the
productivity in particular job. it has covered many subjects but there should be more subject
regarding technical, creativity and core laws that would be beneficiary for them who
undergraduates in those subjects.
Justification of immediate action
After attaining the knowledge about my area that is management, I will start to find out that area
that requires improvement so that my personal growth can be done in an efficient manner
without any obstacles.
Desires in coming 2 years
I want to be joining some program that helps me to open up in front of large audiences. I want to
be exploring my abilities which increase my good will not only in my professional life but also
in my personal life.
Desires in coming 3 years
I want to be promoted in coming 3 years in my organization at the good position so that my
managerial skills could be expanded in a large way.
Desires in coming 5 years
I want to be opened my own travel company in which I could increase the chance of
employability that would be helpful for the economic condition of the country as well.
Management Skills 27
Work Experience
I have worked with admin and restaurant that will be helpful for me to attain the goals. As I
defined that after some years, I want to initiate my own tour and travel company in which my
experience of working in restaurant and admin assist me how to satisfy the customers by
providing efficient services to the customers. It is necessary for the new company to have the
efficient knowledge about how to handle the admin section and due to having efficient
knowledge about admin section, I will initiate it at large level.
Current Employment Status
I am currently working full time in the organization of Thomas Cook that facilitates me to
understand the desires of the customers in an efficient manner. I want to attain the status of good
position in the company such as senior manager so that I get the chance of enlarging my
managerial skills and meeting with partners of the company to make the decision in the context
of the company.
Work Skills Profile
Work Experience
I have worked with admin and restaurant that will be helpful for me to attain the goals. As I
defined that after some years, I want to initiate my own tour and travel company in which my
experience of working in restaurant and admin assist me how to satisfy the customers by
providing efficient services to the customers. It is necessary for the new company to have the
efficient knowledge about how to handle the admin section and due to having efficient
knowledge about admin section, I will initiate it at large level.
Current Employment Status
I am currently working full time in the organization of Thomas Cook that facilitates me to
understand the desires of the customers in an efficient manner. I want to attain the status of good
position in the company such as senior manager so that I get the chance of enlarging my
managerial skills and meeting with partners of the company to make the decision in the context
of the company.
Work Skills Profile
Management Skills 28
I can offer reliability by providing hygienic and clear services to the customer. I can offer team
playing and administrative by following the norms of the company and increase the cooperation
among team members. Along with I can offer report writing as I am well efficient in writing
skills and responsibility as I am able to manage the responsibilities. It would be helpful for me to
attain the goal because these features of mine can increase the revenues of the company as the
customers’ trust would be increased due to well efficient services.
How will your personal skills play a role in becoming a manager?
The role of my personal skills is huge in making me manager of the Thomas Cook Company. I
am good in communication skill, leadership skills, technology skills, professional knowledge,
and problem solving skills and planning and organizing. These features are quiet enough for the
company to hire the manager. I will be fit to the position of the manager in the company that is
why they can hire me as a manager. I have efficient knowledge about how to communicate with
clients and tourist so that they can attract towards the company. It is vital for the company to go
with the latest technology and I updated myself with latest change in the technology in the
hospitality industry that helps me to maintain the goodwill of the company in the view of
outsiders.
4.2 Professional Development plan
PERSONA
L OR
PROFESIO
NAL
OBJECTIV
E
CURRENT
PROFICIE
NCY
(What do
you know)
TARGET
PROFICIE
NCY
(What you
want/need
to learn)
DEVELOPM
ENT
OPPORTUNI
TIES
(How to get
the
knowledge)
CRITE
RIA
FOR
JUDGI
NG
SUCCE
SS
TIM
E
SCA
LE
EVIDEN
CE
Result
from
exam,
certificat
e,
I can offer reliability by providing hygienic and clear services to the customer. I can offer team
playing and administrative by following the norms of the company and increase the cooperation
among team members. Along with I can offer report writing as I am well efficient in writing
skills and responsibility as I am able to manage the responsibilities. It would be helpful for me to
attain the goal because these features of mine can increase the revenues of the company as the
customers’ trust would be increased due to well efficient services.
How will your personal skills play a role in becoming a manager?
The role of my personal skills is huge in making me manager of the Thomas Cook Company. I
am good in communication skill, leadership skills, technology skills, professional knowledge,
and problem solving skills and planning and organizing. These features are quiet enough for the
company to hire the manager. I will be fit to the position of the manager in the company that is
why they can hire me as a manager. I have efficient knowledge about how to communicate with
clients and tourist so that they can attract towards the company. It is vital for the company to go
with the latest technology and I updated myself with latest change in the technology in the
hospitality industry that helps me to maintain the goodwill of the company in the view of
outsiders.
4.2 Professional Development plan
PERSONA
L OR
PROFESIO
NAL
OBJECTIV
E
CURRENT
PROFICIE
NCY
(What do
you know)
TARGET
PROFICIE
NCY
(What you
want/need
to learn)
DEVELOPM
ENT
OPPORTUNI
TIES
(How to get
the
knowledge)
CRITE
RIA
FOR
JUDGI
NG
SUCCE
SS
TIM
E
SCA
LE
EVIDEN
CE
Result
from
exam,
certificat
e,
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Management Skills 29
(Exam,
feedbac
k,
appraisa
l)
promotio
n,
appraisa
l form)
1 To increase
the time
management
skills
I am weak in
time
managem
ent skills
and it
leads me
back in
compariso
n to other
leaders
I want to
make the
routine steps
so that I can
manage the
work in an
efficient
manner
The set routine
of daily
activities
would be
helpful for me
to get a higher
position in the
workplace
which would
be liable for
increasing my
confidence.
I will
evaluate
myself
to check
out that
how
many
days I
attain the
daily
routine
set of my
life from
coming
office to
go from
office.
It will
take
aroun
d 2
mont
hs to
settle
down
in an
effici
ent
mann
er.
To make
other
people
punctual
towards
their
response-
abilities
2 Free of stress Due to lots
of work, I
feel stress
I want to
make free
myself from
stress of
work
I will start to
join meditation
class and
getting the
support from
my employees.
By
analysin
g the
capacity
of
myself
in
handling
the
response
-
ability
It
would
take
aroun
d 2
mont
hs
Work-life
balance
3 Listening
skills
Due to
stress, I
do not
listen to
proper
instructio
n from my
op
authority
I want to
learn how to
increase the
listening
skills
I will start to
focus on team
empowerment
importance
By
listening
to my
top
authority
regardin
g the
decisions
It
would
take 2
mont
hs
Team
empower
-
ment
4 Self-
management
skills
Due to less
punctual,
I am
I want to
reduce the
unnecessary
I will follow
the Convey
time matrix
By
evaluatin
g the
Conti
-
nuous
Proper
work-life
balance
(Exam,
feedbac
k,
appraisa
l)
promotio
n,
appraisa
l form)
1 To increase
the time
management
skills
I am weak in
time
managem
ent skills
and it
leads me
back in
compariso
n to other
leaders
I want to
make the
routine steps
so that I can
manage the
work in an
efficient
manner
The set routine
of daily
activities
would be
helpful for me
to get a higher
position in the
workplace
which would
be liable for
increasing my
confidence.
I will
evaluate
myself
to check
out that
how
many
days I
attain the
daily
routine
set of my
life from
coming
office to
go from
office.
It will
take
aroun
d 2
mont
hs to
settle
down
in an
effici
ent
mann
er.
To make
other
people
punctual
towards
their
response-
abilities
2 Free of stress Due to lots
of work, I
feel stress
I want to
make free
myself from
stress of
work
I will start to
join meditation
class and
getting the
support from
my employees.
By
analysin
g the
capacity
of
myself
in
handling
the
response
-
ability
It
would
take
aroun
d 2
mont
hs
Work-life
balance
3 Listening
skills
Due to
stress, I
do not
listen to
proper
instructio
n from my
op
authority
I want to
learn how to
increase the
listening
skills
I will start to
focus on team
empowerment
importance
By
listening
to my
top
authority
regardin
g the
decisions
It
would
take 2
mont
hs
Team
empower
-
ment
4 Self-
management
skills
Due to less
punctual,
I am
I want to
reduce the
unnecessary
I will follow
the Convey
time matrix
By
evaluatin
g the
Conti
-
nuous
Proper
work-life
balance
Management Skills 30
unable to
manage
the
balance
between
work life
and
personal
life
burden on
myself due
to
ineffective
applied
approach
adopted by
me.
which helps
me to
categorize my
work from
very urgent to
less urgent.
accompli
-
shment
of urgent
task
learni
ng
5 Connect My
job to the
company’s
success
I can link
my skills
with the
success of
the
company
I want to
become the
role manager
of the
company
I will start to
focus on
contributing
my developed
skills in the
work of the
company
By
evaluatin
g the
growth
of the
company
It
would
take 6
mont
hs
Growth
of the
company
6 To find out
new
opportunities
for the
growth
I am starting
to find out
the
opportunit
ies for the
growth of
the
company
I want quick
growth in
the
management
department
I will make
myself updated
with latest
information
By
analyzin
g the
ration of
adopting
the latest
technolo
gy by the
company
It
would
take 6
mont
hs
Growth
of the
company
unable to
manage
the
balance
between
work life
and
personal
life
burden on
myself due
to
ineffective
applied
approach
adopted by
me.
which helps
me to
categorize my
work from
very urgent to
less urgent.
accompli
-
shment
of urgent
task
learni
ng
5 Connect My
job to the
company’s
success
I can link
my skills
with the
success of
the
company
I want to
become the
role manager
of the
company
I will start to
focus on
contributing
my developed
skills in the
work of the
company
By
evaluatin
g the
growth
of the
company
It
would
take 6
mont
hs
Growth
of the
company
6 To find out
new
opportunities
for the
growth
I am starting
to find out
the
opportunit
ies for the
growth of
the
company
I want quick
growth in
the
management
department
I will make
myself updated
with latest
information
By
analyzin
g the
ration of
adopting
the latest
technolo
gy by the
company
It
would
take 6
mont
hs
Growth
of the
company
Management Skills 31
Conclusion
In the limelight of above discussion, it can be concluded that the role of the manager in the
organization is huge as it provides direction to the employees regarding how to perform in a well
efficient manner within the organization. Developing manager is considered as the major task for
individuals who focus on making himself as a manager in near future. The manager has huge
responsibility maintain the entire function of the company otherwise wrong decision may lead
the company into the adverse situation. The report has been described the consultative
management styles as well as the characteristics of leadership. Thomas Cook and TUI are two
well known companies in the area of hospitality management that is why it is required for the
company to maintain the dignity of the firm by appointing skilled employees. The report has
described about the motivating and leading employees at the workplace and along with that, the
decision has been justified towards the attainments of objectives and goals of the company. At
last, the report describes the career and personal development place by setting out objectives.
Conclusion
In the limelight of above discussion, it can be concluded that the role of the manager in the
organization is huge as it provides direction to the employees regarding how to perform in a well
efficient manner within the organization. Developing manager is considered as the major task for
individuals who focus on making himself as a manager in near future. The manager has huge
responsibility maintain the entire function of the company otherwise wrong decision may lead
the company into the adverse situation. The report has been described the consultative
management styles as well as the characteristics of leadership. Thomas Cook and TUI are two
well known companies in the area of hospitality management that is why it is required for the
company to maintain the dignity of the firm by appointing skilled employees. The report has
described about the motivating and leading employees at the workplace and along with that, the
decision has been justified towards the attainments of objectives and goals of the company. At
last, the report describes the career and personal development place by setting out objectives.
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Management Skills 32
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Management Skills 33
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organization. Harvard Business Review Press.
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management journals. Tourism management, 29(5), pp.1013-1022.
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Exploring the psychological contract and commitment of different generations of hospitality
workers. International Journal of Contemporary Hospitality Management, 24(4), pp.553-573.
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Mauri, A.G. and Minazzi, R., 2013. Web reviews influence on expectations and purchasing
intentions of hotel potential customers. International Journal of Hospitality Management, 34,
pp.99-107.
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hospitality management. International Journal of Hospitality Management, 28(4), pp.486-493.
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satisfaction, and organizational citizenship behavior in hospitality industry. International journal
of hospitality management, 29(1), pp.33-41.
Management Skills 34
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review, 86(7/8), pp.78-84.
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careers and management styles. The Review of Financial Studies, 30(5), pp.1425-1456.
Seigler, B., 2017. Motivational factors of coaching participants towards the development of
leaderhsip skills in high school student-athletes (Doctoral dissertation, Northcentral University).
Smith, L., Rees, P. and Murray, N., 2016. Turning entrepreneurs into intrapreneurs: Thomas
Cook, a case-study. Tourism Management, 56, pp.191-204.
Walker, M., 2008. 'The Switzerland of the South'?: Thomas Cook and the Institutionalisation of
Tourism in Late Nineteenth Century Tasmania. Tasmanian Historical Studies, 13, p.63.
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behavior: A perspective of intrinsic motivation. Journal of Business Ethics, 116(2), pp.441-455.
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